Mototronik 36
20
TROUBLESHOOTING GUIDE
If you encounter a defect while using your MOTOTRONIK device, you should contact Rehateam s.r.l. or an authorised reseller.
Problem
Cause of the problem
Solution
The device does not turn on.
The battery is not turned on.
Turn the battery on
–
see chapter 10.1
The battery is discharged.
Charge the battery
–
see chapter 10.3
The battery is badly fitted.
Check the fitting of the battery; remove it and refit it again
–
see chapter 10.2
General problems.
Turn to a service centre authorised by Rehateam s.r.l.
You feel excessive vibrations while driving.
Some bolts may be loosened.
Turn to a service centre authorised by Rehateam s.r.l.
The display is on, but the device does not
work.
The display shows the symbol (
!
) because you
turned it on while pressing the accelerator lever.
Turn the display off and then turn it back on
–
see chapter 12.3
The display plug is detached.
Connect the display plug or turn to a service centre authorised by Rehateam s.r.l.
The motor unit does not couple to the
connection frame.
The lock double hook of the central block is in "lock
position" while you are trying to couple the motor unit.
Press the release button to turn to lock the double hook into the "open position"
–
see chapter 11.2
The lock double hook of the central block does not
move, and it remains in the "open position".
Clean and lubricate the moving parts.
The rubber knob on the central block of the motor
unit is too long.
Adjust the knob.
Coupling the connection frame to the
wheelchair is difficult.
The lock levers of the coupling forks are not
sufficiently loosened.
Loosen the levers as much as necessary to let the forks slide in
–
see chapter 11.1
The coupling forks have moved.
Turn to a service centre authorised by Rehateam s.r.l.
The clamps or the half-moon-shape supports have
moved.
Turn to a service centre authorised by Rehateam s.r.l.
The wheelchair's small wheels touch or are
too close to the ground.
The coupling block of the connection frame is
positioned too high.
Turn to a service centre authorised by Rehateam s.r.l.
The device's wheel is deflated.
Inflate the wheel.
The device's wheel is punctured.
Turn to a service centre authorised by Rehateam s.r.l.
The MOTOTRONIK device is noisy when
using it.
The wheel touches the fender.
Check that there is no interference between the tyre and the fender such as mud, pebbles, etc., and
remove any such interference.
The brake's pads touch the disc.
Turn to a service centre authorised by Rehateam s.r.l. to adjust or replace the brake's pads.
A strange noise can be heard.
Turn to a service centre authorised by Rehateam s.r.l.
ERROR LIST
01
Motor Control Error /Flash Failure
02
Motor Control Error /Motor Overload
03
Motor Control Error /Over Voltage
04
Motor Control Error /Under Voltage
05
Motor Control Error /Drive Power Stage Fail
06
Motor Control Error / Drive over temperature
07
Motor temperature too high
08
Motor Phase Loss
09
Motor Control Error / Motor Feedback malfunction
10
Motor Control Error / Current out of range
11
Motor Control Error / Overspeed
12
Throttle malfunction
13
Cruise button malfunction
14
Brake button malfunction
15
Motor Control Error / Watchdog Fault
16
Motor Control Error / Microprocessor CPU Fault
17
Motor Control Error / Microprocessor ALU Fault
18
Motor Control Error / Application flow Control Fault
19
Motor Control Error / Memory Fault
20
Motor Control Error / CRC Fault
21
Motor Control Error / Master Echo mismatch fault
22
Motor Control Error / Master Parameter out of range
23
Canbus fault
Do not use the MOTOTRONIK device whenever it behaves abnormally; in such a case, immediately contact Rehateam s.r.l. or an authorised reseller.