OrCam User Guide
Version 7
Page
35
Troubleshooting
For any questions or concerns regarding the use of the OrCam device, please do
not hesitate to call our customer support team for assistance at
1.800.713.3741
in the US and Canada
or
0800.358.5323 in the United Kingdom
or email
.
Lighting and Other Considerations
Just as we need a certain level of lighting to enable us to read, the OrCam device is
sensitive to light too. It operates best in a brightly lit area. When using the OrCam
device, consider the following:
Avoid shining strong light into the camera. If facing a window or a lamp such that
the light is shining directly into the camera, the OrCam device may not be able to
focus properly on the text or product.
The device may announce a Low Light system message. This can be caused by the
camera adjusting to the current lighting conditions. It may take the camera up to
10 seconds to adjust. If this occurs, stay in the same position for 10 seconds and
try again. Try not to change your position for these 10 seconds because this may
disrupt the camera’s adjustment.
Sound Considerations
If you cannot hear the OrCam device properly, consider changing the position or
angle of the Head Unit so that the unit is closer to your face. In locations where
there is a lot of noise, you may want to consider using the included earbuds or an
external speaker. See the chapter on Personalization to choose which audio
outputs the device will use.
