Frequently Asked
Questions
94
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care
Centre for assistance. For details
(p. 104)
Block noise, frozen or disappearing image occurs in digital mode / White spots or shadow
image (ghosting) occurs in Analogue mode / Some channels cannot be tuned
•
Check the position, direction and connection of the aerial.
•
Check [Signal Condition] (p. 48). If [Signal Quality] is displayed in red, the digital signal is weak.
•
Check your postcode area is able to receive the Freeview channels at www.freeview.co.uk
•
Digital signals may be relatively low to prevent interference with analogue signals for the period of
Digital Switchover. Check the schedule of Digital Switchover at www.digitaluk.co.uk
•
Weather conditions will affect signal reception (heavy rain, snow, etc.), in particular in poor
reception areas. Even during good weather, high pressure can cause poor reception of some
channels.
•
Due to the digital reception technologies involved, quality of the digital signals may be relatively low
in some cases, despite good reception of analogue channels.
•
Turn the TV off with the Mains power On / Off switch, and then on again.
•
If problem persists, consult your local dealer.
Neither image nor sound is produced
•
Is the TV in AV mode?
•
Check the correct input mode is selected.
•
Check the mains lead is plugged into the socket outlet.
•
Check the Picture Menu (p. 36, 37) and volume.
•
Check all required cables and connections are firmly in place.
Auto aspect
•
Auto aspect is designed to provide you with the best ratio to fill the screen.
(p. 88)
•
Press the ASPECT button if you would like to change the aspect ratio manually.
(p. 21)
Black and white picture
•
When connecting with SCART, ensure the output setting of the external equipment is not S-Video.
Input mode, i.e. EC/AV1 remains on the screen
•
Press the button to clear this message.
Press again to redisplay.
Q-Link function does not work
•
Confirm SCART cable and connection.
Also set [AV1 out] in the Setup Menu.
(p. 39)
[VIERA Link] function does not work and an error message appears
•
Confirm the connection.
(p. 77, 78)
•
Turn the connected equipment on and then switch the TV on.
(p. 80)
Recording does not start immediately
•
Check the settings of the recorder. For details, read the manual of the recorder.
Contrast is reduced
•
Contrast is lowered in the following conditions without any user operation for a few minutes :
• no signal in DVB or AV mode
• selection of a locked channel
• selection of an invalid channel
• selection of a radio channel
• displayed menu
• digital teletext (no video contents)
• thumbnail or still picture in Media Player
