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ULTRAPLEX 40X OPERATION MANUAL

Symptom

• Low performance of CD-ROM application software

Possible Cause and Solution

System Set for Virtual Memory

If your Macintosh is using System 7 and is in Virtual Mode, it may exhibit slow
performance during real-time graphics and animation. This is because your
hard disk drive and CD-ROM drive must use your computer’s SCSI bus almost
simultaneously. To remedy this, remove Virtual Mode from the system and
restart the Macintosh.

CHAPTER 12 — Troubleshooting

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Содержание PX-40TSe

Страница 1: ...Operation Manual Model PX 40TSi Internal and PX 40TSe External Model PX 40TSUWi Internal and PX 40TSUWe External December 1998...

Страница 2: ...nce of FCC Rules otherwise the user loses authority to operate the equipment LASER INFORMATION These products have been designed and manufactured according to IEC 825 1 on the Safety of Laser products...

Страница 3: ...CD ROM Drives PX 40TSUWi Internal PX 40TSUWe External Operation Manual PX 40TSi Internal PX 40TSe External...

Страница 4: ...ose Further Plextor Corp reserves the right to revise this manual and to make changes in its content without obligation to notify any person or organization of such revision or change This manual is c...

Страница 5: ...Front Panel Int Ext 10 UltraPleX 40max Internal Drive Rear Panel 11 UltraPleX Wide Internal Drive Rear Panel 11 UltraPleX 40max External Drive Rear Panel 13 UltraPleX Wide External Drive Rear Panel 1...

Страница 6: ...isc 43 11 How To Play Audio CDs on Your Drive 44 12 Troubleshooting 47 Guidelines 47 Upgrading Firmware 48 Technical Support 48 12 1 PC Compatibles Initial Installation 49 12 2 PC Compatibles Existing...

Страница 7: ...ou install your UltraPleX drive properly and operate it correctly After that the responsibility is yours to discover the applications that make a Plextor CD ROM drive such a powerful and exciting addi...

Страница 8: ...f the model number to indicate an internal or external unit If the topic applies to both internal and external we may use UltraPleX to refer to all drives When the topic is unique to the UltraPleX Wid...

Страница 9: ...nto a computer system or subsystem sold by a third party PLEASE NOTE A security sticker was applied to the top of your box The contents of your box were carefully checked before this sticker was appli...

Страница 10: ...ion guide X Audio cable X 2 SCSI cable X Plextor operation manual X X Warranty registration card X X Extra jumpers for setting drive switches X X CHAPTER 2 Box Contents Please see Chapter 13 page 66 f...

Страница 11: ...ware X X SCSI interface board installation guide X Audio cable X SCSI cable X Plextor operation manual X X X Warranty registration card X X X Mac device drivers manual disk X CHAPTER 2 Box Contents Ul...

Страница 12: ...get drives back to us We have received drives in a shoebox in an unpadded express mail envelope and in a box filled with buttered popcorn We cannot assume liability for any damage your drive sustains...

Страница 13: ...and audio cables for the UltraPleX We recommend you purchase a PCI bus mastering SCSI controller that supports Ultra SCSI burst speeds and uses standard 50 pin connectors There are many such cards av...

Страница 14: ...bles or overly lengthy cables may result in poorer performance of your UltraPleX The maximum cable length should not exceed 1 5 meters 3 You own a soundboard that has a SCSI interface built into it e...

Страница 15: ...cal appliances that draw large amounts of current such as a high powered audio amplifier microwave oven toaster hair dryer etc Keep the area around your drive clean from dust smoke and other contamina...

Страница 16: ...id object to eject tray if automatic eject button does not work Turn off power before using this feature Stop Eject Button Push to eject During Audio CD play mode push once to stop audio play and twic...

Страница 17: ...traPleX 40max Internal Drive REAR PANEL UltraPleX Wide Internal Drive REAR PANEL There are only two differences between the rear panel of the UltraPleX Wide and the UltraPleX 40max The UltraPleX Wide...

Страница 18: ...SCSI ID number If you are using more than one SCSI peripheral you may have to change your SCSI ID number page 18 Termination Review Chapter 7 to determine if you need to turn your terminator switch of...

Страница 19: ...e this dial to designate SCSI ID number Rotate the dial to change the number If you are using more than one SCSI peripheral you may need to change your SCSI ID number page 19 Power Switch To turn powe...

Страница 20: ...r drive page 20 SCSI ID Use this dial to designate SCSI ID number Rotate the dial to change the number If you are using more than one SCSI peripheral you may need to change your SCSI ID number page 19...

