10. Help
89
I cannot hear a dial tone.
L
The telephone line cord is connected to the
[
EXT
]
socket on the unit.
Connect to the
[
LINE
]
socket (page 18).
L
If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall socket directly. If the unit operates properly,
check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L
The mains lead or telephone line cord is not connected. Check the
connections (page 18).
L
If you connected the unit through a computer modem, connect the unit
directly to a telephone line socket.
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 22).
The other party complains
they only hear a fax tone and
cannot talk.
L
FAX ONLY mode is set (page 50). Tell the other party the number is only
used for faxes.
The
{
Redial
}
or
{
Pause
}
button does not function
properly.
L
If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
I cannot receive a fax
document on the computer.
L
Make sure the following features are set beforehand.
–
PC fax reception (feature #442 on page 64)
–
Computer setting for the PC fax reception (feature #443 on page 24)
Problem
Cause & Solution
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