32 1-800-732-2677
The Receiver Collar has injured my
pet’s neck.
• Failing to follow the important safety information at the front of the
Operating and Training Guide has caused pressure ulcers. Some
descriptions of advanced pressure ulcers describe the sores as looking
like burns on the dog’s neck. Be assured that electronic collars do not use
enough energy to create electrical burns. The energy in an output pulse
is only a few thousandths of a Joule; it is similar in nature to the static
pulse that you may feel when you touch a door knob. In some cases,
pressure ulcers are described as chemical burns. The battery in your
Receiver Collar is sealed, in addition, your collar’s housing is also sealed.
This redundant sealing makes it virtually impossible, without misuse or
abuse, for your Receiver Collar battery to leak onto your pet’s neck.
Please review and follow the important safety information on page 2, and
the instructions in Step 10 under the heading “Fit the Receiver Collar” on
page 23.
BPU displays “Check the Transmitter
power and re-collect point” message,
even when Transmitter is on.
• Before contacting the Customer Care Center, try re-cycling the
Transmitter power again.
BPU continues to display “Distorted
signal move to different reference
point” message even after unique
multiple reference point attempts.
• Restart the BPU and verify if the Flag Test mode still functions properly.
• Before contacting the Customer Care Center, try re-cycling the
Transmitter power.
BPU displays “Boundary Error, see
Manual – Troubleshooting” message.
• Before contacting the Customer Care Center you should check to see if
the problem is solved by doing one of the following suggestions.
• Be sure no flags violate the unique radial line rule.
• Restart the BPU and verify if the Flag Test mode still functions properly.
• Check problem boundary area using the BPU’s Boundary Scan mode
to identify problematic parts of the boundary that might need to be
avoided.
• Be sure the boundary is collected in a CLOCKWISE fashion and the arrow
on the Receiver holder always points away from the Transmitter when
collecting a flag.
• Try re-establishing the boundary with the Transmitter moved to a different
location.
BPU displays “Receiver is not
connected. Reconnect BPU to
Receiver” message even after BPU is
connected to the Receiver Collar.
• Before contacting the Customer Care Center, try reconnecting to the BPU
again, being sure the cable connector is firmly seated into the Receiver’s
connection port.
• Charge the Receiver Collar if needed.
The Receiver Collar no longer
properly detects the boundary like it
once did.
• Be sure the Receiver’s
PetSafe
®
logo always faces the direction of
motion
when carried by hand.
• Be sure the
logo always faces toward the dog’s chin
when collar is on
dog.
• Try reconnecting to the BPU to verify if Receiver Collar still functions
correctly with the BPU in Flag Test mode.
• Check to be sure there has been no change in the position of the
Transmitter.
• Try re-programming the boundary using the BPU.
Содержание PAW POINT PIF00-13651
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