1.2.2.6 Overflow Feature
Description
When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination
or a busy tone may be sent to the callers by the following features:
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
2.
Busy on Busy
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:
a.
There is no space in the waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged in.
c.
An Overflow command is assigned to the Queuing Time Table.
d.
The Overflow time expires.
e.
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time mode
(day/lunch/break/night) (
®
2.2.4 Time Service). The destination can be assigned as follows, depending
on the above conditions.
•
For a) and b):
®
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow Queuing Busy—
Queuing Busy—Destination-Day, Lunch, Break, Night
®
[627] Destination When All Busy
•
For c), d), and e):
®
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer—
& Manual Queue Redirection—Destination-Day, Lunch, Break, Night
®
[625] Destination for Overflow Time Expiration
Destination
Availability
Wired Extension (PT/SLT/ISDN Extension/T1-OPX)
ü
PS
ü
Incoming Call Distribution Group
ü
PS Ring Group
ü
Floating Extension no. for SVM
ü
VM Group (DTMF/DPT)
ü
External Pager (TAFAS)
ü
DISA
ü
Analogue/ISDN Remote Maintenance
ü
Idle Line Access no. + Phone no.
ü
Trunk Group Access no. + Trunk Group no. + Phone no.
ü
Other PBX Extension (TIE with no PBX Code)
ü
Other PBX Extension (TIE with PBX Code)
ü
2.
Busy on Busy
Feature Guide
59
1.2.2 Incoming Call Distribution Group Features
Содержание KX-TDA100D
Страница 7: ...VPS Voice Processing System X XDP EXtra Device Port Feature Guide 7 List of Abbreviations ...
Страница 13: ...Section 1 Call Handling Features Feature Guide 13 ...
Страница 35: ...PT Programming Manual References 720 Doorphone Call Destination Feature Guide 35 1 1 2 Internal Call Features ...
Страница 89: ...User Manual References 1 2 1 Basic Calling Feature Guide 89 1 5 4 Trunk Call Features ...
Страница 121: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer Feature Guide 121 1 8 3 Call Monitor ...
Страница 154: ...Feature Guide References 1 20 2 Flexible Buttons 154 Feature Guide 1 11 6 Flash Recall Terminate ...
Страница 156: ...User Manual References 1 10 4 If a Host PBX is Connected 156 Feature Guide 1 11 7 External Feature Access EFA ...
Страница 168: ...User Manual References 1 4 2 Holding a Call 168 Feature Guide 1 13 1 Call Hold ...
Страница 367: ...Section 2 System Configuration and Administration Features Feature Guide 367 ...
Страница 409: ...Section 3 Appendix Feature Guide 409 ...
Страница 414: ...Item Capacity User Level Programmer Code 0 16 characters 414 Feature Guide 3 1 Capacity of System Resources ...
Страница 417: ...Index Feature Guide 417 ...
Страница 423: ...Feature Guide 423 Notes ...