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TROUBLESHOOTING

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X700-3000_usermanual_engl_20170405.docx

7. Troubleshooting

The XANTO is designed for autonomous operation and automatically
reports and problems in the display.

7.1 Error codes

Error code

Event

01

Error starting the DC link

02

DC link voltage too high

03

DC link voltage too low

11

Error starting inverter

12

Inverter voltage too high

13

Inverter voltage too low

14

Short circuit in inverter output

27

Battery voltage too high

28

Battery voltage too low

2A

Short circuit on charger output

41

Temperature too high

43

Overload

45

Charger error

49

Input voltage too high

Table 9: Error codes

If the UPS system indicates one of the error codes listed above,
please contact ONLINE support (see Chap. 7.5).

7.2 Warnings

Event

Symbol

Code

Alarm

Battery capacity low

Warning sound every 2
seconds

Overload

Warning sound every sec-
ond

Input current too high

2 warning sounds every 10
seconds

Battery not connected

Warning sound every 2
seconds

«
...
39
40
41
42
43
...
»

Содержание XANTO 1000

Страница 1: ...rich Str 8 D 82031 Grünwald Phone 49 89 2423990 10 Fax 49 89 2423990 20 www online usv de ONLINE UPS Systems S r l Via Ferruccio Gilera 110 I 20862 Arcore MB Phone 39 039 2051444 Fax 39 039 2051435 www online ups it ONLINE USV Systeme AG c o POTESTA AG Hertistrasse 29 8304 Wallisellen Zürich Phone 49 89 242399010 Fax 49 89 242399020 www online usv ch ...

Страница 2: ...tuses 24 5 Communication and interfaces 28 5 1 RS 232 and USB interface 28 5 2 Slot for interface cards 29 5 3 Emergency Power Off EPO function 29 5 4 Surge voltage protection for data and telephone lines DSL telephone fax network 31 5 5 DataWatch software 31 6 Maintenance 34 6 1 Care and maintenance 34 6 2 Storage 34 6 3 When to change the batteries 34 6 4 Changing batteries in tower 35 6 5 Chang...

Страница 3: ...r versatile model as a tower 11 Figure 9 Removing the frontpanel 12 Figure 10 Turning the display 12 Figure 11 Connecting the battery 13 Figure 12 Mounting the frontpanel 13 Figure 13 Mounting the brackets 13 Figure 14 Fitting in a rack 13 Figure 15 Control panel and display 17 Figure 16 Display in normal mode 24 Figure 17 Battery mode display 25 Figure 18 Display in standby mode 26 Figure 19 Disp...

Страница 4: ... contents 9 Table 2 Descriptions of display 18 Table 3 Display 20 Table 4 Acoustic alarm 20 Table 5 Overview of operating status 21 Table 6 Configuration menu 24 Table 7 Pin assignment for RS 232 interface 28 Table 8 Interface cards 29 Table 9 Error codes 41 Table 10 Warnings 42 Table 11 Troubleshooting 44 Table 12 Overview of UPS systems and battery packs 46 Table 13 Dimensions and weight 47 Tabl...

Страница 5: ...system offer top class power supply protection for your delicate electronic systems They protect against the most common supply problems such as power out age voltage blips surge voltage and low voltage voltage drops inter ference switching and voltage peaks frequency deviations and har monic distortion XANTO reliably protects your systems from power supply problems and the functionality of the de...

Страница 6: ...apter or AS400 dry contact inter face card Emergency off function EPO Emergency Power Off 2 years warranty including battery and 24 hours free exchange in advance Figure 1 XANTO 700 1500 Figure 2 XANTO 2000 3000 Figure 3 XANTO 700R 3000R in the rack Figure 4 XANTO 700R 3000R as tower ...

Страница 7: ...e UPS system may only be installed in buildings with controlled tem perature and air humidity in which there are no conductive contaminants The ambient temperature must not exceed 40 C The UPS system must not be operated near water or in extremely high air humidity 90 Before transporting the UPS system make sure that it is dis connected from the power supply and switched off Batteries can pose a r...

Страница 8: ... lead to the formation of condensation inside and outside the casing Only install the UPS system if the inside and outside are completely dry risk of electric shock The UPS system is very heavy see Chap 8 Technical data Be careful when unpacking and transporting the UPS PLEASE NOTE Move and open the packaged UPS system carefully Leave the components in their packaging until they are installed To u...

