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Troubleshooting
For Technical Support, Call 1-800-708-6227
PowerCenter User’s Guide
43
■
Rebuild the desktop by restarting and holding down the
x
and option
keys. Answer Yes when the computer asks you if you want to rebuild the
desktop.
■
Turn on virtual memory to use some of the computer’s hard disk space as
memory. See the Mac OS Guide for information about turning on virtual
memory.
■
Install additional RAM. See Adding memory on page 71 for information.
Isolating system software issues
If the problem you are trying to troubleshoot is not in the list of problems
discussed in the preceding section, or if the procedures suggested there do not
resolve your problem, you may need to use a general troubleshooting
approach outlined in this section. Most of the issues you will encounter will be
caused by incompatible or corrupted software.
In order to isolate the issue, it is necessary to use a process of elimination to
find the single element that is the source of your issue. The method presented
here is a general one designed to demonstrate the way to approach
troubleshooting your computer. Though variations may need to be made in
this approach for specific situations, this process provides a general guideline
you may follow to isolate most issues. If this process does not result in a
solution to your problem, go to Technical Support Contact Information, starting
on page 56.
1. REMOVE all peripherals from the back of the computer except the
mouse, monitor, and keyboard.
Examples of peripheral devices include removable drives, network
connections, scanners, and modems. It always easiest to test for conflicts
caused by external devices first. If, after removing your peripherals, your
issue goes away, add back your peripherals one-at-a-time, restarting each
time to verify whether or not the newly added peripheral is the source of
your issue.
4 Trouble Page 43 Friday, June 6, 1997 9:48 AM