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Appendix A Troubleshooting

This section includes:

• Troubleshooting Dynamic IP Issues on page 47
• Troubleshooting Static IP Issues on page 48

A1.1 Troubleshooting Dynamic IP Issues

Perform the following procedure if BabyWare does not automatically find the IP address and port numbers for

the HD77 camera.

To troubleshoot dynamic IP settings:

Open BabyWare.

Navigate to the

Programming

window

(see Configuring Server Settings on page 25).

Select the

Communication Settings

tab.

The Communication Settings tab opens.

Figure 1 – Programming Window

Check the

Auto Detect

box.

Click the

Refresh

icon

Click

Verify HD77 camera functionality (see Adjusting the HD77 Camera Angle on page 15).

Note:

Verify streaming through an external network in order to ensure that port- forwarding functions. Using
the wireless network from the property’s WIFI router does not fulfill requirements.

Содержание HD77

Страница 1: ......

Страница 2: ...rms and conditions Ensure that your use of Paradox products is in compliance with local national and international laws 2014 Paradox Security Systems Ltd All rights reserved Specifications may change without prior notice US Canadian and international patents may apply Paradox Insight and Paradox are trademarks or registered trademarks of Paradox Security Systems Bahamas Ltd or its affiliates in Ca...

Страница 3: ...ing HD77 Server Settings 26 3 5 Configuring PIR Settings 30 3 6 Saving Settings 38 3 7 Registering the HD77 Camera with the IP Receiver 38 Chapter 4 Configuring a ParadoxMyHome PMH Account 39 4 1 Creating a ParadoxMyHome Account 39 4 2 Registering the HD77 Camera with ParadoxMyHome 39 4 3 Deleting a HD77 Camera from ParadoxMyHome 41 Chapter 5 Upgrading Firmware 43 Appendix A Troubleshooting 45 App...

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Страница 5: ...events directly to authorized User smartphones and to a Control Monitoring System CMS The HD77 camera is fully compliant with CE and EN 50131 certifications This guide describes how to install the HD77 camera 1 2 HD77 Camera Front Cover Description The following graphic describes the HD77 camera front cover features Figure 1 1 HD77 Camera Front View 1 3 LED Status Indicators The following graphic ...

Страница 6: ...1 LED Assignment LED Functionality LED Display LED 1 Digiplex Data TX Flashing green Data transmission Off No data transmission LED 2 Digiplex Data RX Flashing green Data reception Off No data reception LED 3 with front cover locked or un locked HD77 camera is powered up and functioning There are currently no PIR detections or VOD streaming Unit has no power Off Firmware upgrade in progress Flashi...

Страница 7: ...ection describes how to install the HD77 camera hardware The following diagram displays the EVOHD system including the HD77 camera Figure 2 1 EVOHD System Diagram 2 2 Installation Requirements The following hardware is required to install the HD77 camera Router Cables 2 2 1 Router The router must include sufficient ports to connect to All HD77 cameras in the system one port for each camera ...

Страница 8: ...ote The maximum Cat5e cable length is 50m Two separate cables One cable for the 4 wire Combus the other cable for an Ethernet connection Note The maximum cable length is 70m 2 3 Wiring This section includes Wiring the HD77 Camera with a CAT5e Cable Wiring the HD77 Camera with Dual Cables 2 3 1 Wiring the HD77 Camera with a CAT5e Cable Wire the HD77 camera with a single CAT5e or higher cable includ...

Страница 9: ... Table 2 Dual Cable Wiring Connectivity Table 1 Cat 5e Cable Wiring Connectivity Recommended Wiring Assignment Ethernet Connector Bus Label Wire Color Ethernet Wire Assignment Wire Color R Brown 1 Green Striped B Blue 2 Green G Blue striped 3 Orange Striped Y Brown striped 4 RX Orange 5 RX Orange striped 6 Orange TX Green 7 TX Green striped 8 Recommended Wiring Assignment Ethernet Connector Bus La...

