116
Others
Troubleshooting (Q&A)
Display
Symptom
Check
Display is possible in thumbnail mode,
but not in the playback window.
The maximum supported size is exceeded.
Only thumbnail display is possible for pictures that have Exif data thumbnail pictures.
There are two files with the same name.
Two files associated with each other (associated files) have the same name except for the
extension.
If the association with the files is not established, it cannot be reproduced by the digital camera
in some cases.
Even after a motion picture that was
previously saved is deleted, a still
picture identical to the motion picture
remains.
When you record MOV motion pictures with a digital camera, both motion pictures (MOV file)
and still pictures (JPEG file) are recorded.
When motion pictures were copied with PHOTOfunSTUDIO 3.1 or an earlier version, a still
picture with the same name (associated file) was also copied. If you want to delete them both,
select both files and delete them.
Cannot display the picture that you
want.
If the display is narrowed by Face Recognition or categorization item, deselect the narrowing.
Also check whether the picture format for display is set to still pictures only or motion pictures
only.
The error thumbnail is displayed.
If the [Error] thumbnail remains even after selecting [View] → [Refresh] on the menu, the cause
could be one of the following:
●
The picture file does not exist
The file may have been moved or deleted by a different software program. Clicking on the
thumbnail with [Error] displayed will bring up a confirmation message to update the folder in
which the selected picture has been stored.
●
No registered folder exists
Check to see if the folder exists using Explorer or another file manager. If the designated
registry folder is on a removable device such as an external hard disk drive, check that the
device is properly connected and select [View] → [Refresh] on the menu.
