• Depending on the traffic of the network or the concen-
tration of access to the camera, there might be diffi-
culties displaying the camera picture. Click the reload
button of the browser to request the camera picture to
be refreshed.
52
–
• Depending on the version of your browser, there
might be difficulties refreshing the picture and operat-
ing the camera.
It is recommended to use Internet Explorer 6.0 SP2.
• Is the power of the camera on?
Check if the power of the camera is turned on.
• Is the viewer software installed on a PC?
Install the viewer software on a PC.
• Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
1. Select "Run…" from the start menu of Windows
®
.
2. Enter "dxdiag" in the displayed dialog box and
click the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
No image is displayed.
Cannot access from the
browser.
The image is not being
refreshed.
Installation
Guide
Installation
Guide
Installation
Guide
–
• Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?
<When the camera and the PC are connected in the
same subnet>
Are the IP addresses of the camera and the PC set in
a common subnet? Or is "Use Proxy Server" for the
settings of the browser checked?
When accessing the camera in the same subnet, it is
recommended to enter the address of the camera in
the "Don’t Use Proxy For These Addresses" box.
<When the camera and the PC are connected in the
different subnet>
Is the IP address of the default gateway set for the
camera correct?
–
Reference
pages
Cause/solution
Symptom