Страница 10: ...t attached to the wall OR Attach directly to the wall 2 4 2 Mounting Requirements Fulfill the following requirements before mounting the HD77 on the wall Install the HD77 camera on the wall at a height between 2 1m to 2 7m 7ft to 9ft Ensure a minimum gap of 2cm 1 in between the HD77 camera and the ceiling to open close the cover Figure 2 4 Mounting Guidelines Install the device in a location where...

Страница 11: ... could result in detector malfunction 2 4 4 Mounting the HD77 Camera on a Swivel Bracket attached to the Wall The swivel bracket features include 90 horizontal sweep angle left to right 15 declination angle down The following diagram describes the swivel mount components and mounting instructions Figure 2 5 Mounting HD77 Camera with Swivel Brackets The following table describes the swivel bracket ...

Страница 12: ...ied screws Figure 2 6 Attaching the Wall Plate to the Wall Note Use wall anchors if required not supplied Distance the top of the wall plate no less than 3 8cm from the ceiling 3 Run the cable s through the bottom of the swivel hinge housing 3 swivel hinge 4 and adapter plate 5 4 Attach the swivel housing to the swivel hinge ensure that it clicks closed Figure 2 7 Attaching Swivel Hinge to Swivel ...

Страница 13: ...ugh the angle bracket and adaptor plate attaching them to the swivel hinge Figure 2 9 Angle Bracket 7 Remove the HD77 camera front cover a Unlock the HD77 at the bottom of the HD77 camera with a screwdriver b Pry the front cover apart from the back plate starting from the bottom Figure 2 10 HD77 Camera Lock Note Record the serial number found on the inner side of the front cover and location of th...

Страница 14: ... wiring instructions see Wiring on page 8 Figure 2 11 Wiring the HD77 Camera Terminal Board 10 Mount the HD77 camera back plate 7 on the adaptor plate with a screw through each knock out hole and through the anti tamper spacer Figure 2 12 HD77 Camera Back Plate 11 Attach the front cover to the back plate do not lock Terminal board Anti Tamper Spacer Knock out holes ...

Страница 15: ...justment screw Figure 2 13 Angle Adjustment Screw 15 Close the lock see Figure 2 10 on page 13 The installer diagnostic LEDs switch off 2 4 4 1 Adjusting the HD77 Camera Angle Adjust the HD77 camera angle to suit requirements To adjust the HD77 camera angle 1 Open the lock see Figure 2 10 on page 13 2 Loosen the angle bracket screw see Figure 2 13 on page 15 3 Adjust the HD77 camera angle as requi...

Страница 16: ...able s through the camera back plate 7 5 Wire the terminal board on the HD77 camera back plate Note For terminal board wiring instructions see Wiring on page 8 Figure 2 15 Wire the HD77 6 Close and lock the HD77 onto the camera back plate a Attach the HD77 camera to the back plate b Close the HD77 onto the back plate c Close the lock mechanism at the bottom of the HD77 camera see Figure 2 10 on pa...

Страница 17: ...gnostic LEDs off 7 Connect the Ethernet line to the router if not already connected Make sure the router is turned on 8 Power up the system Connecting the power lines from the 16V AC transformer to a power outlet The LED3 indicator flashes blue until the boot up process is complete boot up can take up to 3 minutes ...

Страница 18: ...Mounting the HD77 18 Mounting the HD77 Camera on a Wall or Corner ...

Страница 19: ...nd K656 Keypads see Configuring PIR Settings with the TM50 Touchpad on page 32 Configuring PIR Settings with Keypads on page 36 3 2 Configuration Requirements Fulfill the following requirements before configuring the HD77 settings Hardware Requirements on page 19 Downloading and Installing the Paradox BabyWare Application on page 20 Creating an Account in BabyWare on page 20 Updating Configuration...

