Section 5. Maintenance and Troubleshooting
58
PlexWriter 12/10/32S Operation Manual
Troubleshooting for Macintosh Users
Symptoms
Drive will not operate as CD-ROM, CD-R or CD-RW device.
Possible Cause
•
Whether using the PlexWriter as a standard CD-ROM, CD-R or CD-RW device,
you will need additional software and device drivers that are not part of the
Macintosh operating system.
Solution
•
You will need to purchase additional software from the manufacturer or from a
third party. Supported software lists can be found on the Plextor web site at
www.plextor.com. (Note that Plextor does not supply or sell this software.)
.
Symptoms
Drive not responding.
Possible Cause #1
•
Bad connection between PlexWriter drive and SCSI interface.
Solution #1
•
Check the cable to ensure it is seated properly and has no bent pins.
Possible Cause #2
•
Conflicts with other software.
Solution #2
1. Disable all extensions that are currently being loaded, with the exception of your
mastering software.
2. Restart your Macintosh.
3. Enable extensions one at a time to determine which extension conflicts with the
PlexWriter software.
NOTE: In addition to the troubleshooting hints shown here for the Macintosh, refer to
all the possible causes and solutions shown on preceding pages. Most apply not only
to personal computers but to the Macintosh as well.
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