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PlexWriter 12/10/32S Operation Manual

73

Appendix C: Technical Support

Store Plextor’s email, web site, phone, and fax numbers in a convenient location.
Keep your drive’s serial number and a copy of your sales receipt handy as well.

If you experience a problem while installing or operating your PlexWriter drive,
please refer first to the relevant sections of this manual regarding setup and
installation (Chapters 1–3). If you do not uncover the solution there, please refer next
to the maintenance and troubleshooting chapter that begins on page 45. It contains
solutions to the most common types of problems fielded by our technical support
staff. You may also wish to refer to the Frequently Asked Questions (FAQ) section
of our web site to assist you in troubleshooting the problem on your own.

NOTE: We encourage you to go the Plextor web site (www.plextor.com) before
attempting to contact Technical Support. The answers to the most common questions
callers ask can be found quickly in the support area. Select PlexHelper for online
troubleshooting or FAQs for common questions.

If you have not been successful in your quest, our Technical Support Department
will help you solve problems that relate specifically to your PlexWriter drive. In
many cases, a problem that appears to be caused by your PlexWriter actually
originates in another part of your computer. In such instances, our technical support
staff will try to help you identify the part at fault and will refer you to the
manufacturer of that part for further assistance.

How to Contact Us

There are several ways for you to contact Plextor’s Technical Support Department:

•

Visit our web site (www.plextor.com) for answers to Frequently Asked
Questions.

•

Send us e-mail at [email protected], or send a fax to the attention of the
Technical Support Department at 408-986-1010. Include your telephone number
and the hours during which you can be reached. Be as detailed as possible in
describing your problem. Please include system configuration, hardware and
software, as well as versions of drivers used.

•

Call 800-886-3935 and select option 2.

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Содержание PlexWriter 12/10/32S

Страница 1: ...reader We appreciate the confidence you have shown in us Our goal is to put you and keep you on the leading edge of CD technology To get you there we first have to help you install your PlexWriter dri...

Страница 2: ...TION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure The laser beam emitted from the optical pickup is invisibl...

Страница 3: ...to Change My PlexWriter s SCSI ID Number 12 Do I Have to Change My PlexWriter s SCSI Termination Setting 13 Do I Have to Change Other PlexWriter SCSI Settings 15 Setting Jumpers on a PlexWriter Intern...

Страница 4: ...I Drive Specifications 61 Appendix B Installing a SCSI Drive in Windows 65 Installing SCSI Drivers in Windows 95 98 and ME 65 Install Hardware 65 Install SCSI Drivers for Windows 95 98 ME 65 Troublesh...

Страница 5: ...support staff engineers who know their stuff What might seem like an uncooperative drive to you could very well be a 30 second fix to them But we will never know unless you contact us Meet Your PlexWr...

Страница 6: ...le CD media Play music CDs Save photos and other images on rewritable or writable CDs Create a CD sneakernet to share information with colleagues just use software such as Adaptec DirectCD to Drag and...

Страница 7: ...alled your PlexWriter drive The box and its packaging material were designed and drop tested to ensure your PlexWriter can endure rough treatment and still arrive in working order Please save the tray...

Страница 8: ...oftware Kit PX W1210TSe External SCSI Drive with Software Kit CD RW drive X X 4 mounting screws X Approved high speed CD RW media 1 piece X X Approved CD R media 1 piece X X Plextor CD with bundled so...

Страница 9: ...become familiar with the controls and features of your PlexWriter drive Match the parts of your drive to the illustrations below Front Panel Internal SCSI Drive Figure 1 Front Panel of the PlexWriter...

Страница 10: ...ing when disc is being accessed WRITE L indicator Orange when recording CD R discs at 1X 4X or 8X speed or low speed CD RW discs at 2X or 4X speed WRITE H indicator Orange when recording CD R discs at...

Страница 11: ...see page 12 for details PRTY Parity In some cases you may need to turn parity off see page 15 TERM SCSI termination In some situations you may need to set this jumper to turn the PlexWriter s SCSI ter...

Страница 12: ...PRTY Parity In some cases you may need to turn parity off see page 15 TERM SCSI termination In some situations you may need to set this jumper to turn the PlexWriter s SCSI termination off see page 1...

Страница 13: ...sks Then you can drag and drop files straight to a CD use the Send To function on your computer or use copy and paste to place files on the CD R or CD RW disc This type of software turns your CD R RW...

Страница 14: ...based solvents can mar your drive s surface Do not drop or jolt the drive Do not attempt to open the drive and service it yourself Removing the cover may expose you to harmful electrical voltages or...

Страница 15: ...pages give more details for this procedure Quickstart SCSI Installation For Experienced PC Users Only If you ve installed computer peripherals before you re in luck with the PlexWriter drive Use this...