Страница 20: ...playing available software downloads d Select Download The BabyWare Download window opens e Select Download BabyWare is downloaded to the PC 2 Install BabyWare Open BabyWare on the PC and follow the installation instructions 3 2 3 Creating an Account in BabyWare To create an account 1 Open BabyWare The Accounts window opens Figure 3 2 Accounts Window 2 Add a new account a Select the Add button see...

Страница 21: ...window Figure 3 3 Accounts Window The Settings window opens displaying the Connection tab settings b Select the IP Locator icon Figure 3 4 Settings Window The Locate IP Device on Network window opens displaying a list of all IP150 devices c Select the required IP150 device from the list and click Configure Figure 3 5 Locate IP Device on Network window ...

Страница 22: ... Netmask Gateway and DNS Address settings in the provided fields e In the HTTP Port pane Configure the HTTP HTTPS port and PC port settings in the provided fields Note HTTP Port pane configurations are optional if DHCP is selected f Select OK The Security Dialog Box opens Figure 3 7 Security Dialog Box g Enter the IP 150 module password in the Password field and click OK The IP 150 module settings...

Страница 23: ...guration Parameters Ensure that the HD77 configurations are up to date before configuring HD77 camera settings To update configuration parameters 1 Stand on the HD77 camera in the Security Module field and double click or right click The Security Module drop down menu opens 2 Select the Receive Programming field from the drop down menu The configurations are automatically updated if required Figur...

Страница 24: ...heir locations 1 Open BabyWare The Home window opens 2 In the Security Modules field Locate each device by its serial number and add a Label for example motion detector with camera and Location for example living room in the provided fields Note Serial numbers are acquired through the module scan and automatically inserted by BabyWare Figure 3 10 BabyWare Home Window IMPORTANT Assign all HD camera...

Страница 25: ...abyWare Programming window To access the Programming window 1 Open BabyWare The Accounts window opens 2 Select the required account and click Connect The HD77 camera is connected Figure 3 11 Accounts Window 3 Navigate to the HD77 camera Programing window a Double click on the required HD77 camera in the Security Modules pane of the Home window see Figure 3 10 on page 24 OR Right click on the HD77 ...

Страница 26: ...toring Station pane 1 Configure Central Monitoring Station parameters received from the Central Monitoring Station in the provided fields 2 Check the Reporting Enabled box to enable the HD77 to report events to IPRS7 software 3 3 4 Configuring HD77 Receiver Settings To configure Receiver parameters In the Receiver Parameters pane Configure Receiver parameters received from the Central Monitoring S...

Страница 27: ...ra s current IP address to the Site ID for PMH see Configuring a ParadoxMyHome PMH Account on page 41 Requirement The router must support UPnP Check with the router manufacturer whether UPnP is supported To configure Dynamic IP settings 1 Navigate to the Programing window see Configuring Server Settings on page 25 2 Scroll down to the TCP IP pane a Check the UPnP box in the UPnP field b Check the ...

Страница 28: ...quire the router IP address a Select the MS Windows Start button The Windows menu opens b Type cmd in the search programs and files field and click Enter The Command Prompt window opens c Type ipconfig in the Command Prompt window and select Enter The LAN IP address Subnet Mask and Default Gateway are displayed Figure 3 13 Command Prompt Window d Record the Ethernet adapter LAN Connection Wireless...

Страница 29: ...he following DHCP range enables configuring addresses 2 4 and 101 to 254 available all numbers in an IP address are between 1 and 254 Figure 3 14 DHCP Settings 4 Configure Port Forwarding a Navigate to the Port Forwarding section also known as Port Mapping or Port Redirection in the router configuration page a Add a service item b Set the Port value 50000 for example 50001 Note If a selected port ...

Страница 30: ...ings with Keypads on page 36 3 4 1 Overview Configure PIR display sensitivity and security level settings with BabyWare TM50 Touchpad or supported K641 series and K656 Keypads Requirement Ensure that HD77 camera configurations are up to date before configuring PIR settings with BabyWare see Updating Configuration Parameters on page 23 The following table displays PIR settings and details for BabyW...

