117
Troubleshooting (Q&A)
Others
Connection and PC saving
Symptom
Check
Even when your digital camera and
PC are connected using the USB
connection cable, the PC does not
recognize the digital camera.
Is any memory card inserted into the digital camera?
Depending on the digital camera, it becomes necessary to set the digital camera to be
connected with the PC. For details, refer to the operating instructions for the digital camera.
Thumbnails are not displayed correctly
in the [Copy to PC] screen.
Motion pictures recorded with devices not compatible, or motion pictures created with other
software cannot be displayed as a thumbnail, or “?” is displayed in the thumbnail and they
cannot be played back.
Motion picture
Symptom
Check
Motion picture cannot be displayed.
Only motion pictures recorded using the digital camera that this software was supplied with can
be displayed.
Motion pictures that were edited with another device or software cannot be displayed even if
recorded by a digital camera that had this software supplied with it.
Panorama pictures saved in QuickTime
format cannot be played back.
Pictures cannot be played back if not associated with QuickTime Player.
Right click on the icon in Explorer and associate the picture with QuickTime Player. After doing
this, double clicking on the thumbnail will play it back.
It cannot access the drive with other
software such as Explorer.
The drive in use by this software cannot be accessed by other software. Close this software
before accessing with other software.
Cannot write to CD/DVD.
A CD/DVD drive that is compatible with the Windows standard writing wizard is necessary.
If the [Recording] tab is not displayed in [Properties] of your CD/DVD drive, the drive is not
compatible with the writing wizard and cannot be used.
Windows XP is compatible with CD writing only.
An error message is displayed when
destination drive is specified.
Close other software using the drive.
Error message may be displayed when exchanging the media. Select the drive again. If it is a
conflict with other recording software, uninstall that software.