Страница 16: ...ber Your PlexWriter SCSI drive is shipped from the factory with its SCSI ID number set to 4 The SCSI interface lets you chain several SCSI peripheral devices to a single SCSI interface board or to the...

Страница 17: ...ce board it may not be SCAM compliant In this case you should determine the SCSI IDs of all peripheral devices and change the PlexWriter s ID to a unique number You don t know if your SCSI board is SC...

Страница 18: ...in the chain to on Figure 5 What Termination Settings to Use REMEMBER Only the last SCSI peripheral in the chain should have termination enabled If you have any SCSI devices chained after your PlexWri...

Страница 19: ...ting is enabled ON See page 13 for an explanation of SCSI termination and to determine if you need to change this setting TEST Leave this OFF It is for factory use only BLOCK Block size Leave this OFF...

Страница 20: ...o remove a jumper pull it off with your fingers or a pair of needle nose pliers CAUTION Ensure power to the drive is OFF before installing or removing jumpers To add a jumper push it onto the jumper p...

Страница 21: ...the SCSI ID at 3 you would install a jumper across Pin 1 another jumper across Pin 2 leaving Pin 3 uncovered To set the SCSI ID at 2 you would install a jumper across Pin 2 leaving Pins 1 and 3 uncove...

Страница 22: ...cessary However you still must sometimes specify termination ON or OFF on the PlexWriter drive as discussed on page 13 Setting Switches on a PlexWriter External SCSI Drive Use this procedure if you ha...

Страница 23: ...g external SCSI peripherals only then you should be using an external SCSI cable or cables In this case all devices between the SCSI host adapter and the last peripheral on the end of your SCSI chain...

Страница 24: ...t be able to achieve maximum rated writing or reading speed If you have a desktop PC do not connect your PlexWriter drive to a non bus mastering interface board PIO You will not be able to achieve max...

Страница 25: ...ning or removing several screws on the back panel of your computer and sliding off the cover See Figure 9 for details 3 Carefully remove the SCSI interface board from its packaging CAUTION Before you...

Страница 26: ...it If you cannot push the board down completely into the slot remove the board and try again 7 Once you have successfully inserted the board fasten it in place using the cover plate screw that you re...

Страница 27: ...tor on the sound board A cable connection if the sound board is equipped with SPDIF and you wish to use the SPDIF digital audio output from your PlexWriter Choose a SCSI Ribbon Cable The SCSI cable yo...

Страница 28: ...ter and any external peripherals is OFF and your computer is UNPLUGGED from its power source 2 If you haven t already removed your computer s cover remove it now following the directions provided by y...

Страница 29: ...Figure 13 In some instances you may need to fasten the rails to the upper set of holes After fastening the rails check their positioning by sliding the drive into the bay before you mount the drive or...

Страница 30: ...cable has a key in the middle This key should fit into a slot in the middle of each connector of the SCSI interface board your PlexWriter and any other internal SCSI peripherals 8 Double check your wo...

Страница 31: ...age 31 for more information about audio cables Figure 15 Installing the Optional SPDIF Cable 11 Connect the SPDIF cable if your sound board is equipped with SPDIF and you wish to use the SPDIF digital...

Страница 32: ...eral device the PlexWriter drive and one other peripheral connect the two peripherals to the other two connectors The device farthest from the SCSI must have its termination set to ON Refer to page 13...

Страница 33: ...I Drive PlexWriter 12 10 32S Operation Manual 29 Connect a Single SCSI Drive If you are installing a single PlexWriter external SCSI drive connect it as shown in Figure 17 Figure 17 Connecting a Singl...

Страница 34: ...Connecting Multiple External SCSI Drives or Peripherals NOTE Performance of SCSI devices may suffer if total cable length in the SCSI chain plus cabling in the external case exceeds 1 5 meters Assume...

Страница 35: ...ary Plextor Manager 2000 s player MVP 2000 plays Audio CDs digitally eliminating the need for an analog cable connection Plextor Manager 2000 can be purchased directly from Plextor if it was not inclu...

Страница 36: ...Section 2 Installing Your PlexWriter SCSI Drive 32 PlexWriter 12 10 32S Operation Manual Figure 19 Connecting Audio Cables to a PlexWriter External SCSI Drive...

Страница 37: ...Drive in Windows Windows 95 98 and ME should automatically recognize and support your interface board and PlexWriter drive Microsoft has included a generic CD ROM device driver in the operating system...

Страница 38: ...eleased recently it may not be supported in this case see the SCSI board manufacturer s web site for the required SYS file If you have DOS or Windows 3 x You need an ASPI manager file for DOS Windows...

Страница 39: ...drive You don t need to install anything else As a CD R or CD RW device In order to write to CD R or CD RW media you will need additional software If you purchased a kit from Plextor software is supp...