Страница 31: ...larms caused by environmental circumstances Low sensitivity is useful for a room with large windows Configuring the PIR Sensitivity level as 4 configures high PIR sensitivity levels useful for a room with small windows due to the reduced risk of false alarms caused by environmental circumstances c Configure the PIR Security level settings 1 Select the arrow in the PIR Security level field The drop...

Страница 32: ...f PIR setting options Requirement Disconnect BabyWare before programming PIR settings with the TM50 Touchpad 3 4 3 1 Overview The following flow chart displays how to configure PIR settings with the TM50 Touchpad Figure 3 16 Configuring PIR Settings with the TM50 Touchscreen To configure PIR settings with the TM50 Touchpad 1 Select the Menu field The Menu window opens Figure 3 17 TM50 Main Window ...

Страница 33: ...amming field The Installer Code window opens Figure 3 19 Advanced Window 4 Key in the Installer Code in the provided field The Installer Programming window opens Note The default installer code is 000000 Figure 3 20 Installer Code 5 Select the System Programming field The Enter Section field of the Installer Programming window opens Figure 3 21 Installer Programming Window ...

Страница 34: ...ure PIR LED Display settings a Key in 001 The Module Section 001 window opens b To display the PIR LED LED light 3 when motion is detected Select Option 1 The Option 1 key is highlighted and the value 1 is displayed in the Module Data field OR To not display the PIR LED when motion is detected Do not select Option 1 The Option 1 key is not highlighted and no value that is is displayed in the Modul...

Страница 35: ...nsitivity level value between 000 004 Note The default PIR sensitivity level is 002 c Select Next The Module Section 003 window opens 10 Configure PIR Security Level settings a Key in 003 to open the Module Section 003 window if you have returned to the Module Section window OR Skip to step b below if the Module Section 003 window is displayed b Select required PIR security level value between 0 2...

Страница 36: ...ith Keypads 3 4 4 1 Keypad Programming Table Programming key ins include A F hexadecimal values The following tables describe the keypad programming values for the K641 and K656 keypad series Table 2 K641 K641 K641R and K641LX Keypad Decimal and Hexadecimal Values Key Value Action 0 to 9 0 to 9 hex and decimal STAY A hex only FORCE B hex only ARM C hex only DISARM D hex only BYP E hex only MEM F h...

Страница 37: ...n PIR motion is detected OR Do not enter a value The PIR LED Display indicator will not light up when PIR motion is detected Note The default PIR LED Display value is 1 On Do not configure Options 2 8 c Select Enter The 002 Module Data screen sensitivity levels opens 6 Configure PIR Sensitivity Level settings a Key in Section 002 b Select the required PIR sensitivity level value between 000 004 wi...

Страница 38: ...events to the CMS To register the HD77 camera with the IP Receiver 1 Select the Register tab from the top menu bar of the Programing window The Register drop down menu opens 2 Select Register to IP Receiver from the Register drop down menu Figure 3 26 Communication Drop Down Menu 3 Click OK The HD77 camera is registered with the IP receiver 4 Select Write to save settings 3 7 Verifying HD77 Camera...

Страница 39: ...ct the Video tab 5 Select the Play button 6 Test functionality Perform a walk around in front the HD77 camera view to verify that the HD77 camera records the test is programmed according to requirements and functioning Figure 3 27 Programming Window IMPORTANT Connect to an external 3G network in order to verify that port forwarding is functioning Do not perform the test when connected to the wirel...

Страница 40: ...Verifying HD77 Camera Functionality 40 Configuring PIR Settings with Keypads ...

Страница 41: ...on page 41 Registering the HD77 Camera with ParadoxMyHome on page 41 Deleting a HD77 Camera from ParadoxMyHome on page 43 4 1 Creating a ParadoxMyHome Account To open a ParadoxMyHome Account 1 Enter www ParadoxMyHome com in your browser address 2 Select Create Login and follow the directions 4 2 Registering the HD77 Camera with ParadoxMyHome Register the HD77 camera with ParadoxMyHome after creati...