Страница 21: ...on of jumpers on the jumper block at the rear of the drive On an external drive settings are determined by the position of DIP switches and the rotary dial on the rear panel of the drive Fortunately w...

Страница 22: ...jumpers are installed and OFF if the jumpers are removed The jumpers are set by the factory as follows UltraPleX 40max UltraPleX Wide 16 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 6 Drive Switch Jumper Di...

Страница 23: ...ters It is physically impossible to daisy chain 15 external drives with total cable length under 1 5 meters However daisy chaining a few drives together should be possible with no loss of performance...

Страница 24: ...n 3 0 OFF OFF OFF 1 ON OFF OFF 2 OFF ON OFF 3 ON ON OFF 4 OFF OFF ON 5 ON OFF ON 6 OFF ON ON 7 ON ON ON UltraPleX Wide PX 40TSUWi Jumper Installed Across SCSI ID Number Pin 1 Pin 2 Pin 3 Pin 4 0 OFF O...

Страница 25: ...ive Factory Setting of Dial and DIP Switches CAUTION Turn the drive s power OFF before changing the setting of the dial or DIP switches The SCSI ID number of the UltraPleX is determined by the positio...

Страница 26: ...ment and want to boot from your CD ROM drive If so set this switch jumper ON Eject In most situations you will want to leave this switch jumper OFF However if you are in an environment where you want...

Страница 27: ...etween the host adapter and the last peripheral on the opposite end of the ribbon cable or the last peripheral at the end of your daisy chain should have their termination removed disabled or turned o...

Страница 28: ...If your drive is already installed in your computer be sure to turn off your computer before removing or reinstalling the jumpers We recommend that you retain the jumpers so you can reinsert them ont...

Страница 29: ...effective but with a decrease in video performance are 16 bit ISA bus mastering SCSI interface boards Both these bus mastering interface technologies also allow you to take advantage of SCSI multitask...

Страница 30: ...connection to a 32 bit SCSI interface board Most PCMCIA connections will provide better performance than a parallel to SCSI interface NOTE The following section is only for PC users who need to insta...

Страница 31: ...only be considered guidelines For more detailed instructions on how to properly install your SCSI interface board you should refer to the installation operation manual that you received when you purc...

Страница 32: ...SI card bundles Be sure to use the correct slot 16 bit slots are longer than 32 bit slots Older systems may not have a PCI slot as this is the newer technology If you re installing an internal drive t...

Страница 33: ...ULTRAPLEX 40X OPERATION MANUAL 27 CHAPTER 8 Hardware Installation Once you have successfully inserted the board fasten it in place using the cover plate screw that you removed earlier PCI Board...

Страница 34: ...you have an internal drive find an open bay in your computer If you have an external drive find an open space on your desktop The UltraPleX may be installed either horizontally or vertically If insta...

Страница 35: ...ny available bay You must remove the small panel that covers the bay that you want to use Typically this is done after you have removed your computer s cover The panel can then be popped out by pressi...

Страница 36: ...you are almost ready to finish your drive s installation However before doing so check your jumper settings one last time and be sure to record the serial number of your drive for future reference It...

Страница 37: ...and one at the end of the cable Refer to Chapter 7 of this manual for setting the termination of the devices CAUTION It is possible to accidentally plug your SCSI ribbon cable upside down into both yo...

Страница 38: ...ns in the bay and ensure the side rails if needed are attached properly You now need to make the power connection In most computers you will find additional power connectors that are ready for your us...

Страница 39: ...al drive is now complete skip to page 38 External Drive Installation YOUR TASK Connect cables from your external drive to your PC or Mac Check to see if switch dial and terminator settings need to be...

Страница 40: ...ion below for guidance you should refer to documentation provided by them for specific instructions PC Connection Mac Connection 34 ULTRAPLEX 40X OPERATION MANUAL SCSI Cable SCSI Interface Board Perso...

Страница 41: ...ng in external case exceeds 1 5 meters Assume cabling in external case equals about 20 cm when adding up total cable length Quality of cabling is also important Use shielded cable when possible PC Con...

Страница 42: ...66 for sources of audio cables In kits with a SCSI card two cables come with an internal kit and one set with an external kit One cable delivered with your internal drive is MPC compliant and the oth...

Страница 43: ...ollowing diagrams show where the SCSI cable and audio cable need to be connected to your internal CD ROM drive Soundboard SCSI Interface and Power Supply CHAPTER 8 Hardware Installation 1 Audio Connec...

Страница 44: ...nteract with your CD ROM drive If you do not use a device driver or you use an outdated version of the required device driver you will not be able to operate your CD ROM drive The lack of a device dri...

