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APPENDIX A: TROUBLESHOOTING

 

Q

9.  Why can’t I remotely log into the DVR client? 

 

A

Please verify that the network connection settings are good and the RJ-45 port cable is securely connected. Also, be certain 

that your username and password are entered correctly. 

 

Q

10.  Why can’t I find any records during playback? 

 

A

Please check the data and power cable connections to the HDD are OK and that the system time is set properly. If it still doesn’t 

work, run internal diagnostics on the HDD to be sure it is functioning OK. 

 

Q

11.  Why can’t the DVR control a PTZ camera? 

 

A

Please check if: 
a.  Protocol of PTZ decoder does not match that of DVR. 
b.  Address of PTZ decoder does not match that of DVR. 
c.  PTZ settings in the DVR are not correct. 
d.  Connection and installation of PTZ decoder are not correct. 
e.  PTZ interface is malfunctioning. 
f.  If many decoders are connected to an RS485 network, the farthest end of the AB line should be terminated at the PTZ 

decoder with a 120 Ω resistor to suppress reflections and match impedance. Otherwise, PTZ control may be unstable. 

 

Q

12. Why doesn’t dynamic detection work? 

 

A

Please check if the motion detection time and motion detection regional settings are correct. Verify that the sensitivity is not 

set too low. 

 

Q

13. Why doesn’t alarm work? 

 

A

Please check if the alarm setting, alarm connection and alarm input signals are correct. 

 

Q

14. Why does buzzer keep sounding? 

 

A

Please check the alarm setting. Check to see if the motion detection buzzer is enabled and motion is detected all the time. 

Verify that the I/O alarm is set as Always Off. Refer to the corresponding HDD alarm settings. 

 

Q

15. Why can’t I stop recording by pressing the “STOP” button or click “Stop Recording” in 

context menu? 

 

A

Pressing Stop or Stop Recording only stops manual record. If you want to stop Scheduled recording at certain times, change the 

setting to No Record. To stop Startup recording, change record mode to scheduled recording or manual recording. Then you 
may stop recording by the prescribed methods. Another way of stopping recording is to set the channel to OFF status in record 
setting. 

Содержание R16

Страница 1: ...irmware V8 1 0 User Manual Products R4 R8 R16 DigitalVideo Recorders PLEASE READ THIS MANUAL BEFORE USING YOUR SYSTEM and always follow the instructions for safety and proper use Save this manual for future reference RS_R4 8 16_V8 1 0_RM 190227 ...

Страница 2: ...nt makes no representations concerning the legality of certain product applications such as the making transmission or recording of video and or audio signals of others without their knowledge and or consent We encourage you to check and comply with all applicable local state and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies Micro...

Страница 3: ...16 3 2 Live screen controls 17 3 2 1 Channel Live screen 17 3 2 2 Channel PTZ screen 18 3 2 3 PTZ control panel 19 3 2 4 Motion 21 3 2 5 PIR 23 SECTION 4 Record 26 4 1 Encode 26 4 2 Record 27 4 2 1 Record Schedule 28 4 3 Capture 29 4 3 1 Capture Schedule 29 SECTION 5 Alarm Configuration 31 5 1 Motion alarm handling 31 5 2 PIR 32 5 3 PTZ Linkage alarm menu 33 5 4 EXCEPTION 34 SECTION 6 Network Conf...

Страница 4: ...g 59 8 3 2 Load Default 60 8 3 3 Upgrade 60 8 3 4 Parameter Management 61 8 3 5 Auto Reboot 62 8 4 Information 62 8 4 1 Channel Information 63 8 4 2 Record Info 64 8 4 3 Network Status 64 SECTION 9 Search Playback Backup andTags 65 9 1 Using Search Features 65 9 1 1 Video Clip Backup 66 9 1 2 Search Playback and backup video 69 9 1 3 Event Search Playback and backup video 71 9 1 4 Event Playback C...

Страница 5: ... App for Remote Access 89 11 1 Getting Started 89 11 2 Help screens 91 11 2 1 Overview 91 11 2 2 Live View 92 11 2 3 Remote Playback 92 11 2 4 Record Local Playback 93 11 2 5 Image Manager 93 11 2 6 Remote Setting 94 11 2 7 Alarm 94 11 2 8 Device Manager 95 SECTION 12 UsingVideo Player Software 96 12 1 Installation onWindows 96 12 2 Play video file 98 12 2 1 Capture image 99 12 2 2 Save clip 99 AP...

Страница 6: ...vi www Observint com NOTES ...

