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Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086 116
369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after referred to
as "Oricom".
Oricom products come with guarantees that cannot be excluded under the Australi-
an Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. Oricom warrants that the
product is free from defects in materials or workmanship during the Express War-
ranty Period. This Express Warranty does not extend to any product from which the
serial number has been removed or was purchased outside of Australia.
Nothing in this Express Warranty excludes, restricts or modifies any condition, war
-
ranty, guarantee, implied term, right or remedy pursuant to the Australian Consumer
Law and which may not be so excluded, restricted or modified. For such conditions,
terms, guarantees and warranties that cannot be excluded, restricted or modified,
Oricom limits the remedies available to extent permitted in the relevant legislation.
The Express Warranty Period will be 2 years (excluding battery cells and recharge-
able battery packs) from the date of purchase of the product evidenced by your
dated sales receipt. You are required to provide proof of purchase as a condition of
receiving Express Warranty services.
You are entitled to a replacement product or repair of the product at our discretion
according to the terms and conditions of this document if your product is found to
be faulty within the Express Warranty Period. This Express Warranty extends to the
original purchaser only and is not transferable.
Products distributed by Oricom are manufactured using new materials or new and
used materials equivalent to new in performance and reliability. Spare parts may
be new or equivalent to new. Spare parts are warranted to be free from defects in
material or workmanship for thirty (30) days or for the remainder of the Express War-
ranty Period of the Oricom branded product in which they are installed, whichever
is longer. During the Express Warranty Period, Oricom will where possible repair
and if not replace the faulty product or part thereof. All component parts removed
under this Express Warranty become the property of Oricom. In the unlikely event
that your Oricom product has a recurring failure, Oricom may always, subject to
the Competition and Consumer Act 2010, at its discretion, elect to provide you with
a replacement product of its choosing that is at least equivalent to your product in
performance.
No change to the conditions of this Express Warranty is valid unless it is made in
writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent permitted
by law will not be liable for any defect, loss, damage or injury arising out of or in
connection with a:
1. Failure by you to adhere to the warnings and follow the instructions set out in this
user guide for the proper installation and use of the product;
2. Wilful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited to power failure,
lightning or over voltage; or
4. Modification to the product or services carried out on the product by anyone other
than Oricom or Oricom’s authorised service provider.
How to make a claim under your Express
Warranty in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 02 4574 8888 or
• A Customer Support Team member will verify after troubleshooting with you if your
product qualifies under warranty. If so, they will give you a Product Return Author
-
isation number.
• We will then email or fax a Return Authorisation form and a Repair Notice (if nec
-
essary), together with instructions on how to return the goods for warranty service.
Please note that if a Customer Support Team member advises that your product
does not qualify for return, this warranty does not apply to your product. Products
that are authorised to be returned to Oricom in Australia must include all of the
following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in re-
turning any faulty product to us. You must arrange and pay any expenses incurred
(including postage, delivery, freight, transportation or insurance of the product) to
return the faulty product to us, however, we will arrange delivery of the repaired or
replaced faulty product to you.
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