Section Four: TROUBLE SHOOTING
Page 31
Problem
Cause
Solution
Grill will NOT Start
Power
Ensure unit is plugged in.
Verify there is power at the electrical outlet.
Check and reset the Ground Fault Interrupter, if necessary.
If igniter not working, check 5 amp fuse found on the back of the
control. Replace if necessary.
Temperature Dial
Ensure Temperature Dial is in OFF position.
Turn Temperature Dial to SMOKE.
LCD SCREEN will light up,
Igniter
Remove Cooking Grids and Flavor/Grease Tray. Turn unit on
and visually inspect the igniter.
START UNIT USING MANUAL START INSTRUCTIONS.
Call Customer Service for replacement part.
Auger Motor
Remove Cooking Grids and Flavor/Grease Tray. Turn unit on
and visually inspect the auger feed.
Remove Control Board and inspect the wires and connections.
If not working, Call Customer Service for replacement Auger
motor
Control Board
Remove Control Board and inspect the wires and connections.
If not working, Call Customer Service for replacement Pit Boss
Control Board.
Grill Temperature
when set at
SMOKE is too high
“P” Setting is to LOW
Turn Temperature Dial to SMOKE, Pushing the “P” SETTING
Button to INCREASE the “P” setting.
Unexpected Grill
Temperature is
Displayed
Grill is exposed to high
ambient temperature
and direct sun.
The interior temperature has reach or gone over 130°F. It will
not harm the unit.
Place unit in shaded area.
Prop the lid open to reduce inside temperature.
Grill will not achieve
or maintain stable
temperature
Insufficient air flow
through burn pot
Check the burn pot for ash build-up or obstructions
Check the fan for proper operation; that it is working, that the air
intake is not blocked and that there is no blockage in the au-
ger tube.
Perform a quick test. Remove cooking grids and flavor /
grease plate. Ensure all the above has been done, start the
grill, set temperature to pre-heat and wait for 10 minutes.
Check that the flame produced is bright and vibrant.
Insufficient or poor fuel
Check the hopper for sufficient fuel.
Check fuel for size, dampness and amount of sawdust.
Grill Temperature Probe
Check and clean the temperature probe
Control Settings
Ensure “P” setting is correct
Grill produces
excess or discolored
smoke
Excess grease build-up
or general cleaning
Check and clean the interior grilling area.
It is a good practice to clean and do a controlled burn off of the
hidden excess grease after each large cooking of tasty greasy
foods.
Wood pellet quality
Check and clear the hopper and burn pot of moist pellets, re-
placing them with fresh dry pellets.
Burn Pot
Check for build-up of fuel in the burn pot
Frequent Flare-ups
Cooking temperature
Slow and Low is the way to go.
Grease does have a flash point, keep the temperature under
350° F when cooking highly greasy food.