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LED Measurement System User Manual
Ossila.com 23 Ossila Limited © 2022
11. Troubleshooting
Most of the issues that may arise will be detailed here. However, if you encounter any issues that
are not detailed here, then contact us by email at
info@ossila.com . We will respond as soon as
possible.
11.1 Installation and Setup
Problem Possible Cause Action
No power/display The power supply may not be
connected properly. Ensure the system is firmly plugged
into the power supply, and that the
plug is connected to both the
adaptor and a working power socket.
The power supply adaptor has a
fault. Contact Ossila for a replacement
power supply adaptor.
Software does not
start The wrong version of Windows is
installed on the computer. Install the software on a computer
with Windows Vista or newer.
The software has not installed
properly. Try reinstalling the software.
Cannot connect to
the system via USB The USB cable may not be
connected properly. Ensure the USB cable is firmly
plugged in at both ends.
The USB cable may not be
connected to a working USB port. Try connecting the unit to a different
USB port on the computer.
The USB cable is defective. Try using a different USB-B cable and
contact Ossila if necessary.
Cannot connect to
the system via
network The MAC address of the unit is
not registered with the internal
network. Register the system on the network
using the MAC address obtained via
a USB connection (see Source
Measure Unit manual).
The Ethernet cable may not be
connected properly. Ensure the Ethernet cable is firmly
plugged in at both ends.
The Ethernet cable is defective. Try using a different Ethernet cable.