CHAPTER 9 |
39
5-YEAR WARRANTY
In order to invoke this Warranty, the Product must be registered via Telos’ website (found at:
http://telosalliance.com/legal/warranty
) at time of receipt by end-user and notice of a warran-
ty claim must be received by Telos within the above stated warranty period and warranty cov-
erage must be authorized by Telos. Contact may be made via email:
or via telephone: (+1) 216-241-7225. If Telos authorizes the performance of warranty service,
the defective Product must be delivered to: Telos, 1241 Superior Avenue East, Cleveland, Ohio
44114 or other company repair center as may be specified by Telos at the time of claim.
Shipping Costs and Warranty Service:
If the date the customer’s notice of warranty claim is received by Telos (such date the “
Warranty
Claim Notice Date
”) is within the first 90 days following the Receipt Date, Telos will pay the
costs of shipping such warranted Product to and from the end user’s location, and the cost of
repair or replacement of such warranted Product.
If the Warranty Claim Notice Date occurs after the first 90 days following the Receipt Date and
before the end of the second (2nd) year, the customer will pay the freight to return the war-
ranted Product to Telos. Telos will then, at its sole discretion, repair or replace the warranted
Product and return it to the end user at Telos’ expense.
If the Warranty Claim Notice Date occurs between the end of the second (2nd) year following
the Receipt Date and the completion of the fifth (5th) year, the customer will pay the costs of
shipping such warranted Product to and from the end user’s location. Telos will then, in its sole
discretion, repair or replace the warranted Product at Telos’ expense. Telos also reserves the
right, if it is not economically justifiable to repair the warranted Product, to offer a replacement
product of comparable performance and condition direct to the customer at a discounted price,
accepting the failed warranted Product as a trade-in.
The end user will in all cases be responsible for all duties and taxes associated with the shipment,
return and servicing of the warranted Product.
No distributor, dealer, or reseller of Telos products is authorized under any circumstances
to extend, expand or otherwise modify in any way the warranty provided by Telos, and any
attempt to do so is null and void and shall not be effective as against Telos or its Affiliates.
Out of warranty units returned to the factory for repair may be subject to a $500 evaluation fee,
which fee must be prepaid prior to shipping the unit to Telos. If no repairs are required, the $500
fee will be retained by Telos as an evaluation charge. If repairs are required, the $500 fee will be
applied to the total cost of the repair.
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