Страница 9: ...ck 19 mounting bracket left and right 2 2 2 2 2 2 2 2 Feet for tower mounting sets 2 2 2 2 2 Extension for feet for tower fitting 2 2 2 USB interface cable 1 1 1 1 1 1 1 1 1 1 10A IEC extension cable 2 3 3 4 4 2 3 3 4 4 16A mainpower cable 1 1 1 1 Battery cable 1 1 1 1 1 1 Quick start guide 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 DataWatch software Manual Download from www online ups com Table 1 Package c...

Страница 10: ...cted To order to activate the battery remove the front panel To do this pull them to the front side of the UPS system Now connect the two red battery con nectors to one another Finally fit the front panel by reversing the sequence Figure 5 Removing the frontpanel Figure 6 Connecting the battery 5 You can also install this rack tower versatile model as a tower To do this connect the two components ...

Страница 11: ... on the last battery pack Keep the covers and the screws 2 Connect all plug connections between the battery packs and the UPS system This involves connecting the VDC Output output on a battery pack with the VDC Input on the upstream battery pack The battery pack connected directly to the UPS system is connected to the VDC Input on the UPS system A maximum of seven battery packs can be connected to...

Страница 12: ... with the rack kit 2 Adjust the display direction for horizontal rack installation To do this pull the frontpanel to the frontside of the UPS system Push the plastic clips apart and pull the display out of the holder Push it 90 degrees anticlockwise and insert it back into the front panel Figure 9 Removing the frontpanel Figure 10 Turning the display 3 For safety reasons the UPS system is delivere...

Страница 13: ... Push the UPS system into the rack 7 Secure the mounting bracket of the UPS system in the rack see Fehler Verweisquelle konnte nicht gefunden wer den Fehler Verweisquelle konnte nicht gefunden werden Figure 13 Mounting the brackets Figure 14 Fitting in a rack 8 Continue the getting started process see Chapter 3 6 Connecting additional battery packs 1 In order to install additional battery packs re...

Страница 14: ... the UPS system The power consumption of inductive loads or laser printers can be very high please take this into consideration when specifying your UPS system 1 If you install additional battery packs make sure they are properly connected see Chap 3 4 3 5 and the battery fuse on the back of the battery packs is switched on 2 Connect the load with the UPS system without switching them on Make sure...

Страница 15: ...ed periods of non use The batteries start to charge as soon as the UPS system is connected to the supply network and supplied with power ir respective of the operating mode Starting in battery mode 1 Hold the ON button on the UPS system down until you hear a beep 2 The UPS system is starting the display then shows the battery status see Chap 4 4 Operating statuses and supplies the load connected w...

Страница 16: ...56 X700 3000_usermanual_engl_20170405 docx 2 Disconnect the mains connection cable of the UPS system from the socket The display on the UPS system goes out after a short time and the UPS system switches off completely ...

Страница 17: ...utton Function ON Switch on In standby mode Press button for more than 2 seconds Alarm signal OFF In battery mode Press button for more than 2 seconds not valid if there are warnings or error mes sages Back to top In configuration mode In previous menu Self test In normal frequency converter or Eco mode Press button for more than 2 seconds OFF Switch off In normal mode Hold the button down for lon...

Страница 18: ...g uration mode Down In configuration mode Back to menu ON SELECT Manual bypass mode In normal mode Press both buttons for longer than 2 seconds to switch to bypass mode Depending on the in put voltage In order to exit bypass mode switch back to normal mode press both buttons at once until the permanent beeping stops Not avail able in frequency converter mode Exit In configuration mode Press both b...

Страница 19: ... the UPS system is overloaded Programmable output sockets Indicates actively programmed output sockets Battery display Indicates the current battery capacity Each segment represents 25 If all the segments are lit up the battery is 100 charged Battery empty Battery symbol underneath battery display Flashing indicates the battery capacity is al most empty Configuration Display of configuration menu ...

Страница 20: ...PS system is working in high efficiency mode CVCF Frequency con verters The UPS system is working in frequency con verter mode PFC Power factor cor rection The power factor correction of the UPS sys tem is active Table 3 Display Alarm Description Every 10 seconds UPS system in bypass mode Every 5 seconds UPS system in battery mode Every 2 seconds Battery voltage low Every second Overload Continuou...

