Message
Cause and Solution
Check main camera setting.
<Check camera>
Set camera operating
frequency to
n
Hz.
<Safe Mode>
If [#] is pressed, the system
enters safe mode after restart.
Note
•
The field frequency
setting of the unit (
50
or
60
) is represented
by
n
.
•
A video camera with a different field frequency to the unit has been
detected.
→
Use a video camera with the same field frequency as the unit.
Note
•
If you enter Safe Mode during a video conference call, the call will
be disconnected.
Check sub camera setting.
<Check camera>
Set the sub camera HDMI
output to 1080i.
<Safe Mode>
If [#] is pressed, the system
enters safe mode after restart.
•
A standard definition (640
´
480p, 720
´
480p) video camera signal has
been detected.
→
Change the video camera’s resolution to HD (1920
´
1080i).
Note
•
If you enter Safe Mode during a video conference call, the call will
be disconnected.
Check sub camera setting.
<Check camera>
Set sub camera operating
frequency to
n
Hz.
<Safe Mode>
If [#] is pressed, the system
enters safe mode after restart.
Note
•
The field frequency
setting of the unit (
50
or
60
) is represented
by
n
.
•
A video camera with a different field frequency to the unit has been
detected.
→
Use a video camera with the same field frequency as the unit.
Note
•
If you enter Safe Mode during a video conference call, the call will
be disconnected.
Call failed due to software
version mismatch.
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
Call FAILED. "Connection
Enhancement" feature must
be activated before
attempting to call to this site.
•
A connection is trying to be established with an MCU or non-Panasonic
video conference system even though the feature for connecting to
MCUs or non-Panasonic systems has not been activated.
→
By using an activation key card (KX-VCS101) to activate the feature for
connecting to MCUs and non-Panasonic systems (Page 101), you can
connect to devices other than Panasonic HD Visual Communication
Units. For details about activation keys or about the types of MCUs and
non-Panasonic video conference systems you can connect to, contact
your dealer.
User Manual
133
Additional Information