Open Labs Miko LXD, Руководство по эксплуатации

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S e r v i c e D e s c r i p t i o n : O p e n
S e r v i c e D e s c r i p t i o n : O p e n
L a b s P l a t i n u m S e r v i c e s L e g a l
L a b s P l a t i n u m S e r v i c e s L e g a l
T e r m s
T e r m s
Terms and Conditions
This agreement (“agreement” or “service description”) is made between the customer (“you” or
“customer”) and Open Labs. By purchasing these Services (as defined herein) from Open Labs,
customer agrees to be bound by all terms and conditions set forth in this document. This Service is
available only to the original Owner/Buyer of the Open Labs product and services and cannot be
assigned or otherwise transferred.
Service Overview
Open Labs Platinum Services provide additional support and training features for your Open Labs
hardware product during the term of your Platinum Service Contract and are limited to the terms
and conditions set forth in this document. You must register your product to receive Platinum
Service.
Platinum Services are included with every Open Labs "GEN5 L-series" products for 1 Year from the
original purchase date of the product. Additional upgrades for Year 2 or Years 2 & 3 of Platinum
Services can be purchased by contacting Open Labs sales directly. To purchase Year 2 or Year 2 &
3 Platinum options, you must have either purchased Year 1 of Platinum Service or have Year 1
Platinum Service included with your Open Labs hardware product.
If you purchase the Platinum Service Year 2 upgrade option, it also includes a Year 2 limited
hardware warranty.
If you purchase the Platinum Service Year 2 & 3 upgrade option, it also includes a Year 2 & 3
limited hardware warranty.
Depending on the Platinum Service option you have or purchased with your hardware product,
below is a description of the Services Open Labs will provide as part of the Platinum Service:
1 Hour “Get to Know Your Open Labs System Training”
To assist you in getting up and running quickly, Open Labs will provide you with 1 hour of Get to
Know Your Open Labs System Training by one of our technical support specialists using phone,
web, and remote access. You will need to contact Open Labs technical support to schedule your
training session in advance. This one-time service is only available during year 1 of your Open Labs
hardware product. The remote access training requires that the customer have high-speed
internet connection with their Open Labs hardware product.
“How To & Usage Training” Sessions
Once you have your Open Labs hardware up and running, you can contact Open Labs technical
support and schedule remote customer training for your Open Labs system. Platinum Service “How
To & Usage Training” sessions are one-on-one remote training with an Open Labs specialist using
phone, web, and remote access that can be used anytime within the term of your Platinum
Service. The remote access training requires that you have high-speed internet connection with
your Open Labs hardware product. You can use your training sessions to ask questions on how to
use your Open Labs hardware and software as well as limited 3rd party software (listed below
under limited 3rd party software support) installed on your Open Labs hardware. Open Labs will
provide a limited number of “how to and usage training” sessions. The limited number of sessions
you are entitled to is dependent on the specific term length of the Platinum Service you purchased
and each session is limited to 1 hour in length. See the table directly below:
Open Labs MiKo LXD Production Station Manual
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