Страница 42: ... Registration to paradoxmyhome com dialog box opens Figure 4 3 ParadoxMyHome Registration Dialog Box 6 Enter the required information in the provided fields Installer Name Provided when creating a PMH account Password Provided when creating a PMH account Site ID Enter a site name to associate with the HD77 camera Note Provide the end user with the Site ID to enable access to the HD77 camera throug...

Страница 43: ... steps 1 5 of Registering the HD77 Camera with ParadoxMyHome on page 41 2 Select Unregister from PMH ParadoxMyHome from the Register drop down menu see Figure 4 2 on page 42 3 Select OK The HD77 camera is deleted from the PMH site To delete a HD77 camera directly from the PMH site 1 Open the PMH site The Registered Devices tab of the PMH site is displayed 2 Scroll down to the required HD77 camera ...

Страница 44: ...Deleting a HD77 Camera from ParadoxMyHome 44 ...

Страница 45: ...menu The HD77 Programming window opens 4 Select the Update tab The Update window opens displaying the current firmware version installed on the HD77 camera and the available update version Figure 2 C Update Window 5 Click Update The firmware is updated and the HD77 camera re boots Note The update takes up to 10 minutes 6 Verify successful firmware update a After the HD77 camera re boots hover the ...

Страница 46: ...46 Figure 3 BabyWare Home Window ...

Страница 47: ...gs 1 Open BabyWare 2 Navigate to the Programming window see Configuring Server Settings on page 25 3 Select the Communication Settings tab The Communication Settings tab opens Figure 1 Programming Window 4 Check the Auto Detect box 5 Click the Refresh icon 6 Click OK 7 Verify HD77 camera functionality see Adjusting the HD77 Camera Angle on page 15 Note Verify streaming through an external network ...

Страница 48: ...work window opens Figure 3 Locate IP Device on Network Window b Locate the IP address that matches the Default Gateway c Confirm that the Port matches the port number assigned in the router port forwarding 6 Ensure that the router is correctly connected according to the router manufacturer instructions 7 Configure IP Static configurations for the HD77 camera a Un check the DHCP Enabled box in the ...

Страница 49: ...Administration window b Type the Default Gateway IP address from the PC command prompt window into the browser c Enter a user name and password provided by the ISP d Bind Reserve the Mac address to its IP address for each HD77 e Assign the port number from the Locate Devices window to forward the IP address port to the HD77 camera 10 Register the HD77 camera to ParadoxMyHome see Configuring a Para...

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Страница 51: ...a Recording Resolution 720p Video On Demand Recording Time 2 minutes each Number Of VOD Files that can be stored 12 files Alarm Motion Recording Time 10 seconds each Pre event Recording 3 seconds prior to PIR activation alarm Number of Alarm Motion Recording files that can be saved on the Micro SD Card 40 files PIR and Video linked files The file naming conventions link the PIR file with its corre...

Страница 52: ...ertifications on page 55 and the Paradox website for the latest product certifications http www paradox com terms Operating Temperature 10 C to 40 C 14 F to 104 F Table 1 HD77 Camera Specifications Specification Description ...

Страница 53: ...attern The following diagram displays the PIR detector beam pattern Figure 1 PIR Detector Beam Pattern Note EN 50131 testing has been performed for 100 0 2 4 6 8 10 12 14 Meters Feet 26 40 13 5 6 2 1m 6 8 2 4 13 6 6 Top view Side view ...

Страница 54: ...54 ...

Страница 55: ...uire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement FCC WARNING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful int...

Страница 56: ... by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for...

Страница 57: ... router Setting Up the Router for Port Forwarding To set up port forwarding 1 Connect the router according to manufacturer instructions 2 Access the router configurations a Refer to the router s manual for the exact procedure Usually access the router configurations by entering the router s IP address in the web browser address bar The router IP address may be indi cated in the router s instructio...

