Section 4. Maintenance and Troubleshooting
34
PlexWriter 52/24/52A Installation and Users Manual
Using the Self-Test Diagnostics
The PlexWriter contains a set of self-test diagnostics that can help isolate trouble and
determine if a problem is in the drive or elsewhere.
NOTE
: Using the self-test diagnostics requires opening the computer and removing a
cable from the drive, then replacing the cable at the end of the test. If you previously
installed the PlexWriter in your computer, you should have no fear of the simple
procedures that are required. However, if you’re are not comfortable with opening
your PC or Macintosh and disconnecting cables, you may want to let someone with
more experience handle this aspect of troubleshooting for you.
What You’ll Need
To perform the tests you’ll need:
•
Tools to remove the computer’s cover
•
An extra jumper (supplied)
•
A blank piece of Plextor-recommended CD-R media. (See “Recommended
Media” on page 37, or visit our web site.) The self-test will write to this media,
so you won’t be able to use this disc again.
CD Write/Read Test
This tests three functions of the drive: write, random access, and verify.
To perform the CD write/read test:
1. Turn the computer’s power OFF, unplug it from its power source, and open the
computer to gain access to the rear of the PlexWriter drive. Typically, this
involves loosening or removing several screws on the back panel of your
computer and sliding off the cover. (See Figure 3 for an example.)
CAUTION
: Before you attempt to open your computer be sure to properly ground
yourself by wearing an anti-static wristband. This will help prevent static damage to
your computer system.
2. You should be able to see the back of the PlexWriter drive connected to the
ATAPI cable, power connector, and, optionally, an analog sound cable.
NOTE
: You may have to remove the drive from the computer to perform the next two
steps.
3. Hold the ATAPI cable at or near the base of its connection to the PlexWriter.
Carefully remove the ATAPI cable from the PlexWriter by pulling the cable
gently rearward.
