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48

TROUBLESHOOTING

Components  beginning  on  page  11  for  the  location  of  various 

water heater components described below.  See the Sequence of 

Operation Flow Chart on page 49 also.

1. 

When the control system is first powered, during boot up, the 

blower will run momentarily and stop, and the control system 

will display water heater model information during initialization. 

After a few moments the control system LCD which is part of 

the UIM (user interface module) will display the default screen 

known as the Desktop screen.

2. 

If  the  control  system  determines  that  the  actual  water 

temperature  inside  the  tank  is  below  the  programmed 

Operating Set Point minus the Differential setting, a heating 

cycle is activated.

3. 

The control system then performs selected diagnostic system 

checks. This includes confirming the blocked exhaust, blocked 

intake and ECO (energy cut out) switch contacts are closed.

4. 

If  all  diagnostic  checks  are  successfully  passed,  the  control 

system energizes the Combustion Blower for pre-purge.

5. 

The control system energizes the Spark Ignition Transformer.

6. 

After a few seconds, the control system energizes the 24V 

Gas Control Valve allowing gas to flow to the Main Burner. 

7. 

The  control  system  monitors  the  flame  sensor  to  confirm  a 

flame is present at the Main Burner. If a flame is not verified 

during  the  ignition  trial  period  the  control  system  will  try  for 

ignition up to two more times. If flame can not be verified after 

three  trials  for  ignition,  the  control  system  will  lock  out  and 

display the Ignition Failure Fault message.

8. 

 If  a  flame  is  verified,  the  control  system  will  enter  the 

heating mode where it will continue heating the water until 

the Operating Set Point is reached. At this point, the control 

system  will  de-energize  the  24  V  Gas  Control  Valve  and 

enter the post-purge cycle (approximately 30 seconds).

9. 

The  water  heaters  covered  by  this  manual  are  capable  of 

modulating their firing rate.  The firing rate is dictated by the 

hot water draw and various other temperature limitations. 

10. 

The Combustion Blower will run for the duration of the post-

purge cycle to purge the water heater of all combustion gases. 

When  the  post-purge  cycle  is  complete,  the  blower  is  de-

energized and will coast to a stop.

11. 

The  control  system  now  enters  the  standby  mode  while 

continuing  to  monitor  the  internal  storage  tank  water 

temperature and the state of other system devices. If the tank 

temperature drops below the Operating Set Point minus the 

Differential setting, the control will automatically return to Step 

2 and repeat the operating cycle.

INSTALLATION CHECKLIST

The  list  below  represents  some  of  the  most  critical  installation 

requirements  that,  when  overlooked,  often  result  in  operational 

problems, down time and needless parts replacement. This is not 

a complete list. Before performing any troubleshooting procedures 

use the list below to check for installation errors. Costs to correct 

installation  errors  are  not  covered  under  the  limited  warranty. 

Ensure all installation requirements and instructions in this manual 

have been maintained and followed.

WATER HEATER LOCATION

1.  Ensure  proper  clearances  to  combustibles  are  maintained 

and  there  is  sufficient  room  to  service  the  water  heater.  See 

Locating the Water Heater section on pages 15-16.

2.  Ensure the area is free of corrosive elements and flammable 

materials. See Combustion and Ventilation Air on page 16.

VENTING

1. 

Ensure the intake air and/or vent (exhaust) piping is the correct 

size  for  the  installed  length.    See  the  Vent  Pipe  Installation 

section beginning on Page 22.

2.  Ensure the maximum equivalent feet of pipe has not been 

exceeded for the intake air and/or vent pipe.  See the Vent 

Pipe Installation section beginning on Page 22.

3. 

Ensure  the  maximum  number  of  elbows  has  not  been 

exceeded in the intake air and/or vent pipe.  See the Vent Pipe 

Installation section beginning on Page 22.

4. 

Ensure  all  exterior  clearances  for  the  intake  air,  vent  and 

concentric terminations are maintained. These clearances and 

those cited by local and national codes must be maintained. 

See Horizontal Vent Terminal Installation on page 25, Vertical 

Vent Termination on page 26, and Concentric Vent Installation 

on page 29.

5. 

Ensure the integrated filter in air intake at the water heater is 

clean  and  free  of  debris.  See  Integrated  Filter  Preventative 

Maintenance on page 54.

GAS SUPPLY AND PIPING

1. 

Ensure  a  supply  gas  regulator  has  been  installed  for  each 

water heater. See Supply Gas Regulator on page 17.

2. 

Ensure  the  supply  gas  line  to  each  water  heater  meets  the 

minimum supply gas line size rrequirements.  See Supply 

Gas  Systems  on  page  17  and  Supply  Gas  Line  Installation 

beginning on Page 31.

