Oracle X5-2L, Руководство по обслуживанию

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Getting Help
48 Oracle Server X5-2L Service Manual • May 2015
Figure Legend Description
3 Non-maskable interrupt
(NMI)
†
†
Oracle Service use only.
Getting Help
The following sections describe how to get additional help to resolve server-related problems.
■
“Contacting Support” on page 48
■
“Locating the Chassis Serial Number” on page 49
Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, use the following
table to collect information that you might need to communicate to support personnel.
System Configuration
Information Needed
Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number
for you and a secondary contact
Street address where the system is
located
Superuser password
Summary of the problem and
the work being done when the
problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration