OC-PRO2500L Owner’s Manual: Rev 1.0 - 07/21 - Specifications subject to change without notice.
Approval No. GMA-507790-EA
3 YEAR PRODUCT WARRANTY
OzCharge Australia Pty. Ltd. of 166 Christmas Street, Fairfield, Victoria, 3078, Australia warrants to
the Customer that this product is substantially free from defects in materials and workmanship
under normal use for a period of Three Years from the Date of Purchase. Please ensure you keep a
copy of your purchase receipt on file as this will be required to validate your warranty.
Obtaining Warranty Service:
Within the warranty period, the Customer must contact the authorised supplier / retailer where
the product was purchased or alternatively you can contact the Oz Charge service centre through
one of the following methods:
Service help phone:
Within Australia (03) 9482 2203
Outside of Australia:
+61 3 9482 2203
Website:
www.ozcharge.com.au / www.ozcharge.co.nz
If the Authorised Supplier and / or Oz Charge service centre concludes that while under normal
use, a product failure or malfunction occurred during the warranty period and was caused by
a defect in material or workmanship (see Exclusions), the Customer will be asked to ship to the
nearest service point for repair or replacement, at our discretion. The product must be packaged
appropriately for safe shipment. To prove that the product is under warranty, the customer should
enclose a copy of their receipt for proof of purchase. It is recommended that returned products
be sent by registered mail as OzCharge Australia Pty. Ltd. (Oz Charge) accepts no responsibility /
liability for goods lost or damaged in transit.
Exclusions:
If upon receiving a product for repair and if testing and examining the product has disclosed that
the alleged defect or malfunction in the product does not exist or was caused by the Customer or
any third persons misuse, neglect, physical abuse, water damage, unauthorised attempts to open,
exposure to extremely high temperatures, tampered with or repaired by an unauthorised persons,
this will not be covered under this warranty. Also charges may apply to any product returned
which has no fault found or if the warranty has expired or been void.
This Warranty is also void if:
1. The warranty seal is broken or altered.
2. The warranty period has expired.
3. The product has been tampered with or repaired by an unauthorised person.
4. If used on a generator without using a surge protector.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure. For New Zealand customers, this warranty is in addition to statutory rights observed under
New Zealand legislation.
