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TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss authorized dealer or contact Customer
Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power Lights
On The Control
Board
Temperature Control
Dial is still off.
Press the Power Button, and ensure the button glows blue to show there is a power
connection. Turn the Temperature Control Dial to a temperature setting.
Not Connected To
Power Source
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum
10 Amp service (see
Electric Wire Diagram
for access to electric components) Ensure all
wire connections are firmly connected and dry.
Fuse Blown On The
Control Board
Remove hopper access panel (see
Electric Wire Diagram
for diagram), press in plastic tabs
holding the control board in place and carefully pull controller inside the hopper to release
controller. Check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs
to be manually replaced.
The GFCI outlet has
been tripped.
Ensure GFCI is a minimum 10 Amp service.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Fire in Fire pot Will
Not Light
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the auger tube. If not primed, the igniter
will timeout before the pellets reach the fire pot. Follow
Hopper Priming Procedure
.
Auger Motor Is
Jammed
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually
confirm that the auger is dropping pellets into the fire pot. If not operating properly, call
Customer Service for assistance.
Igniter Failure
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm that
the igniter is working by placing your hand above the fire pot and feeling for heat. Visually
confirm that the igniter is protruding approximately 13mm / 0.5 inches in the fire pot. If not
operating properly, follow
Manual Start-up Procedure
to continue use of grill; however,
call Customer Service for assistance or a replacement part.
Insufficient Air Flow
Through Fire Pot
Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance
instructions if dirty.
Flashing Dots On
LCD Screen
The Igniter Is On
This is not an error that effects the grill. Used to show that the unit has power and is in
Start-Up mode (igniter is on). The igniter will turn off after five minutes. Once the flashing
dots disappear, the grill will begin to adjust to the desired temperature selected.
Flashing
Temperature On
LCD Screen
Grill Temperature Is
Below 65°C /150°F
This is not an error that effects the unit; however, it is used to show that there is some risk
that the fire could go out. Check hopper for sufficient fuel or if there is an obstruction in
the feed system. Remove pellets and follow
Care and Maintenance
instructions. Check grill
temperature probe and follow
Care and Maintenance
instructions if dirty. Check fire pot
for ash build-up or obstructions, and follow
Care and Maintenance
instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care
and Maintenance
instructions if dirty. Check auger motor to confirm operation (rotation),
and ensure there is no blockage in the auger tube.
"ErH" Error Code
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
Press the Power Button to turn the unit off, and allow grill to cool. Follow
Care and
Maintenance
instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select
desired temperature. If error code still displayed, contact Customer Service.
"ErR" Error Code
Temperature probe
wire not making
connection.
Remove hopper access panel (see
Electric Wire Diagram
for diagram), and check for any
damage to the Temperature Probe wires. Ensure Temperature Probe molex connectors are
firmly connected, and connected correctly, to the Control Board.
"ErP" Error Code
Unit Not Turned Off
Properly When Last
Connected To Power.
Safety feature prevents an automatic restart. Press the Power Button to turn the unit off,
wait two minutes, then press the Power Button to turn the unit on again. Turn Temperature
Control Dial to SMOKE or desired temperature. If error code still displayed, contact Customer
Service.
Power Outage While
Unit In Operation.
"noP" Error Code
Bad Connection At
Connection Port
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure
the meat probe adapter is firmly connected. Check for signs of damage to the adapter end.
If still failed, call Customer Service for replacement part.
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Service
for replacement part.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Grill Temperature
on SMOKE is
too high
"P" Setting is too
LOW
Push the "P" SET button, and increase the "P" setting.
Grill Will Not
Achieve Or
Maintain Stable
Temperature
Insufficient Air Flow
Through Fire Pot
Check fire pot for ash build-up or obstructions. Follow
Care and Maintenance
instructions
for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked.
Follow
Care and Maintenance
instructions if dirty. Check auger motor to confirm
operation, and ensure there is no blockage in the auger tube. Once all the above steps have
been done, start the grill, set temperature to SMOKE and wait for 10 minutes. Check that the
flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in
the feed system. Remove pellets and follow
Care and Maintenance
instructions.
Temperature Probe
Check status of temperature probe. Follow
Care and Maintenance
instructions if dirty.
Contact Customer Service for a replacement part if damaged.
Grill Produces
Excess Or
Discolored
Smoke
Grease Build-Up
Follow
Care and Maintenance
instructions.
Wood Pellet Quality
Remove moist wood pellets from hopper. Follow
Care and Maintenance
instructions to
clean out. Replace with dry wood pellets.
Fire pot Is Blocked
Clear fire pot for ash and other debris. Follow
Hopper Priming Procedure
.
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty.
Frequent Flare-Ups Cooking Temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Grease Build-Up On
Cooking Components
Follow
Care and Maintenance
instructions.
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