Mototronik 39
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WARRANTY
The warranty agreement exists only between Rehateam s.r.l. and its authorised dealers. For this reason, the client may not make warranty claims directly to Rehateam s.r.l.
The following conditions of warranty are therefore reproduced solely for information purposes.
General conditions of the warranty:
Rehateam s.r.l. provides assistance on its products on the condition that they have been used correctly and that adequate maintenance has been carried
out on all parts of the device. The warranty covers all defects in material and production provided that such defects can be shown to have been caused prior to distribution of the product to the
authorised dealer.
How to validate your rights under the warranty:
to validate all rights covered under the warranty (on all our products), first of all, the authorised dealer must carry out an inspection, within 7
days of the date of delivery, on all products received, in order to identify possible production defects. Secondly, if any such production defects are noticed, they must confirm this to Rehateam
s.r.l. in writing immediately.
Rehateam s.r.l. should also be notified in writing of any defect, which, despite careful inspection, is identified only after the expiry of the abovementioned period.
Warranty period:
on this model of wheelchair Rehateam s.r.l. provides a guarantee of 24 months on the traction device and 12 months on the batteries, starting from the date of delivery,
excluding those components that are subject to normal wear and tear during everyday use.
Repair of defects and replacement:
the guarantee on defects on contact parts is at the complete discretion of Rehateam s.r.l. either for the repair of the defect or for the replacement of the
part itself. In cases of simple repairs, the authorised distributor may take action independently to eliminate the defect or bring the defect to the attention of Rehateam s.r.l. in specific cases.
Limits of the warranty:
the Rehateam s.r.l. warranty does not cover additional costs (e.g., repair, packing, labour costs, incidental costs etc.).
The following are not covered by the warranty:
•
Damage caused during transportation, not communicated to the transport company at the moment of delivery.
•
Repairs carried out by unauthorised dealers or personnel.
•
Parts subject to wear and tear.
•
Damage to property or injury to persons caused during use of our products.
•
Damage caused maliciously or where the buyer is at fault or resulting from incorrect or improper use of the product.
•
Damage caused to the device, to objects and to persons resulting from any device or object, which is mounted/added to the device without
written authorisation from Rehateam s.r.l.
Excluded from the warranty is any pretext for indemnity except those expressly mentioned in the preceding paragraphs of this chapter.
Rehateam s.r.l. does not accept any responsibility for failure to respect or carry out the conditions agreed in individual contracts if the following circumstances have impeded and/or have made
it impossible to respect the terms of the contract itself: embargos, import and export bans imposed on contract products, legal rulings, strikes, lack of raw materials, accidents, or force majeure.
Rehateam s.r.l. reserves the right to carry out technical modifications to its products, which it deems necessary without prior notification.