CONDENSATE DRAIN

1. 

Ensure  the  condensate  drain  is  properly  connected  to  the 

exhaust  elbow  on  the  water  heater  and  draining  freely  to  a 

suitable  floor  drain.  See  Condensate  Drain  Installation  on 

page 31.

ELECTRICAL CONNECTIONS

1. 

Ensure the power supply connections to the water heater are 

polarity correct. See the requirements for the Power Supply on 

page 18 and Electrical Wiring on page 33.

2. 

Ensure the water heater is properly grounded. Flame sensing 

requires an adequate earth ground. If the water heater is not 

properly grounded it will cause Ignition Failure. See Electrical 

Wiring on Page 33.

SEQUENCE OF OPERATION

Read  the  Sequence  of  Operation  below  before  attempting  to 

correct  any  operational  problems.  Refer  to  the  Features  and 

Содержание BSS

Страница 1: ...tly a fire or explosion may result causing property damage personal injury or death Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance WH...

Страница 2: ...take Moisture Protection 25 Horizontal Vent Terminal Installation 25 Vertical Vent Terminal Installation 26 Termination Clearances Sidewall Direct Vent 27 Direct Vent Installation Diagrams 28 Concentr...

Страница 3: ...ot follow the safety message and how to avoid the risk of injury DANGER WARNING CAUTION CAUTION DANGER indicates an imminently hazardous situation which if not avoided will result in injury or death T...

Страница 4: ...Explosion Hazard Overheated water can cause water tank explosion Properly sized Temperature Pressure Relief Valve must be installed in the opening provided Verify the power to the water heater is tur...

Страница 5: ...5 GENERAL SAFETY INFORMATION...

Страница 6: ...nderstand instruction manual Breathing Hazard Carbon Monoxide Gas Property Damage Hazard All water heaters eventually leak Do not install without adequate drainage CAUTION Fire and Explosion Hazard Le...

Страница 7: ...tally vented gas fueled heating appliance or equipment The sign should read in print size no less than one half 1 2 inch in size GAS VENT DIRECTLY BELOW KEEP CLEAR OF ALL OBSTRUCTIONS INSPECTION The s...

Страница 8: ...These diagrams will serve to provide the installer with a reference It is essential that all venting water piping gas piping and wiring be installed as shown Particular attention should be given to th...

Страница 9: ...8 1 2 22 15 3 4 40 1 2 41 6 3 8 5 1 2 6 5 8 cm 123 19 55 88 40 102 87 104 14 16 19 13 97 16 82 50 130 Inches 62 3 8 22 15 3 4 54 1 2 55 6 3 8 5 1 2 6 5 8 cm 165 7 55 88 40 138 43 139 7 16 19 13 97 16...

Страница 10: ...pressure must be maintained under both load and no load dynamic and static conditions Table 3 RECOVERY CAPACITIES Input Recovery Capacities Rating Btu hr Rating kW Temp Rise F 30 40 50 60 70 80 90 100...

Страница 11: ...at the bottom of heater behind the Access Doors 1 30 11 15 2 3 23 34 33 CAUTION HARNESS HAS 120 VAC IN OPERATION See Venting Installation and Condensate Piping for more information Figure 2 34 GALLON...

Страница 12: ...ation 50 GALLON UNIT FEATURES AND COMPONENTS CONT Figure 3 50 GALLON UNIT This is a view of the area at the bottom of heater behind the Access Doors 1 2 3 15 32 27 33 29 32 24 26 20 19 12 11 25 13 28...

Страница 13: ...ndensate Drain Outlet 13 Enable Disable Switch 14 Hot Water Outlet 15 Gas Supply 16 Main Manual Gas Shutoff Valve 17 Union 18 Inlet Water Shutoff Valve 19 Cold Water Inlet 20 T P Relief Valve 21 Ratin...

Страница 14: ...pressure switch that requires an increase in negative pressure to change the electrical contacts from normally closed to open The switch is connected to the pressure tap on the PVC pipe connected to...

Страница 15: ...ater heater close to a 120 VAC power supply See Power Supply on Page 18 for requirements 8 Locate the water heater where an adequate supply of fresh air for combustion and ventilation can be obtained...

Страница 16: ...ter heater Do not cover the outer door thermostat or temperature pressure relief valve Do not cover the instruction manual Keep it on the side of the water heater or nearby for future reference Doobta...

Страница 17: ...d at or above the input Btu hr rating of the water heater they supply 2 Supply gas regulators shall have inlet and outlet connections not less than the minimum supply gas line size for the water heate...

Страница 18: ...4 Water Temperature F C Time for 1st Degree Burn Less Severe Burns Time for Permanent Burns 2nd 3rd Degree Most Severe Burns 110 43 3 normal shower temp 116 46 7 pain threshold 116 46 7 35 minutes 45...

