Section Four: TROUBLE SHOOTING
Page 30
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common grill operational
problems. However, when your Pit Boss Wood Pellet Grill is simply operating poorly, or not at all, the following
trouble shooting tips may be helpful.
The following is not an exhaustive list. For further details or updated information, please check: our website
www.pitboss-grills.com
and click on “
Customer Support
”: contact your
local authorized dealer
: or contact
Dansons Customer Service
, toll free at
1-877-303-3134, Monday to Friday, 8 am to 5 pm Mountain Time.
DO NOT RETURN
the appliance without calling Dansons Customer Service for assistance.
WARNING:
Always disconnect the electrical cord prior to opening the inspection plate of your
grill for any inspection, cleaning, maintenance or service work.
NEVER
perform any inspection, cleaning, maintenance or service on a
HOT GRILL
.
Problem
Cause
Solution
LCD Screen Will
Not
Light UP
Grill is not properly
plugged in
Ensure the Temperature Dial is in the OFF position.
Ensure all wire connections are firmly connected
Ensure grill is plugged into a working GFCI outlet
The circuit board fuse
has been tripped
Fuse (5 amp.) must be manually replaced.
(see board diagram at the end of this section)
The GFI outlet has been
tripped
Ensure all wire connections are firmly connected and dry
Ensure GFCI is minimum 15 amp service.
Ensure you are NOT using over a 25’ extension cord.
“ErH” Error
Message
The grill has overheated,
possibly due to grease
fire or excess fuel.
Turn the grill OFF and allow to cool. Clean grill interior, remove
excess pellets, and confirm positioning of all component parts.
To CLEAR the error - Turn Temperature Dial to OFF. OPEN
the lid, wait 3 or 4 minutes, then select desired temperature.
“ErR” Error
Message
Temperature probe wire
not making connection
Ensure probe wire is connected correctly to control
Confirm wire connections and check for any damage
“ErP” Error
Message
Temperature Dial was not
in the OFF position
when grill connected to
AC power.
Turn Temperature Dial to OFF, wait 2 minutes, then select de-
sired temperature.
Safety feature prevents an inadvertent start.
Power Outage occurred
while the grill was
operating
Turn temperature dial to Off, wait 2 minutes, then select
Desired temperature.
Flashing
Temperature on
LCD Screen
SMOKE Mode
If grill temperature below
110°F
COOK Mode
If grill temperature
below 150°F
This is NOT an ERROR that effects the grill.
USED to show that there is some risk that the fire could go out.
Check the hopper for sufficient fuel or blockage.
Check burn grate and pot for ash build-up or obstructions.
Check fan to confirm operation and speed.
Check auger motor to confirm operation.
Flashing Dots
on LCD Screen
The Igniter is ON
This is NOT and ERROR that effects the grill.
Used to show that the unit is in Start-Up mode.
