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13
Troubleshooting
We have collected in the table below some frequently asked questions, please contact Okolab if you need
support.
Symptom
Probable cause
Remedy
Acoustic alarm sounds
The current temperature values are
far temperature set-points
Check the cable connections and if the
problem is still present contact Okolab
Humidifier is not showing bubbles
Not properly inserted tubes
Strongly push the tube into the Humidifier
Data download does not start
USB pendrive is not correctly
formatted
Make sure that USB pendrive is FAT32
formatted
USB pendrive is damaged
Format your USB pendrive using FAT32 file
system
Calibration/alarm events are not logged
Internal memory is full (a warning
icon in homepage is present)
Erase the full memory. If you need this
information, download it before erasing the
data
The device does not log the data on the internal
memory but only on the USB pendrive
Internal memory is full (a warning
icon in homepage is present)
Erase the full memory. If you need this
information, download it before erasing the
data
The screen does not respond properly or not at
all
The display is not calibrated
Press and hold the power button for more
than 10 seconds and the touch calibration
will start
Table 8. Troubleshooting