One Stop Systems EB16-SX8, Руководство пользователя

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ExpressBox 16 Smart | 73
7 Troubleshooting
7.1 Locate the Problem
If you are having trouble with the OSS Expansion chassis, first verify that all cards and cables are seated properly. Be sure you followed the
instructions in earlier sections of this manual. Always remember to power
On and Off correctly when rechecking your installation. If you are still
having problems, try these troubleshooting steps:
The OSS expansion chassis is correctly displayed as a “PCI standard PCI-to-PCI bridge” in Windows Device Manager and as a “pci-bridge” in the
MAC Apple System Profiler and in Linux. When connected and functioning correctly, the expansion chassis will be displayed as follows:
7.1.1 Windows
7.1.2 MacOS
If this is not what you see when you verify your installation, the following troubleshooting steps may help you locate and resolve your
installation issues without having to call Technical Support.
7.2 Computer Hangs During Start Up
If your computer “hangs” while being turned on and you cannot even start, follow the following steps to try to fix this problem:
1. Shut off the computer and then the expansion chassis and verify that all cards and cables are connected and seated correctly.
2. If it still hangs and you have added one or more hard drives in addition to several cards, ensure that you have not exceeded the
power capabilities of the expansion chassis power supply. You can verify the capacity of your power supply by checking the label on
the power supply. If you are not certain about the power consumption of your peripherals, it is best to remove them one by one
(starting with those you suspect of being most “power hungry”) until the system powers up.
3. If you have removed all 3
rd
Party cards from the OSS Expansion chassis and it still hangs, try the following:
a. Remove the OSS host interface card from the computer and try booting up without the expansion chassis attached.
i. If it boots up OK without the expansion chassis attached, call OSS Technical Support.
ii. If it still hangs, the problem is in the computer and not with the expansion chassis or the 3rd Party cards.
b. If it boots up OK without any 3rd Party cards installed, try adding only one card and see if it boots up.
i. If it boots up OK with one card in it, shut it down and swap cards. Repeat this until all cards have been tested.
If they all test OK, then add them back one at a time until you find the combination that doesn’t work. If you
find a bad card, call Technical Support. If you do not – congratulations, you fixed it!
ii. If it still hangs up, try a different card – this one is probably bad (or has driver problems). If the second cards
works, troubleshoot the first card. If the second card also fails, call Technical Support.