PIONEER ELECTRONICS (USA) INC.
LIMITED WARRANTY
WARRANTY VALID ONLY IN COUNTRY OF PRODUCT PURCHASE
WARRANTY
Pioneer Electronics (USA) Inc. (Pioneer) warrants that Pioneer® Car/Marine Electronics, Speaker, and Accessory Products distributed by Pioneer in the
U.S.A. and Canada that fail to function properly under normal use due to a manufacturing defect when installed and operated according to the owner’s
manual enclosed with the unit will be repaired or replaced with a unit of comparable value, at Pioneer’s option, without charge to you for parts or actual
repair work. Replacement units and/or parts supplied under this warranty may be new or rebuilt at Pioneer’s option.
This Limited Warranty applies to the original or any subsequent owner of this Pioneer product during the warranty period provided the product was purchased
from an authorized Pioneer dealer in the U.S.A. or Canada.
You will be required to provide a sales receipt or other valid proof of purchase showing
the date of original purchase. In the event service is required, the product must be delivered within the warranty period, transportation prepaid,
only from within the country of purchase as explained in this document. You will be responsible for removal and installation of the product.
Pioneer will pay to return the repaired or replacement product to you within the country of purchase.
PRODUCT WARRANTY PERIOD (Runs from the date of first retail sale)
Parts Labor
Car/Marine Electronics, Speakers, and Accessories (excluding Blind Spot Detection System)....................
1 Year
1 Year
Blind Spot Detection System ................................................................................................................................
3 Years
3 Years
WHAT IS NOT COVERED
This Limited Warranty applies to Pioneer products that are purchased from an authorized Pioneer dealer. IF THIS PRODUCT WAS PURCHASED
FROM ANY OTHER SOURCE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THIS PRODUCT IS SOLD STRICTLY “AS
IS” AND “WITH ALL FAULTS.” PIONEER SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES. Some states
and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
Pioneer does not warrant any product listed above when it is used in a trade or business or in any industrial or commercial application. This
warranty does not apply if the product has been subjected to power in excess of its published power rating. This warranty does not cover
cosmetic scratches or any other appearance item; damage or defects resulting from alterations or modifications not authorized in writing by
Pioneer; accident, collisions, misuse or abuse; the use of unauthorized parts or labor; improper installation or maintenance; lightning or power
surges; subsequent damage from leaking; damage from inoperative batteries; or the use of batteries not conforming to those specified in the
owner’s manual. This warranty does not cover the cost of parts or labor that would otherwise be provided without charge under this warranty
obtained from any source other than Pioneer. Altered, defaced, or removed serial numbers void this warranty.
NO OTHER WARRANTIES
TO THE FULLEST EXTENT PERMITTED BYLAW, PIONEER MAKES NO REPRESENTATIONS OR WARRANTIES OR ACCEPTS ANY CONDITIONS
WITH RESPECT TO THIS PRODUCT EXCEPT AS STATED IN THIS DOCUMENT. PIONEER LIMITS ITS OBLIGATIONS UNDER ANY IMPLIED
WARRANTIES AND CONDITIONS INCLUDING, BUT NOT LIMITED TO, WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO A PERIOD NOT TO EXCEED THE WARRANTY PERIOD. NO WARRANTIES
OR CONDITIONS SHALL
APPLY AFTER THE WARRANTY PERIOD. Some states and provinces do not allow limitations on how long an implied
warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. To the
extent any provision of this limited warranty is deemed invalid or unenforceable under applicable law, such determination will have no effect on
the remaining provisions, which will continue in full force and effect
.
TO OBTAIN SERVICE
In the U.S.A. or Canada, to receive warranty service, you need to present your sales receipt showing place and date of original owner’s transaction.
Please
contact one of the following to obtain service:
Your Authorized Pioneer Dealer - Your Pioneer Dealer may repair or replace your unit or refer you to an Authorized Pioneer Service Company. Your sales
receipt should list the contact information (phone number, fax, email, etc.) for your Dealer.
Pioneer Customer Support - Can advise the optimal service option for your model and geographic location.
Please call us at
1-800-421-1404
or visit
www.pioneerelectronics.com
(for USA) or
http://www.pioneerelectronics.ca
(for Canada), click on
“Support,”
then select
“Contact Us.”
Your Authorized Pioneer Service Company - Can perform repairs for most Car/Marine Electronics, Speaker and Accessory products and advise other
options as applicable. Please visit Pioneer’s website, click on
“Support,”
and select
“Find a Service Center.”
Shipping Your Unit for Service
– YOU MUST FIRST CONTACT PIONEER TO GET RETURN AUTHORIZATION. PLEASE DO NOT SEND IN YOUR
PRODUCT WITHOUT CONTACTING CUSTOMER SUPPORT. If you have a return authorization number, please package the product carefully and send
it transportation prepaid by a traceable, insured method to an Authorized Pioneer Service Company or Pioneer. Use adequate padding material to prevent
damage in transit. Include your name, address and a telephone number where you can be reached during business hours.
For questions about your product, please contact Pioneer Customer Support as described above or write to us at:
Customer Support, Pioneer Electronics (USA) Inc.
P.O. Box 1720
Long Beach, California 90801 U.S.A.
DISPUTE RESOLUTION
Following our response to any initial request to Customer Support, should a dispute arise between you and Pioneer, Pioneer makes available its Complaint
Resolution Program to resolve the dispute. The Complaint Resolution Program is available to you without charge. In the U.S.A., you are required to use the
Complaint Resolution Program before you exercise any rights under, or seek any remedies, created by the Magnuson-Moss Warranty Act but may be
entitled to file suit under state law without using the Complaint Resolution Program. To use the Complaint Resolution Program, call 1-800-421-1404 and
explain to the customer service representative the problem you are experiencing, steps you have taken to have the product repaired during the warranty
period, and the name of the authorized Pioneer Dealer from which the Pioneer product was purchased. After the complaint has been explained to the
representative, a resolution number will be issued. Within forty (40) days of receiving your complaint, Pioneer will investigate the dispute and will either: (1)
respond to your complaint in writing informing you what action Pioneer will take, and in what time period, to resolve the dispute; or (2) respond to your
complaint in writing informing you why Pioneer will not take any action.
RECORD THE PLACE AND DATE OF PURCHASE. KEEP THIS INFORMATION AND YOUR SALES RECEIPT IN A SAFE PLACE
Model No. __________________________ Serial No. ___________________________Purchase Date ___________________________
Purchased From _______________________________________________________________________________________________