Страница 45: ...I interface board is supported by OS 2 Check your OS 2 manual and the README file on the floppy disk that comes with the OS 2 CD ROM for information on which SCSI interface boards OS 2 supports If you...

Страница 46: ...oppy insert it into the floppy drive and reboot your system At the prompt select the drive letter for the CD ROM drive e g at the A prompt type D If the drive is functional and you have a disc in the...

Страница 47: ...at all of your hardware is operating properly This is best done by installing DOS If your system does not work under DOS you probably have a hardware problem that needs to be resolved before you can g...

Страница 48: ...in the horizontal position and the CD lays flat in the drive you do not need to use the clips in the tray If the drive is mounted in the vertical position on its side with the tray perpendicular to t...

Страница 49: ...ton cloth Use a straight line motion wiping from the center out Do not wipe the disc in a circular motion If a disc becomes dirty or soiled with grease or other contaminants not remov able by wiping y...

Страница 50: ...lay button once for track advance or hold down the button for more than 1 second to begin a fast forward search FFWD To eject press the Stop Eject button once to stop audio play and a second time to e...

Страница 51: ...io cables shown are available at most com puter and audio supply stores PLEASE NOTE The volume control on the front panel of your drive adjusts only the sound level of the headphone jack It has no imp...

Страница 52: ...46 ULTRAPLEX 40X OPERATION MANUAL To Audio Out Audio Amplifier Audio Input RCA Type Plugs PX 40TSe External CHAPTER 11 How to Play Audio CDs on Your Drive...

Страница 53: ...nd will generate an error message on your computer Take note of this message Then run the test diagnostic program that is probably included with the device drivers for your SCSI interface board Follow...

Страница 54: ...cannot solve your problem after reviewing the relevant sections of this chapter visit the Technical Support and Frequently Asked Questions areas of our web site NOTE We encourage you to go to the Ple...

Страница 55: ...ble to hear this form of audio 2 CD Audio This comes from audio discs like the ones used by your home stereo that are translated directly by your CD ROM drive into sound You do not need a soundboard t...

Страница 56: ...be updated Contact your soundcard manufacturer for assistance Soundboard Volume Low If when playing an audio CD you do not hear sound even though everything appears to be functioning normally busy li...

Страница 57: ...errors while reading them you may have a bad PhotoCD disc Try another PhotoCD disc If it works you should have the defective disc replaced Symptoms Additional Symptom Invalid drive specification Erro...

Страница 58: ...r The SCSI interface board may be in conflict with another peripheral in your computer Normally this conflict can be settled by selecting a different address for the SCSI interface board In some cases...

Страница 59: ...f these versions and plan to use DOS 5 0 with MSCDEX EXE Ver 2 2 or lower you can resolve this conflict by doing the following 1 Type the following line into your CONFIG SYS file DEVICE C DOS SETVER E...

Страница 60: ...e and reboot your computer In Windows 3 1 the AUTOEXEC BAT file would read C WINDOWS COMMAND MSCDEX EXE D PLEX0001 M 10 and the CONFIG SYS file would look something like this DEVICE C SCSI ASPI8DOS SY...

Страница 61: ...nce symptom discussed on page 60 Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is...

Страница 62: ...If a ribbon cable is used inspect for any signs of distress such as kinking Ensure the red stripe side of the ribbon cable plugs into Pin 1 on both the drive and the interface board Improper SCSI Bus...

Страница 63: ...CONFIG SYS files Reboot the computer and check that the CD ROM drivers load successfully Symptom Additional Symptom CDR101 Not Ready Errors occur intermittently Reading Drive X Possible Causes and Sol...

Страница 64: ...A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performanc...

Страница 65: ...ng or has a BIOS exclude the addresses from the memory manager See your SCSI interface board instruction manual Incorrect Version of Microsoft CD ROM Extensions Version 2 00 or higher of MSCDEX is req...

Страница 66: ...a replacement In DOS or Windows 3 x 95 98 NT use Plextor Manager to lower the drive speed Symptom Low performance of CD ROM application software Possible Cause and Solution Drive Automatically Set to...

Страница 67: ...e corrected by selecting another SCSI address normally addresses 1 to 6 for your CD ROM drive NOTE The Macintosh s hard disk uses address 0 and its internal SCSI adapter uses address 7 Bad connection...

Страница 68: ...If your Macintosh is using System 7 and is in Virtual Mode it may exhibit slow performance during real time graphics and animation This is because your hard disk drive and CD ROM drive must use your...

Страница 69: ...quently Asked Questions FAQ section of our web site to assist you in troubleshooting the problem on your own NOTE We encourage you to go to the Plextor web site www plextor com before attempting to co...

