PDW90 Point to Multi-Point Wireless Instruction Manual
39
Symptom
Possible Cause
Corrective Action
Device will not connect to PC
via USB
Wireless device is
not powered.
• The base station must be powered by a
24 VDC power supply in order for the PC to
recognize it. Field units must be powered by
a 12-28 VDC power supply. Power the wire-
less device and try again.
Software version
is outdated.
• Check that you are running the latest soft-
ware version. The latest version of PDW
Manager can be downloaded at
.
USB cable is
faulty
• Try connecting the wireless device using a
known good micro USB cable. Any standard
USB A to micro USB B cable, such as the
one used to charge a smartphone, should
work.
Other Issue
?
If you are experiencing a symptom not listed here, or the suggested
troubleshooting steps do not alleviate your problem, please attempt
to restore the wireless devices to system defaults by following the
instructions on page 29 or page 33. If you require technical support,
please contact us at:
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MOD ADDR 016 RT
RSSI 10
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.com
1.800.561.8187
