16
Troubleshooting
Replacing sensor.
Lost Advanced Secu-
rity backup password.
Protector Suite QL re-
installation.
<Model with Windows XP>
Lost “My Safe” backup
password.
If you need to replace a non-functioning fingerprint
reader, follow this procedure:
Enrollment to the hard disk:
If enrollment to hard disk is used, “Protector Suite
QL” has not stored any data on the device and there-
fore has no problem to continue after you replaced
the sensor. However, in case you use the Power-on
security (Preboot Authentication), you may need to
use the “Enroll or Edit Fingerprints” wizard to up-
date the related data.
Enrollment to the device:
If the fingerprint have been enrolled to the device, a
new passport will be required. Follow the procedure
in the section “Starting Over” (
Î
page 18).
To change the “Advanced Security” backup pass-
word, go to the “Enroll or Edit Fingerprints” wizard
and swipe your finger and go through the Finger-
print enrollment. On the Advanced Security page you
can change the backup password.
During Protector Suite QL uninstallation, you can
select whether to delete the Protector Suite Data -
including passports.
If you want to reinstall the product, select button to
leave the Protector Suite QL data on the computer.
After the new installation, you will be able to use
your data again.
If the Protector Suite QL was uninstalled including
the passports, then in case of enrollment to device
the fingerprints will still be stored in the device and
the user can use them reenrollment.
“My Safe” backup password cannot be changed di-
rectly. It is necessary to create a new “My Safe”.
You have to:
A
Unlock “My Safe”.
B
Copy the data from “My Safe” to some other
folder.
C
Delete “My Safe” from “My Safe” settings.
D
Create a new “My Safe” and define the new “My
Safe” backup password.