Страница 21: ...IS Disable EAT Remaining autonomy time EE EEPROM Error ENA Enable EP EPO Emergency Power Off ESC Escape FU Bypass frequency not stable NC Battery not connected OC Battery overloaded OI Input voltage too high OK OK OL Overload ON On SB Standby SD Shudown SF Site Fault TP Temperature Table 5 Overview of operating status ...

Страница 22: ... want see Table 6 Configuration menu 5 Confirm setting Press OFF button 6 Exiting configuration menu go to menu 00 or press and buttons at the same time Setting Available options Standard Select output voltage 208 208V 220 220V 230 230V 240 240V 230V Frequency converter mode Switch frequency converter mode on or off ENA on bypass mode not possible DIS off DIS Output frequency If frequency converte...

Страница 23: ...ime Select from display AAT Remaining autonomy time RAT Time in battery mode Emergency power off function AO active open emergency power off is active with emergency power off con tact open AC active close emergency power off is active with emergency power off con tact closed AO External isolating transformer If the function is activated the switch from standby to UPS normal mode has a 90 degree p...

Страница 24: ...started after setting the time 999 Charging voltage Boost voltage 2 25 2 40 fine adjustment of boost load voltage from 2 25 to 2 4V cell 2 36V cell Charging voltage Float voltage 2 20 2 30 fine adjustment of float load voltage from 2 20 to 2 30V cell 2 28V cell Exit Exiting configuration menu Table 6 Configuration menu 4 4 Operating statuses The status of the UPS system is displayed on the control...

Страница 25: ...wer If the battery charge level is low in battery mode BL is shown on the display starts to flash and the alarm sounds every 2 seconds The remaining autonomy time is low Close all applications as the UPS is about to shut down automatically If the battery is exhausted the UPS system shuts itself down All dis plays and the alarm are switched off If the supply network is restored after the UPS system...

Страница 26: ...e time If the supply network is outside the tolerance there is a smooth transition to normal mode The battery is charged in high efficiency mode Figure 19 Display in high efficiency mode Bypass mode Bypass mode can be activated in normal mode by pressing the and buttons together for 2 seconds To switch back to normal mode press and buttons also together until the continuous alarm stops In the even...

Страница 27: ...ter mode In addition to regular UPS mode the UPS system can also operate as a frequency converter This involves providing the load with a constant output frequency of either 50 or 60Hz Bypass is not available in fre quency converter mode The battery is charged Figure 21 Display in frequency converter mode ...

Страница 28: ...SE NOTE The RS 232 and USB communication interfaces cannot be used at the same time The UPS system can then exchange data via the DataWatch software see Chap 5 5 The assignment of the cable connection pins for the RS 232 commu nications interface is shown in Figure 22 while the functions of the connection pins can be found in Table 7 Pin assignment for RS 232 interface Figure 22 RS 232 interface D...

Страница 29: ... individual use of relay contacts The following mes sages contact outputs are available Normal mode standby mode battery mode battery voltage low bypass mode collective error input for UPS shutdown Table 8 Interface cards PLEASE NOTE The interface cards installed in the slot can be used in parallel with the RS 232 or USB communication 5 3 Emergency Power Off EPO function The Emergency Power Off EP...

Страница 30: ...ency power off function must be active for at least 250ms for proper operation If the emergency power off function is activated the input volt age of the UPS system also needs to be interrupted The emergency power off function is only used to shut down the UPS voltage on an electronic basis PLEASE NOTE Leave the plug of the UPS system connected if you do not need the emergency power off function A...

Страница 31: ...Watch works in the background and is in constant communication with the XANTO via the RS 232 USB or network protocol The most famous of all functions Automatic data backup including the shutdown of running applications and the proper shutdown of the whole system by means of a freely configurable shutdown routine At the same time DataWatch has a comprehensive messaging system time controlled test r...

Страница 32: ...X Configure and enable disable the emergency power off function EPO X X Configure and enable disable the settings for oper ation with external isolation transformer X X Configure and enable disable the programmable outlet sockets X X Changing the settings for charging voltage boos float X X Manual restart of the UPS system X X Signalling battery failure X X Advanced display of the total battery ru...

Страница 33: ...r battery operation X X Enable disable all alarms X Reset UPS system to factory settings X Display alarm warning and error messages X X Chronological record display and export csv of warning alarm and error messages X Record display and export csv of voltage current frequency and temperature datalog chart X Customized event configuration X ...

