Phihong USA Corporation
•
East Coast Engineering Center
•
630 Johnson Ave. Suite 102, Bohemia, NY 11716
•
Tel: (631) 610-2289
www.Phihong.com
5.
Troubleshooting:
If problems occur with the Midspan, verify the following:
The troubleshooting solutions provided can only solve minor problems. If your problem is not
listed, please contact our local office for further technical assistance.
Table 3: Troubleshooting
Problem Possible
Solutions
Midspan does not power up
1. Assure that AC power cord is connected.
2. Assure that AC power cord is in good condition.
3. If solution 1 & 2 are true, then disconnect the AC
power cord and reconnect. Observe Port LEDs to
verify proper power up.
DC LED not lit
Verify Midspan is properly connected to an AC power
source.
Port LED do not light ‘green’
1.
Port maybe disabled and needs to be enabled using the
GUI. Ensure Ports are enabled, then ‘Save Flash
Parameters’
2.
Assure Ports are connected to a Network.
The GUI window does not update
port status. (System Status reads:
No Connection)
Click ‘Reset GUI’ until System Status reads ‘0’
Others. Please verify the
following:
1.
Power is applied to the Midspan
2.
The network Ethernet cable is connected to the Data port
3.
The powered device Ethernet cable is connected to the
Data & Power port
4.
Proper type of Ethernet cable is used, do not use
crossover-type Ethernet cable
5.
Cable pairs are connected to corresponding ports.
or
www.Midspans.com
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