Страница 7: ... are provided and the auto switch interval is configurable Custom window division live display layout configuration Configurable main stream and sub stream for the live display Quick setting menu is provided for live display Motion detection video tampering video exception alert and video loss alert functions Privacy mask Multiple PTZ protocols supported PTZ preset patrol and pattern Zooming in by...

Страница 8: ...les Management Export video data by USB device Export video clips during playback Lock unlock alarm information to prevent allow erasure Alarm and Exception Alarm for video loss motion detection HDD error and HDD full etc Alarm triggers full screen monitoring audio alarm and sending e mail Other Local Functions Operable by front panel mouse remote control or control keyboard Multi level user manag...

Страница 9: ... back panel USB connector of the DVR 2 When the recorder is powered on the mouse will be automatically detected If the mouse is not detected the mouse may not be compatible with the DVR Please refer to the recommended device list from your provider Using the mouse 1 Left Button Click to select menu options During live viewing in split screen view double click on a channel to view it in full screen...

Страница 10: ... Volume decrease 11 Press to rewind during video playback 12 Press to fast forward during video playback 13 Press to play recorded video or enter the recording search menu 14 Press to start manual recording 15 Press to stop manual recording or stop the video playback 16 Press to pause the video playback or enter frame playback mode Using the Virtual Keyboard When you click in an editable data entr...

Страница 11: ...splash screen normally appears within 3 minutes If it is the first time powering on the recorder an activation screen will open You must use this menu to setup an admin password for the system and an Unlock Pattern if preferred for quickly accessing the configuration menus if the recorder 1 In the screen shown above enter your admin password in the New Admin Password and Confirm Password fields se...

Страница 12: ...ble Click Apply to continue 3 Click the Draw button to open the Set Unlock Pattern window 4 In the Set Unlock Pattern window drag the mouse cursor across a pattern of circles then release the mouse 5 Repeat the pattern you entered and then click Apply to save the configuration The configuration Wizard initial screen will open SECTION 2 INITIAL SETUP ...

Страница 13: ...etupmenus Refertothefirmwareusermanual tobeprovided foryourrecorderformoreinformation 1 WhentheinitialWizardwindowappears clickStart Wizardtocontinue 2 ThenextWizardscreenisusedtoconfigurethenetworksettingsoftherecorder Initially therecorderacquiresnetworkusing DHCP DynamicHostConfigurationProtocol whichusuallyexistssomewhereonyourLAN DHCPprovidesnetworksettings thatarecompatiblewithotherdeviceson...

Страница 14: ...Mask Subnet mask is a network parameter which defines a range of IP addresses that can be used in a network If IP address is like a street where you live then subnet mask is like a neighborhood The subnet address also consists of four groups of numbers separated by periods For example 255 255 000 000 Gateway This address allows the DVR to access the Internet The format of the Gateway address is th...

Страница 15: ...vanced protocol that allows the DVR to connect to the network more directly via DSL modem Check the Enable PPPOE box and then enter the User name and Password of the PPPoE c Click Next to continue 3 Use the Date Time menu to set the Date Time Date Format Time Format Time Zone NTP and DST daylight savings time a When changing parameters in the Date and Time tab consider the following Date Click on ...

Страница 16: ...g time in weeks or in days Start Time End Time Set the start time and end time for daylight saving 4 Click Next to continue 5 In the Disk menu you can configure how your disk HDD will be used The Overwrite Auto feature enables you to always keep a previous optional number of days of data written to the HDD when the disk becomes full and Format initializes the HDD for use in the recorder and erases...

Страница 17: ...ormat an HDD i Check the select box for the HDD you want to Format from the list above ii Click the Format button Allow the format operation to complete before continuing 6 Click Next to continue Use the Resolution menu to select an output resolution that matches your monitor The DVR automatically adjusts the output resolution during start up to match the highest resolution of your monitor SECTION...

Страница 18: ...Apply 8 Click Next to continue The Mobile screen shows the P2P settings provided with your recorder and a QR code you can scan to easily connect the DVR to the mobile app HDVision available free for Android and iOS 9 Click Next to continue The Summary screen shows the settings selected the Wizard SECTION 2 INITIAL SETUP ...

Страница 19: ... Summary screen you can Check the select box to Don t show this window next time Click Previous to return to the Wizard screens and change your selections Click Finish to close the Wizard 11 Click Finish to close the Wizard SECTION 2 INITIAL SETUP ...

Страница 20: ...reaming from your cameras The display can show one video frame or split into up to 16 video frames The display also includes Status icons in each frame that indicate is recording or detected motion and I O alarm or an HDD problem Task Menu Bar Start Menu Quick Setting Toolbar Camera Title System Date Time Status Icons The Live screen includes several useful features Camera Title A This indicates t...

