Appendix B
Frequently Asked Questions
246
Password problems
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
or send an e-mail to your
regional Technical Support office.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please provide the following information:
■
The name and version of the operating system you are using
■
The actual error message or state you are experiencing
■
The steps you take to reproduce the problem
■
The version of handheld software you are using and available memory
Problem
Solution
I forgot the password, and my
handheld is not locked.
■
First, use the password hint to try to remember the
password. If this doesn’t help or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation
before
you
delete the password, the HotSync process backs up all
entries, whether or not they are marked private. Then you
can follow these steps to restore your private entries:
a.
Use the Palm Desktop software and the cradle/cable or
infrared communication to synchronize your data.
b.
Tap Forgotten Password in Security to remove the
password and delete all private records.
c.
Perform a HotSync operation to synchronize your data
and restore the private records by transferring them
from your computer to your handheld.
I forgot the password, and my
handheld is locked.
■
First, use the password hint to try to remember the
password. If this doesn’t help or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See
for more information.
Содержание TM Zire Zire 71
Страница 1: ...Handbook for the Palm Zire 71 Handheld...
Страница 10: ...Contents x...
Страница 12: ...About This Book 2...
Страница 84: ...Chapter 4 Working with Applications 74...
Страница 94: ...Chapter 5 Using Address Book 84...
Страница 98: ...Chapter 6 Using Calculator 88...
Страница 102: ...Chapter 7 Using Card Info 92...
Страница 172: ...Chapter 14 Using World Clock 162...
Страница 242: ...Appendix A Maintaining Your Handheld 232...
Страница 258: ...Appendix B Frequently Asked Questions 248...