24
8.2.
Glass cleaning (if optionally installed)
Most of the existing types of smudges may be wiped with a dry cloth. In case of more substantial smudge you may use
liquids normally applied to ceramic tiles or windows. Always dry the glass screen to avoid damp patches which could
irreversibly embed into the glass.
Warning!!!
Avoid leaving fingerprints on the glass. They will be embedded into the glass and you will not be able to
clean them.
9.
TROUBLESHOOTING
Warning!
Montage, upkeep and service need to be conducted by a qualified professional with appropriate
qualification, an appropriate company or the gas supplier.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
SMELL OF GAS
CLOSE THE VALVE ON THE GAS CYLINDER IMMEDIATELY. DO NOT USE THE DEVICE UNTIL LEAKS HAVE BEEN
REMOVED.
Leak detected at cylinder,
regulator or other connection.
1. A loose regulator linkage.
2. Leak in the gas linkage, in the regulator or on the
gas knobs.
1. Tighten and test it.
2. Report this issue to service.
Burner does not ignite
1. The bottle is empty.
2. Igniter linkage is not connected.
3. No ignition spark.
4. The igniter electrode is placed incorrectly opposite
the igniter.
5. Gas nozzles are blocked.
6. Gas linkage is twisted.
7. Pressure regulator link is loose.
1. Replace Gas Cylinder.
2. Connect the igniter linkage.
3. Replace igniter.
4. Realign electrode and clear any surrounding debris
from area.
5. Unmount burner, clean the nozzle.
6. Straighten the linkage. Keep the linkage away from
the housing.
7. Tighten the link. Check for leaks.
Igniter Not Working
1. Ignitor wire not connected.
2. Electrode misaligned on pilot burner
3. Igniter malfunction
1. Ensure pilot electrode wire is connected.
2. Realign electrode and clear any surrounding debris
from area.
3. Replace Igniter
Low efficiency, „cracking” sounds
1. The bottle is empty.
2. The nozzles of the burner are blocked.
1. Replace Gas Cylinder.
2. Unmount the burner, clean the nozzle.
Thumping sounds made by the
regulator.
The cylinder valve has opened rapidly.
Unfasten the bottle valve slowly.
A vivid/ bright orange and smoky flame
of the burner.
Holes blocked in the apparatus producing the gas and
air mixture.
Unmount the burner and clean/
unblock the apparatus’
holes.
Table 4
–
Troubleshooting
10.
SERVICE
In case of fireplace issues, please contact our service department with answers on below questions.
•
Please provide a serial number of the fireplace and invoice number to verify the warranty period
•
Please provide pictures / video material showing off existing problem
•
Are you able to hear / see a spark ticking, responsible for ignition of the pilot flame
•
Are you sure that in the gas connection is no air left, gas cylinder is full and opened
•
What type of gas are you using for supplying the fireplace
•
Have you tried to replace the batteries in fireplace (4xAA) and in the remote control (2 AAA)
•
If the fireplace is freshly installed or was not used for a longer period of time the first burnout (also after gas
cylinder replace) might take even up to 10 tries
Fig. 23
–
Serial number location