Страница 70: ...ical support extension Before You email Log On FAX Call Knowledge is power or so some say Empower our technical support folks with information This will save both you and them time and possible frustr...

Страница 71: ...mputer e g scanner fax board network board Returns You must receive an RMA Returned Materials Authorization number from our Technical Support Department before any Plextor CD ROM drive can be returned...

Страница 72: ...ww creativelabs com Creative Digital Research 408 255 0999 408 255 1011 UNIX software for CD R www cdr com Diamond 800 468 5846 408 325 7408 408 524 9301 Soundboards www diamondmm com DPT 407 830 5522...

Страница 73: ...l Eject Auto Eject Manual Emergency Eject Lights DISC IN ON BUSY Disc Loading Automatic Headphone Jack Stereo Mini jack 0 8V at 32 Ohms Volume Control Wheel Knob CD Audio Controls Play Track Advance S...

Страница 74: ...s Front Panel Eject Auto Eject Manual Emergency Eject Lights DISC IN ON BUSY Disc Loading Automatic Headphone Jack Stereo Mini jack 0 8V at 32 Ohms Volume Control Wheel Knob CD Audio Controls Play Tra...

Страница 75: ...iption above does not work this section will tell you a little about the Windows 95 98 operating system help you figure out what your current system configuration is and then walk you through the inst...

Страница 76: ...roller which means you are in really good shape especially if you have already installed Windows 95 98 We also include a floppy disk that gives you some great utilities and makes this whole Plug and P...

Страница 77: ...have a PCI class SCSI controller to provide Plug and Play BIOS Go to the section titled Non Plug and Play Installation page 76 3 You did not buy a Plextor kit and have an older SCSI board that is not...

Страница 78: ...ed it is time to make the right software file available to complete your Plug and Play environment Turn on your computer and your system should automatically detect and configure your SCSI controller...

Страница 79: ...working correctly there are four likely problems 1 You might have overlooked our instructions to use the Plextor Manager disk to get the necessary driver support for your SCSI controller If you used...

Страница 80: ...d or it may have loaded a non SCAM capable version of the file If the file did not exist you will have to contact the SCSI controller manufacturer to obtain the necessary file you might first look thr...

Страница 81: ...allers ask can be found quickly in the Frequently Asked Questions area A link to the FAQ can be found on our home page Once you have created the floppy insert it into the floppy drive and reboot your...

Страница 82: ...e installed it is time to make the right software device driver file available to support your new controller Turn on your computer and start up Windows 95 98 Your system should auto matically detect...

Страница 83: ...SCSI controller is physically set to the same ID as your UltraPleX a conflict will occur To solve this problem insert the Plextor Manager disk and use Windows Explorer or the following DOS command to...

Страница 84: ...eed to copy that file to a Windows 95 98 subdirectory using Windows Explorer or the following DOS command COPY A FILENAME EXT C WINDOWS SYSTEM IOSUBSYS The SCSI controller documentation should tell yo...

Страница 85: ...up Windows 95 98 Your system should automatically detect and configure your SCSI controller If you have just installed a new controller Windows 95 98 will recognize that it does not have the right dri...

Страница 86: ...off your computer Review the controller s documentation check the Quick Start Guide or similar document first to determine the location of the disable switch Double check for proper termination Resta...

Страница 87: ...ALL Install Windows 95 98 Insert your Windows 95 98 CD into your new Plextor CD ROM drive and follow Microsoft s instructions for upgrading During the installation process Windows 95 98 will attempt t...

Страница 88: ...e you purchased a SCAM capable Plextor kit you may experience problems After the installation is complete copy the MPD file s from the Plextor disc to the correct Windows 95 98 subdirectory using Wind...

Страница 89: ...rently installed in your system In the box called Driver Status the message should be This Device Is Working Properly If you get this message you can now make full use of your CD ROM drive with the Wi...

Страница 90: ...t professional quality eight speed CD ROM drive Many award winning drives followed The UltraPleX you now own represents the highest achievement from the CD ROM technology leader SKC is also a leading...

Страница 91: ...B sec 240ms 64K 5th generation PX 43CH 45CH 1994 600KB sec 220ms 1MB 6th generation PX 43CS 45CS 1994 600KB sec 170ms 256K 7th generation PX 63CS 65CS 1995 900KB sec 145ms 256K 8th generation PX 43CE...

Страница 92: ...circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense...

Страница 93: ......

Страница 94: ...0 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan 8F Kyodo building 1 4 21 Yaesu Chuou ku Tokyo Japan 103 Web Site www plextor co jp Phone 81 3 3517 8061 FAX 81 3 3517 8065...

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