Страница 34: ...The service life of a battery varies as a function of how often it is used intensity of use and ambient temperature Batteries which are used beyond their expected service life often have reduced autonomy times Replace the batteries in good time to ensure the system always runs at optimum performance 6 2 Storage If you intend to store the UPS system for an extended period charge the battery every t...

Страница 35: ...nnel to handle the batteries Batteries pose the risk of an electric shock or injury due to high short circuit current Take the following safety measures o remove watches jewellery and other metal items o only use tools with insulated handles o do not place tools or metal components on the batteries The batteries must only be replaced with the same number of batteries of the same type Batteries mus...

Страница 36: ...m before changing the batteries read Chapter 3 6 Getting started CAUTION Maintenance work must be carried out by a qualified techni cian who is familiar with batteries and the necessary safety measures Do not allow unauthorised personnel to handle the batteries Batteries pose the risk of an electric shock or injury due to high short circuit current Take the following safety measures o remove watch...

Страница 37: ...us injury The batteries of the UPS system are very heavy Be careful when handling heavy batteries The batteries are behind the front panel of the UPS system The inter nal batteries are packed together for ease of handling 1 Remove the front panel see Figure 24 To do this pull it to the frontside of the UPS system Figure 24 Removing the frontpanel 2 Disconnect the battery connector see Figure 25 PL...

Страница 38: ...ery cover 4 Carefully remove the battery insert using the handle 5 Replace the batteries in the battery insert 6 Reverse the removal procedure to reinsert the battery insert PLEASE NOTE Check that the replacement batteries have the same specifi cations as the old batteries Read chapter 6 7 Disposing of the old batteries or UPS system for information on proper disposal ...

Страница 39: ...s are faulty a warning is displayed automatically see Table 10 Warnings Press OK to acknowledge a suc cessful battery test and to switch the UPS system back into nor mal mode PLEASE NOTE The UPS system only starts a self test when the batteries are fully charged and the UPS system is in normal mode with no active warning messages 6 7 Disposing of the old batteries or UPS system Find out from a loc...

Страница 40: ...MAINTENANCE 40 56 X700 3000_usermanual_engl_20170405 docx CAUTION Do not open or damage the battery or batteries Battery acid can damage the eyes and skin and cause poisoning ...

Страница 41: ...e too low 14 Short circuit in inverter output 27 Battery voltage too high 28 Battery voltage too low 2A Short circuit on charger output 41 Temperature too high 43 Overload 45 Charger error 49 Input voltage too high Table 9 Error codes If the UPS system indicates one of the error codes listed above please contact ONLINE support see Chap 7 5 7 2 Warnings Event Symbol Code Alarm Battery capacity low ...

Страница 42: ...g sound every 2 seconds Table 10 Warnings 7 3 Troubleshooting Operating status Possible cause Measure The UPS system cannot be switched on although there are no alarms and the input voltage is nor mal The input cable is not correctly connected to the input socket Check that both connect ors are properly inserted in the sockets The input cable has been accidentally connected to the UPS output socke...

Страница 43: ...d then re start the UPS The and symbols and the error code 43 are shown in the display A permanent alarm sounds UPS system shutting down because of too fre quent or too extensive overload on the UPS out put Reduce the load on the UPS output sockets Then press the OFF but ton for 2 seconds and then start the UPS using the ON button The and symbols and the error code 49 are shown in the display A pe...

Страница 44: ...to rectify the situation If the status of the warning message changes the alarm is emitted again This has prior ity over the previous muting of the alarm PLEASE NOTE The alarm cannot be muted for alarm and error messages 7 5 Support ONLINE USV Systeme AG ONLINE is one of the leading manufac turers of uninterruptible power supplies UPS Since 1988 the Ger man company has focussed on the development ...

Страница 45: ...ne 49 89 242 39 90 18 Free 24 h advance exchange Interactive UPS configurator online or as app 2 years full warranty optional renewal Unbureaucratic 14 day money back guarantee Excellent product availability and wide network of distributors Further information www online usv de ...