Страница 40: ...e your own playlists using a standard and digital audio file formats Rip the finest quality audio using digital audio extraction at high speed Need to make a duplicate CD A simple mouse click and you...

Страница 41: ...plication lets you use your PlexWriter as an enormous floppy drive You can drag and drop files straight to a CD R or CD RW disc Mastering software In conjunction with your PlexWriter drive mastering s...

Страница 42: ...Section 3 Installing and Using Software 38 PlexWriter 12 10 32S Operation Manual This page intentionally left blank...

Страница 43: ...and re recording up to 1 000 times You can also read them CD RW discs are rated for specific recording and rewriting speeds for example 2X and 4X Your PlexWriter drive will automatically detect the d...

Страница 44: ...ou can either place your fingers along the outer edge of the disc or place one finger through the center hole and one finger on the outer edge Once you have finished creating a disc label it by writin...

Страница 45: ...nect the other end to your sound board There are two types of audio you may encounter CD Audio This comes from audio discs like the ones used by your home stereo that are translated directly by your P...

Страница 46: ...capabilities for playing audio For installation and operating instructions refer to the separate Plextor Manager 2000 User s Manual and README files Playing a CD Using Other Utilities Other alternati...

Страница 47: ...playing games or watching movies while writing or if your source drive cannot read data fast enough because of its read ability or because the source disc is poor quality and read errors slow down the...

Страница 48: ...Section 4 Using Your PlexWriter 44 PlexWriter 12 10 32S Operation Manual This page intentionally left blank...

Страница 49: ...ions to meet the peculiar needs of large computer manufacturers It is rare that these will impact the performance or operation of your PlexWriter drive However we advise that our customers always upda...

Страница 50: ...is not connected properly Solution 1 Ensure SCSI cable is connected Verify that connectors on motherboard and drive do not have bent pins Possible Cause 2 Power connector is not attached to PlexWrite...

Страница 51: ...d Check the connector pins to ensure they are not bent Symptoms Cannot eject tray Possible Cause 1 Tray is locked by Plextor Manager 2000 software Solution 1 Refer to Plextor Manager 2000 manual on ho...

Страница 52: ...ution 2 Try a different disc Possible Cause 3 Bad connection between the PlexWriter drive and the motherboard or between the PlexWriter drive and the SCSI board Solution 3 Inspect the SCSI cable and d...

Страница 53: ...9 Obtain the latest available SCSI controller driver from the SCSI board s manufacturer or the manufacturer s web site Then install the updated driver in your computer Symptoms Cannot use other CD ROM...

Страница 54: ...wer the drive speed If there is no foreign substance on the disc contact the disc manufacturer for a replacement Symptoms Can read only the last session of a multisession CD R or CD RW disc Possible C...

Страница 55: ...drive Possible Cause 1 Improper audio cable connection between PlexWriter drive and sound board Solution 1 Check the cable connection from PlexWriter to sound board Possible Cause 2 Low levels from au...

Страница 56: ...puter s power cable is securely attached to the PlexWriter s power connector When the computer s power is turned ON confirm that the PlexWriter s indicator LED is illuminated briefly then is extinguis...

Страница 57: ...s Some ways to do this are Log off from the network Don t use the mouse Disable the screensaver or power save mode Exit all other applications Possible Cause 2 Shortage of PC memory If there is insuff...

Страница 58: ...re is different incompatibility errors may occur Solution 1 Always use the same authoring software to add content to a disc Possible Cause 2 Not enough disc capacity Capacity of a standard 74 minute C...

Страница 59: ...ution 4 CD R media may be dirty scratched or damaged Rewrite using another CD R disc If possible use a disc from a different manufacturer sometimes all discs in a box of media may be defective Possibl...

Страница 60: ...se Possible Cause 1 Improper SCSI device driver installation Your computer needs a SCSI device driver to link the SCSI interface board to the PlexWriter drive Solution 1 Obtain the latest available SC...

Страница 61: ...y seated Solution 4 Ensure the SCSI interface board is seated securely in your computer Possible Cause 5 Driver fails to recognize the SCSI interface board Solution 5 1 Do a hard reboot that is turn t...

Страница 62: ...om Note that Plextor does not supply or sell this software Symptoms Drive not responding Possible Cause 1 Bad connection between PlexWriter drive and SCSI interface Solution 1 Check the cable to ensur...

Страница 63: ...t were a large capacity floppy disc Transport files to and from work Copy your important data periodically Store large projects as you develop them What writing speed can I expect with CD RW media The...

Страница 64: ...ecording CDs requires a source device to provide an uninterrupted stream of data A buffer underrun occurs when the data stream is interrupted This can occur if You do not have BURN Proof enabled in yo...

