OPERATION | Maintenance and care
BIA-EUROPA Mini IWP-EN12 | www.ochsner.com 23
5. Maintenance and care
We recommend having your heat pump inspected annu-
ally and, if necessary, serviced by OCHSNER Customer
Service.
Material damage
Maintenance work on electrical components of the
heat pump may only be carried out by qualified
contractors.
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If it is necessary to clean the casing sections of the
appliance, use only a damp cloth (with water or a
weak soapy solution). Do not use any abrasive or ag-
gressive cleaning materials.
»
If the casing sections are heavily soiled, use methyl
alcohol.
6. Problem solving
Any occurring faults are shown on the touchscreen. (See
If a fault occurs, contact your system installer. The system
installer knows your hydraulic system and how it operates.
The causes of faults can often be found in the settings or
in the hydraulics.
Before contacting the installer, make a note of the seri-
al number and the heat pump model. The serial number
and heat pump model of your appliance are shown on the
name plate. The name plates are attached to the upper
right-hand casing section of the heat pump on the rear of
the appliance.