Страница 46: ...ack X1000R 1000VA 1000W XANTO battery pack 1000R 1500R X1000RBP XANTO 1500R Rack X1500R 1500VA 1500W XANTO 2000R Rack X2000R 2000VA 2000W XANTO 2000R battery pack X2000RBP XANTO 3000R Rack X3000R 3000VA 3000W XANTO 3000R battery pack X3000RBP Table 12 Overview of UPS systems and battery packs 8 2 Dimensions and weight UPS system Dimensions W x H x D Weight Tower models XANTO 700 158 x 238 x 397 12...

Страница 47: ...700R IEC320 C14 10A 4x IEC320 C13 10A 8x IEC320 C13 10A XANTO 1000 XANTO 1000R IEC320 C14 10A 4x IEC320 C13 10A 8x IEC320 C13 10A XANTO 1500 XANTO 1500R IEC320 C14 10A 4x IEC320 C13 10A 8x IEC320 C13 10A XANTO 2000 XANTO 2000R IEC320 C20 16A 8x IEC320 C13 10A XANTO 3000 XANTO 3000R IEC320 C20 16A 8x IEC320 C13 10A 1x IEC320 C19 16A 6x IEC320 C13 10A 1x IEC320 C19 16A Table 14 Electrical connection...

Страница 48: ...mal mode 110 Alarm 110 130 Alarm Bypass Standby after 5 minutes 131 140 Alarm Bypass Standby after 30 seconds 140 Alarm Bypass Standby after 1 5s Battery mode 110 Alarm 110 130 Alarm Bypass Standby after 2 minutes 131 140 Alarm Bypass Standby after 10 seconds 140 Alarm Bypass Standby after 1 5 Power loss max 119W 170W 255W 340W 510W Batteries Autonomy times See Table 17 Battery type See Table 16 D...

Страница 49: ... time UPS system UPS internal battery Battery pack Tower models XANTO 700 24V 2x 12V 9Ah XANTO 1000 36V 3x 12V 9Ah 36V 2x 3x 12V 9Ah XANTO 1500 36V 3x 12V 9Ah 36V 2x 3x 12V 9Ah XANTO 2000 48V 4x 12V 9Ah 48V 2x 4x 12V 9Ah XANTO 3000 72V 4x 12V 9Ah 72V 2x 6x 12V 9Ah Rack models XANTO 700R 24V 2x 12V 9Ah XANTO 1000R 36V 3x 12V 9Ah 36V 2x 3x 12V 9Ah XANTO 1500R 36V 3x 12V 9Ah 36V 2x 3x 12V 9Ah XANTO 2...

Страница 50: ...109 314 139 378 170 443 201 Rack models XANTO 700R 24 10 XANTO 1000R 27 11 103 47 190 86 280 130 373 174 465 221 559 268 652 315 XANTO 1500R 15 6 61 28 114 52 171 79 229 107 269 135 349 165 409 196 XANTO 2000R 16 6 65 28 121 52 180 78 241 106 304 135 367 165 430 195 XANTO 3000R 17 6 67 29 125 53 186 81 249 109 314 139 378 170 443 201 Table 17 Autonomy times in minutes at 50 100 load pf 0 7 8 6 Rea...

Страница 51: ...TECHNICAL DATA 51 56 X700 3000_usermanual_engl_20170405 docx Figure 28 Rear view of XANTO 1000 1500 Figure 29 Rear view of XANTO 2000 ...

Страница 52: ...TECHNICAL DATA 52 56 X700 3000_usermanual_engl_20170405 docx Figure 30 Rear view of XANTO 3000 Figure 31 Rear view of XANTO 700R ...

Страница 53: ...TECHNICAL DATA 53 56 X700 3000_usermanual_engl_20170405 docx Figure 32 Rear view of XANTO 1000R 1500R Figure 33 Rear view of XANTO 2000R ...

Страница 54: ...TECHNICAL DATA 54 56 X700 3000_usermanual_engl_20170405 docx Figure 34 Rear view of XANTO 3000R ...

Страница 55: ...TECHNICAL DATA 55 56 X700 3000_usermanual_engl_20170405 docx 8 7 CE confirmation ...

Страница 56: ...Apart from the above exceptions ONLINE accepts no explicit or tacit warranty including a guarantee of conventional quality or suitability for a specific purpose In some jurisdictions the restriction or exclusion of tacit guarantees is prohibited which means that the restrictions or ex clusions above may not apply to the purchaser Irrespective of the above exclusions ONLINE shall under no circum st...

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