FAQ
My POWER light is not on?
Power is not being supplied to the unit. Please use the power
supply shipped with the unit and verify that a power source
is active from the attached power outlet used to connect the
adapter. You can test this by plugging in any other electrical
device and verify its operation. After using the power supply
shipped with the product, checking the power source, and
reinserting the power connector into the IP Camera, please
call our Support Center. The power supply may be defective.
My ACTIVE light is not flashing?
Verify the power supply to the unit. Power off the unit and
back on again, wait 1 minute, if the ACTIVE light still does
not begin to flash, you will have to set the unit to its factory
default (THIS WILL DELETE ANY CONFIGURATION AND SET
THE UNIT TO THE FACTORY DEFAULTS). Power on the unit
and insert the end of a paper clip into the small recessed
opening on the back of the unit. Use the clip to press the
button located within that opening.
My LINK light is not flashing or solid?
Verify the cable connection. 99% of the time the cable’s
connection to the unit is causing this problem. Try using a
different network cable or crossover cable (for PC connection
only). Try reinserting the cable, if this still doesn’t solve the
problem call our Support Center.
I can access the video server on my LAN, but not from the
Internet.
Verify that your router (if applicable) has port forwarding
properly configured. If accessing from our DDNS service,
verify correct serial number. Firewall issues may prevent user
access.
How do I open an MS-DOS or Command Prompt?
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Start > (All) Programs > Accessories > Command Prompt
How do I find out my IP address information if my settings
were automatically detected?
1.
2.
3.
4.
5.
6.
Windows 98 / ME Users
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(not a PPP adapter)
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Gateway information
5) For DNS information contact your Internet Service Provider
Windows 2000 / XP Users
1) Open a Command Prompt
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3) Near the end of the information supplied, should be your
current IP address, subnet mask, default gateway and DNS
servers
I can’t connect!!
In the case of a connection failure.
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> Router Reboot Finished > IP Camera Reboot > IP Camera
Reboot Finish > Verify DDNS and IP Camera connection, if
applicable.
How do I “PING” an IP address?
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3) Press Enter
I’m accessing my video server remotely over the Internet
and the video stream is choppy, is this normal?
Yes. The frames per second received remotely are
determined by your bandwidth capabilities both at your site
where the IP Camera is installed and your remote location.
The lower of the two sites will determine how fast your
video stream is received. It is recommended to have at least
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IP Camera is installed. Lower speeds will operate properly,
but provide poor remote performance. The Faster the
Internet connection at both ends, the faster the video
stream.
How do I enable or check ActiveX on my browser
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Options > Security Tab > Custom Level > Scroll down and
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How do I reset the unit to factory defaults?
On the underside of the unit you will find a recessed opening
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and use a paper clip to push the reset button within that
opening. You should then see the ACTIVE light turn off and
after a few seconds the ACTIVE light will begin to flash,
signifying a successful reboot. If the ACTIVE light does not
turn off after depressing the reset button, please try holding
the button in for a few seconds and releasing. YOU WILL LOSE
ALL DATA THAT HAD BEEN ENTERED PREVIOUSLY AND THE
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7.
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10.
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