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My pet is receiving a Static
Correction in his metal crate.
• The Receiver Collar activates when it loses the Transmitter signal. The
metal crate may block the Transmitter signal which causes the Receiver
Collar to activate.
• Remove the Receiver Collar from your pet before placing him in his metal
crate.
The Warning Zone seems to
fluctuate.
• This is normal for the electromagnetic field of the Wireless Mapping Fence.
The field may be affected by surrounding “electronic noise,” which can
cause it to fluctuate up to 5%.
• Where the Receiver Collar activates is influenced by the speed and
orientation of the Receiver Collar as your pet enters the Warning Zone.
The Receiver Collar activates in the
middle of the yard.
• The Receiver Collar activates when it loses the Transmitter signal. This
sometimes occurs if a large metal object is between the Receiver Collar
and Transmitter, if the orientation of the Receiver Collar changes near the
Warning Zone, or if the surrounding “electronic noise” interferes with the
signal. If this continues to occur, consider relocating the Transmitter and
resetting the Pet Area.
• Connect the BPU to the Receiver Collar and use the Scan Mode to test
the areas of the yard where the Receiver Collar is activating. There may be
something underground that may be causing the Transmitter signal to be
distorted in that area.
• Be sure the Receiver’s
PetSafe
®
logo always faces the direction of motion
when carried by hand.
• Be sure the
logo always faces toward the dog’s chin
when collar is on dog.
• Charge Receiver Collar if needed.
• Try reconnecting to the BPU to verify if the Receiver Collar still functions
correctly with the BPU in Flag Test mode.
• Before calling the Customer Care Center, reconnect to the BPU and check
the problem area with the BPU in Boundary Scan mode.
The Receiver Collar is beeping but
my pet is not responding to the
Static Correction.
• Make sure the Static Correction Level is set at 2 or above.
• Test the Receiver Collar with the Test Light.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or switch
to the longer Contact Points.
• Contact Points must be in contact with dog’s skin.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
My pet reacts strongly to the Static
Correction and has become fearful.
• Lower the Static Correction Level.
• Make sure you are in control of the situation when your pet receives his first
Static Corrections (have him on a leash attached to a separate, non-metallic
collar) and lead him into the Pet Area and praise him. If your pet remains
fearful, suspend training and start again the next day. Make sure to end all
training sessions on a positive note with lots of praise and play.
• Make sure the Transmitter Power Switch is turned on.
The Transmitter Power Light is not on.
• Make sure the Power Light on the Power Adapter is on when plugged into
a working AC power wall outlet.
• Make sure the Transmitter Power Switch is turned on.
• If Power Adapter Light is not on, contact the Customer Care Center for a
replacement Power Adapter.
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