One Stop Systems
4U Pro 10 Slot
67
1.
If you received a brand new DOA (Dead on Arrival) board, please contact OSS to RMA board and request for a replacement.
2.
If you have an out of warranty board, please contact OSS Sales team and buy a new replacement board.
•
Standard warranty is 1 year, unless you have an SLA or extended warranty coverage.
3.
If you purchased a second-hand / used board and it is broken, please contact OSS Sales team to buy a replacement.
•
Note: Purchasing a second-hand / used product is not covered under warranty.
17.5
My PCIe cards are not detected
Both Target and Host cards are linked, the LINK LED on both cards are illuminated and all the LED indicators on the cards are working.
However, the Operating System is not recognizing all of my PCIe cards that are installed on the backplane.
1.
Check the Dip switches on the backplane make sure they are set correctly, see photos below for the correct settings.
18
How to Get More Help
You can visit the Technical Support FAQ pages on the Internet at
https://www.onestopsystems.com/support
18.1
Contacting Technical Support
Our support department can be reached by phone at
1 (760) 745-9883
. Support is available Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting
Technical Support make sure to include the following information:
1. Exact and correct serial #
2. Service Ticket or Case # (if you already submitted an online request)
3. Computer Type & Model: Operating System
4. Make & Model of PCI/PCIe cards: Application
5. Problem description
Shipping or Transporting of Expansion Unit with PCI / PCIe cards
Any PCIe cards in
should be removed
(or not to be installed) prior to shipment to avoid or prevent possible damage. Note: Expansion board and PCIe / PCI cards
that arrive damaged in shipment will not be covered under warranty
.
18.2
Returning Merchandise
If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA) number. Put this number and your return address on
the shipping label when you return the item(s) for service. Please note that One Stop Systems WILL NOT accept COD packages, so be sure to return the product
freight and duties-paid. Ship the well-packaged product to the address below:
Attention:RMA # ________, One Stop Systems
2235 Enterprise Street, #110
Escondido, CA 92029
USA
It is not required, though highly recommended, that you keep the packaging from the original shipment of your product. However, if you return a product for
warranty repair/ replacement or take advantage of the 30-day money back guarantee, you will need to package the product in a manner similar to the manner in
which it was received from our plant. We cannot be responsible for any physical damage to the product or component pieces of the product (such as the host or
When submitting an online technical support request always provide a valid working e-mail address, phone number, shipping address and proper contact name.
Check your e-mail for an automated response containing the case # and updates.
You can also visit our web site at
https://www.onestopsystems.com/pages/support
for a quick response, use the Technical Support and RMA Request Form
available in the Support Section of the website. Simply complete the form with all required information. Please make sure that your problem description is
sufficiently detailed to help us understand your problem.
Содержание 4UP 10-SLOT GEN4
Страница 1: ...INSTALLATION GUIDE 4UP 10 SLOT GEN4 4UP 10 SLOT Gen4 www onestopsystems com ...
Страница 8: ...One Stop Systems 4U Pro 10 Slot 8 1 5 Dimensions ...
Страница 62: ...Figure A1 Figure A2 One Stop Systems 4U Pro 10 Slot 62 6 2 pin aux power cable and pin outs ...
Страница 69: ...One Stop Systems 4U Pro 10 Slot 69 ...