Страница 58: ...guration pane Note If DHCP is not enabled verify that the IP address range is large enough to accommodate all of HD77 cameras Four HD77 cameras require 4 IP addresses Figure 2 LAN General Setup Window c Record one address at the upper end of the DHCP range for each HD77 in your system 4 Set up port forwarding for the IP address a Select the Port Forwarding section also known as port mapping NAT ne...

Страница 59: ...quires separate IP address and matching external port Table 1 IP Addresses and Port for 4 HD77 Cameras HD77 Camera Name Location IP Address HTTP Port Living room Facing front door 10 0 0 132 50042 Den Facing sliding rear door 10 0 0 133 50053 Safe room Facing the safe 10 0 0 134 50063 2nd floor Looking down the staircase 10 0 0 135 50073 ...

Страница 60: ...uter user manual or search on line for instructions for your particular router Figure 5 Binding or Reserving a Port Router Window 2 Bind the HD77 Camera IP address a Right click the HD77 camera b Navigate to Communications Settings The HD77 Settings window opens Figure 6 HD77 Settings Window c Select IP Static radio button d Enter the IP address and port number identical to the IP address and port...

Страница 61: ...61 Figure 7 Locate Static IP Address on Network f Select the IP address with port for your static IP g Click Configure h Click OK i Repeat the process for each HD77 camera ...

Страница 62: ...5 Figure 12 Connect the Bracket Assembly to the Wall 15 Figure 13 Screw on HD77 Back Plate to Swivel 15 Figure 14 Screw Location to Adjust Camera Angle 16 Figure 15 Wire the HD77 16 Figure 16 Knockout Locations 17 Figure 17 Wire the HD77 18 Figure 18 BabyWare Account Window 19 Figure 19 IP150 Settings Window 20 Figure 20 Locate IP Device on Network 20 Figure 21 IP Device Configuration 21 Figure 22...

Страница 63: ...e 44 Installer Programming Screen 35 Figure 45 Module Serial Number Screen 36 Figure 46 Programming Section 36 Figure 47 Options Selection Screen 36 Figure 48 Select an HD77 to Register 38 Figure 49 Registration to PMH 38 Figure 50 Register Unregister to PMH 39 Figure 51 ParadoxMyHome Registration Page 39 Figure 52 Registration Successful 39 Figure 53 ParadoxMyHome Site 40 Figure 54 Poll PMH 41 Fi...

Страница 64: ...and Back Housing Together 48 Figure 65 Screw on Camera Back Plate to Swivel 48 Figure 66 Wire the Camera 49 Figure 67 Command Prompt ipconfig 51 Figure 68 DHCP Enable 52 Figure 69 Fill in the Port Forwarding Information 52 Figure 70 Port Forwarding 53 Figure 71 Binding or Reserving a Port 54 Figure 72 HD77 Settings 54 Figure 73 Locate Static IP Addresses 55 ...

Страница 65: ... the TM50 Touchpad 31 Configuring Static TCP IP Settings 27 Configuring TCP IP Parameters 26 Creating a ParadoxMyHome Account 39 Creating an Account in BabyWare 20 D Deleting a HD77 Camera from ParadoxMyHome 41 Downloading and Installing the Paradox BabyWare Application 20 H Hardware 19 HD77 Camera Key Features 5 K Keypad Programming Table 36 L Labeling HD77 Cameras and their Locations 24 M Mounti...

Страница 66: ...66 Setting Up the Router for Port Forwarding 55 T Trouble Shooting 45 U Updating Configuration Parameters 23 Upgrading Firmware 43 ...

Страница 67: ... the FAQs on the Paradox website Note the product name and serial number For support Please contact your local distributor or Contact Paradox Tel 1 450 491 7444 Monday to Friday from 8 00 a m to 5 00 p m EST Email support paradox com Additional information can be found on our website www paradox com HD77 Installation Guide EI 02 Printed in Canada ...

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