Tricks and tips
Problem
Possible causes
Necessary action
Induction hob
cannot be switched
on.
No electric power
Ensure induction hob is connected
to the power and it is switched on.
Check whether there is a power
cut in your building
or region. If
the problem persists after
checking, call a qualified
technician.
The touch setting
controls do not
respond.
Setting controls are locked.
Unlock setting controls. See the
section “Using your induction
cooking hob” for instructions.
Touch setting
controls are difficult
to use.
There may be a thin film of
water on the setting controls, or
you might have used the tip of
your finger when touching
them.
Ensure surface of the touch setting
controls is dry and use the seat of
the finger to touch them.
Glass is scratched.
Cooking pan has rough edges.
Use cooking pans with flat,
smooth bases. See “How to
select the right cooking utensil”.
Certain pots make
crackling or clicking
noises.
This may be caused by the
structure of your cooking
utensils (layers of various
metals vibrate differently).
This is normal for cooking utensils
and does not indicate a fault.
Induction hob makes
a faint humming
noise when used at
high temperature.
This is caused by induction
cooking technology.
This is normal, but the noise
should lessen or disappear
completely when you reduce the
heat setting.
Fan noise coming
from induction hob.
A cooling fan is integrated in
your induction hob to prevent
overheating. It may continue to
rotate, even after switching off
the induction hob.
This is normal and requires no
action. Do not unplug induction
cooking hob from the mains while
fan is rotating.
Pots do not heat and
screen display.
Induction hob may not detect
the pot, because it is not suited
to induction cooking.
Induction hob may not detect
the pot, because it is too small
for the cooking zone or not
properly centred.
Centre the pan and ensure its
base corresponds to the size of
the cooking zone.
EN -
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