Страница 19: ...ed in the cold water supply line an expansion tank must be installed between the check valve and the water heater s cold water inlet Set storage tank temperature five degrees lower than the water heat...

Страница 20: ...ature Pressure Relief Valve on the water heater each remote storage tank that may be installed and piped to a water heating appliance must also have its own properly sized rated and approved Temperatu...

Страница 21: ...the building In cold climates it is recommended that the discharge pipe be terminated at an adequate drain inside the building Shall not have any valve or other obstruction between the temperature pr...

Страница 22: ...bustion air intake and the exhaust vent terminal Refer to Horizontal Vent Terminal Installation on Page 25 and Vertical Vent Terminal Installation on Page 26 GENERAL VENTING INSTRUCTIONS The following...

Страница 23: ...e personal injury death or substantial property damage Installations must comply with applicable national state and local codes For Canadian installation Polypropylene vent must be listed as a ULC S63...

Страница 24: ...000 ft 610 m to 7 700 ft 2 347 m IMPORTANT Do not use vent elbows in this vent pipe installation See Figure 12 90 Short Sweep Elbow 90 Long Sweep Elbow 45 Sweep Elbow Correct Fittings Incorrect Fittin...

Страница 25: ...hat it vents through the roof please refer to Vertical Vent Terminal Installation on Page 26 1 A f t e r t h e p o i n t s o f t e r m i n a t i o n h a v e b e e n determined see Vent Pipe Terminatio...

Страница 26: ...nings above anticipated snow levels FLAT ROOF INSTALLATION On flat roof installations the air intake and the exhaust vent terminations must be a minimum of 24 inches 60 cm above any parapet vertical w...

Страница 27: ...ir supply inlet into building or combustion air inlet to any other appliance 6 in 15 cm for appliances 10 000 Btuh 3 kW 12 in 30 cm for appliances 10 000 Btuh 3 kW and 100 000 Btuh 30 kW 36 in 91 cm f...

Страница 28: ...uations See the section on Direct Vent Air Intake Moisture Protection on page 25 Figure 24 SIDEWALL VENT INSTALLATION ALL MODELS See Note 3 See Note 3 Drain Pan Piped To Adequate Drain See Note 1 See...

Страница 29: ...t of a qualified installer or qualified service technician see Page 8 All precautions in the literature on tags and labels attached to the unit must be observed Follow all safety codes Wear safety gla...

Страница 30: ...ARIS UNITS 175 000 199 000 BTU HR MODELS When using two water heaters with inputs of 175 000 BTH HR or above install vent terminations using either Method A or Method B below Figure 33 When using thre...

Страница 31: ...pany will have to install a properly sized gas meter Make sure the gas supplied is the same type listed on the water heaters rating label The gas piping must be installed according to all local and st...

Страница 32: ...y of pipe in thousands of BTU per hour of undiluted liquefied petroleum gases at 11 inches water column pressure Based on a Pressure Drop of 0 5 Inch Water Column Additional tables are available in th...

Страница 33: ...ay coil to this circuit This will damage the CCB circuit board and is not covered under the limited warranty CONNECTING AN EXTERNAL SUPERVISORY CONTROL The enable disable circuit is accessed from the...

Страница 34: ...or state law requiring a certain temperature water at the hot water tap then you must take special precautions In addition to using the lowest possible temperature setting that satisfies your hot wat...

Страница 35: ...120 F Status Heating MENU HELP GAS OFF O N Figure 38 HIGH TEMPERATURE LIMIT CONTROL ECO This water heater is equipped with an ECO energy cut out non adjustable high temperature limit switch The ECO i...

Страница 36: ...ion of the various operational states The Desktop screen also displays animated Status Icons to convey operational information see Table 12 on Page 37 for descriptions of the Status Icons OVERVIEW The...

Страница 37: ...control system or when the Enable Disable switch located at the base of the water heater is in disable position The Combustion Blower is being energized The Spark Igniter is being energized See Spark...

Страница 38: ...ot reset the control system if the condition that caused the Fault has not been corrected Heating Disabled The heating is disabled by the Enable Disable switch located at the base of the water heater...

Страница 39: ...will be displayed Tank Temperature 71 F Operating Setpoint 120 F Status Standby HELP MANUFACTURER MODEL INFORMATION MENU The Main Menu is where all control system menus are listed see Table 14 on page...

Страница 40: ...fferential Adjustment on page 39 Temperatures HELP BACK Operating Setpoint 120 F Differential 8 F Tank Temperature 120 F Tank Probe Offset 0 F HEATER STATUS MENU DESCRIPTION ACTION DISPLAY Press Heate...

