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ULTRAPLEX 40X OPERATION MANUAL
If you have a soundboard and can hear an audio CD when it is played, but
cannot hear sound when you play a CD-ROM disc, you may have configured
your soundboard incorrectly. Check the troubleshooting section of your
soundboard manual for further advice. If you have a soundboard, but you
cannot hear an audio CD when it is played, check the following:
Improper/Missing Audio Cable
If you use a soundboard, you must connect the soundboard to your CD-ROM
drive with an audio cable. See page 36 to ensure you have properly installed this
audio cable. If you have a soundboard and CD-ROM drive but lack an audio
cable, contact one of the locations listed on page 66 for information on where
to purchase a cable.
Device Drivers Need to Be Updated
If you can hear an audio CD in your CD-ROM drive when it is in CD-Audio play
mode (see Chapter 11), but you cannot hear an audio CD with another music
CD utility (e.g., Animotion’s MCS CDMaster, CorelCD), your device drivers may
need to be updated. Contact your soundcard manufacturer for assistance.
Soundboard Volume Low
If when playing an audio CD, you do not hear sound even though everything
appears to be functioning normally (busy light on drive flickers, the time
counter on your audio CD utility is advancing), you may have the mixer
settings for your soundboard set too low. Each soundboard has different
settings for each input source, including one for CD-Audio. Run your
soundboard’s mixer program and verify that the volume is turned up.
Bad Soundboard Audio Cable
If you have verified that you have made the proper cable connections between
your drive and soundboard, and you have the correct device drivers installed
but you still do not hear sound when playing an audio CD, the problem may
rest with your audio cable. It may be defective and need to be replaced.
You can check to see if this is the case by doing the following: Unplug the
audio cable from the rear of your UltraPleX drive. Plug a set of headphones or
speakers that you know are good into the jack on the front of the drive. Try to
play an audio CD. If you can now hear music, you may conclude that you do,
in fact, have a bad audio cable.
CHAPTER 12 — Troubleshooting
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