Страница 65: ...g Modes Track at Once Disc at Once Session at Once Multisession incremental packet writing fixed and variable packet writing Disc Diameter 12 cm diameter Recording time 74 min 79 min Recommended Media...

Страница 66: ...24X CAV 1 5 3 6 MB sec Mode 1 XA Mode 2 Form 1 10X 24X CAV 1 5 3 6 MB sec CD DA 8X CLV 1 2 MB sec XA Mode 2 Form 2 4X CLV 600 KB sec 1X CLV 150 KB sec Sustained Write 12X CLV 1 8 MB sec CD R 10X CLV...

Страница 67: ...s 50 pin flat ribbon type External SCSI Drive SCSI bus two 2 50 pin high density SCSI Termination Internal SCSI Drive Jumper switches External SCSI Drive DIP switches Audio Connector Internal Drive An...

Страница 68: ...ensions W H D Internal SCSI Drive 5 78 x 1 64 x 7 95 146mm x 41 3mm x 202mm without front panel External SCSI Drive 7 13 x 2 34 x 12 15 181mm x 59 4mm x 308mm Weight Internal SCSI Drive 2 5 lbs 1 2 kg...

Страница 69: ...tware file available to complete your installation To install SCSI drivers for a new SCSI board installation 1 Turn on your computer Your system should automatically detect and configure your SCSI int...

Страница 70: ...le click on System 3 Click on the tab called Device Manager at the top of the window 4 In the new window of devices double click on SCSI Controllers This displays all the SCSI interface boards current...

Страница 71: ...k on the tab called Device Manager at the top of the window 4 In the new window of devices double click on SCSI Controllers This displays all the SCSI interface boards currently installed in your syst...

Страница 72: ...d to deal with SCSI ID selection as follows 1 Turn off your computer 2 Review the discussion of SCSI ID selection in your drive s operation manual 3 Check the physical selection of SCSI ID on your Ple...

Страница 73: ...rface board 2000 supports If your SCSI interface board is not on 2000 s list of supported hardware and the necessary drivers are not the 2000 disc contact your board s manufacturer and request a Windo...

Страница 74: ...appropriate SCSI ASPI layer support and CD ROM drivers If your system does not work under DOS you probably have a hardware problem that needs to be resolved before you can go any further If your syste...

Страница 75: ...your SCSI board from your NT CD ROM disc you first need to verify that your SCSI interface board is supported by NT Check your NT manual for information on which SCSI interface board NT supports If yo...

Страница 76: ...ly This is best done by using a boot floppy disk with CD ROM support or by simply installing DOS with the appropriate SCSI ASPI layer support and CD ROM drivers If your system does not work under DOS...

Страница 77: ...s callers ask can be found quickly in the support area Select PlexHelper for online troubleshooting or FAQs for common questions If you have not been successful in your quest our Technical Support Dep...

Страница 78: ...uper VGA or other graphics board you use Brand name and model number of any other peripherals you have installed or connected to your computer e g CD ROM scanner fax board network board For PlexWriter...

Страница 79: ...843 3780 650 843 3799 CD R software www cequadrat com Creative Labs 405 742 6622 405 742 6633 Sound boards www creativelabs com Creative Digital Research 408 244 7007 408 244 7077 Windows UNIX CD R so...

Страница 80: ...m Intel http intel com ASUSTeK Computer http www asus com tw GIGA BYTE http www giga byte com ABIT http www abit usa com Aopen http www aopen usa com EPOX http www epox com SOYO Computers http www soy...

Страница 81: ...troubleshooting 62 CD Res Q 38 ordering 2 38 CD Audio 43 error messages 50 play skip forward button 6 CD R requirements for 37 CD R media 41 using 61 CD R RW writing to 44 CDR101 message 50 CDR103 me...

Страница 82: ...le 28 quickstart 12 SCSI board 22 Windows 2000 71 Windows NT 74 internal drive audio cable connection 28 installing 23 jumpers 17 mounting 24 SPDIF cable connection 28 invalid device specification 58...

Страница 83: ...and 32 SCSI connectors external drive 9 SCSI drivers installing in Windows 2000 72 installing in Windows 95 98 ME 67 installing in Windows NT 74 SCSI ID number changing 13 changing on external drive...

Страница 84: ...2000 73 SCSI installations in Windows 95 98 ME 69 SCSI installations in Windows NT 75 SCSI problems 58 writing discs 53 U UNIX settings for 7 9 16 upgrading 2 upgrading firmware 47 V vibration trouble...

Страница 85: ...PlexWriter 12 10 32S Operation Manual 81 Notes...

Страница 86: ...Notes 82 PlexWriter 12 10 32S Operation Manual...

Страница 87: ...Notes PlexWriter 12 10 32S Operation Manual 83...

Страница 88: ...Notes 84 PlexWriter 12 10 32S Operation Manual...

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