Страница 41: ...ersion Software version for user interface module Use External Enable Enables Disables the external enable circuit External Enable Status Displays whether or not the external enable circuit has been a...

Страница 42: ...last nine 9 Fault andAlert messages with a time stamp The newest event will replace the oldest Press the Fault to view details for each Fault or Alert message stored Fault History HELP BACK 1 Upper T...

Страница 43: ...to Yes and press ACCEPT to save the new setting NOTE The Access Code at the bottom of the Service Contact Information screen is for manufacturing engineering purposes only There are no user settings...

Страница 44: ...Sequence of Operation See the Sequence of Operation Flow Chart on page 49 Ensure the water heater is properly grounded Flame sensing requires an adequate earth ground If the water heater is not proper...

Страница 45: ...42 On the water heaters covered by this manual there are test ports for supply and manifold gas pressure readings on the gas control valve Using a small flat tip pocket screw driver open the needle v...

Страница 46: ...t a t s o m r e h t e h t t e S o t s e t u n i m 5 e v i f t i a W s a g y n a t u o r a e l c s a g l l e m s n e h t u o y f I n i B w o l l o F P O T S u o y f I l e b a l s i h t n o e v o b a n...

Страница 47: ...The display CCB and other electrical components will still be energized and the display will read Water Heating Disabled 3 Close Main Gas Shutoff Valve see Figure 37 on page 31 GAS INPUT RATE The gas...

Страница 48: ...represents some of the most critical installation requirements that when overlooked often result in operational problems down time and needless parts replacement This is not a complete list Before pe...

Страница 49: ...setting a heating cycle is activated Igniter is energized 24 V Gas Control Valve is energized gas flows to Main Burner 24 V Gas Control Valve de energized 24 V Gas Control Valve de energized Is flame...

Страница 50: ...e to have the complete water heater Model Number Serial Number and Series Number available This information can be found on the rating plate affixed to the water heater For more information or technic...

Страница 51: ...l continue to lock out DIAGNOSTIC CHECKS Turn off power to the water heater before performing any service Electrical Shock Hazard Label all wires prior to disconnecting when performing service Wiring...

Страница 52: ...continuity when the blower is off and closed shorted when the blower is on Replace the switch if necessary ADVANCED BACK 0 days 0 hrs 0 mins ago Error Code A7 1201 Blocked Air Intake Restriction in ai...

Страница 53: ...the valve being slightly opened Not shown in Figure 46 F The drain valve may be leaking at the tank fitting Not shown in Figure 46 G Leakage from recirculation plug or pipe connection Not shown in Fig...

Страница 54: ...n the hose clamp at the adaptor rubber boot and slide the plastic pipe out and away from the adaptor rubber boot See Figure 14 in Integrated Filter Installation Remove the adaptor rubber boot containi...

Страница 55: ...ter heater drain valve and terminate it to an adequate drain 7 Open the water heater drain valve and allow all the water to drain from the storage tank 8 Close the water heater drain valve when all wa...

Страница 56: ...CONTROL BOARD LAYOUT 11 12 1 J16 J5 J3 J13 J4 J17 J10 J9 J14 J15 J1 J6 J12 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 6 6 6 6 6 6 7 7 8 8...

Страница 57: ...iolet CCB J3 5V Data Data D gnd SDA data SCL data Write protect 5V Dgnd CCB J12 2 Red 3 Green 4 White Brown 5 White Blue 6 White Orange Key Gas Valve L1 Neutral Protective Earth MAIN INPUT 3 CIRCUIT B...

Страница 58: ...POWER WITH APPLIANCE AS THIS MAY CAUSE ELECTRICAL LINE NOISE AND LEAD TO ERRATIC CONTROL SYSTEM OPERATION Figure 50 CIRCULATING PUMP WIRING DIAGRAM DISHWASHER LOOP WITH TOGGLE SWITCH FIELD SUPPLIED TE...

Страница 59: ...s Mixing Valve Metal Drain Pan 6 15 2cm Air Gap Max Adequate Drain set to 120 F 48 8 C or lower Mixing Valve Figure 52 TYPICAL ONE TEMPERATURE SYSTEM PIPING INSTALLATION All Models Figure 53 SAMPLE MI...

Страница 60: ...ixing Valve Manual Shut Off Valve Typ Mixing Valve 180 F Max Figure 54 AIR HANDLER PIPING INSTALLATION All Models Figure 55 POLARIS WITH AUXILLARY STORAGE TANK One or Two Temperature System With or Wi...

Страница 61: ...61 NOTES...

Страница 62: ...62 NOTES...

Страница 63: ...For Tech Support please call PGC models 1 800 456 9805 SPC models 1 800 365 0024 BSS BTS models 1 800 527 1953 Copyright 2016 A O Smith Corporation All rights reserved...

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