Страница 21: ... switch user or enable multi user Click for search and playback Click to Setup the system enter menu mode Click to Lock Unlock the screen Click to Shutdown Reboot and Log out of the system NOTE Iftherecorderisnotinmenuoperationforone 1 minute thescreenwilllocktopreventunauthorizedOSDoperations Unlock and Lock Screen If the DVR is not in menu operation 1 minute the screen will be locked to protect ...

Страница 22: ...pears press and hold the left mouse button then drag across the area you want expand Task Menu Bar To open the Task Menu Bar click the right mouse button anywhere in the Live screen Screen layout options n x n Open Start menu Information available Layout options Network disconnected Manual Record or Alarm start stop View channel sequence Quick playback Adjust volume Quick playback Click to playbac...

Страница 23: ...n you want to see or change Using these menus may require authentication 3 2 Live screen controls 3 2 1 Channel Live screen To configure the Live screen open the Start menu and select Setup You may have to authenticate your credentials to open the menu The following Setup menu will appear over the Live screen To configure the Live screen channels click the Channel tile See above SECTION 3 CHANNEL ...

Страница 24: ...amera type Auto AHD TVI CVI for analog camera EQ Level Choose an AHD EQ Enhanced Quality level depends on your camera video cable Convert Check the box If you want to hide the live image of this channel Show Name Check to show the camera name in live screen Show Time Check to show the system time in live screen Adjust the HUE BRIGHTness CONTRAST and SATURATION for the best image quality Default Cl...

Страница 25: ...of the package and the beginning of the next information package The available parameters for DataBit are 8 7 6 5 Options for the StopBit are 1 or 2 Parity For error check See the documentation of your PTZ camera to configure this setting Cruise Enable to use the Cruise mode In order to use the Cruise mode you need to set a number of preset points Address Set the command address of the PTZ system ...

Страница 26: ...ce target and control the ZOOM FOCUS and IRIS The SPEED slider controls how fast the camera moves PRESET Use the Preset submenu to create PRESET configurations Using PRESET configurations you can quickly move your PTZ camera to a preset field of view SECTION 3 CHANNEL LIVE DISPLAY ...

Страница 27: ...n the Sensitivity drop down list to select the sensitivity of detection Level 1 provides the lowest sensitivity and level 8 provides the highest sensitivity Selecting the sensitivity correctly may require testing 3 Click the icon in the Setup column In the screen that opens FOV not shown in the screen below you can select the areas of the camera field of view were you want to sense for motion Red ...

Страница 28: ...screen where it is not being sensed drag a rectangle with the mouse across the area starting on a segment that is not highlighted where motion detection is disabled 4 Right click on the Setup screen to return to the Motion menu 5 Click the Alarm button to open the Motion Alarm menu Use this menu to configure how the recorder will react to a motion detection event The Motion Alarm menu is shown bel...

Страница 29: ...he motion is detected Send Email You can let the DVR to send you an auto email when the motion is detected You must configure your email settings to use this feature See 6 3 Email setup on page 39 Full Screen If this function is enabled and a motion is detected in a channel you will see that channel in full screen FTP Upload To upload alarm images to FTP server when motion is detected To enable FT...

Страница 30: ... the region in the field of view where PIR will be sensed c Right click on the Setup menu to return to the PIR menu and then click Apply to retain your settings 4 Click the Alarm button at the bottom of the screen to open the PIR Alarm menu PIR ALARM feature 5 Configure the PIR alarm options for the camera you are configuring SECTION 3 CHANNEL LIVE DISPLAY ...

Страница 31: ...You can let the DVR to send you an auto email when a PIR event is detected You must configure your email settings to use this feature See 6 3 Email setup on page 39 Full Screen Check the select box to expand the live display of the channel to expand to full screen when a PIR event is detected FTP Picture Video Uploads Check the select box es upload alarm images and or videos to an FTP server when ...

Страница 32: ...up screen and then click the Encode link the left panel Mainstream setup 1 In the Encode menu click the Mainstream tab 2 Configure each camera channel for the recording parameters you want to use Recording parameters include Resolution Resolution parameter defines how large the recorded image will be Often this parameter is set to the maximum resolution of the camera connected to the channel FPS T...

Страница 33: ... Motion triggered recording as other recording modes If ETR is not selected PIR Motion triggered recordings can have different resolution and frame rate settings from other recording modes 3 Use the Copy feature to apply the settings of one camera channel to other channels if necessary 4 After changing parameters in the menu click Apply to save your settings Substream setup 1 Click the Substream t...

Страница 34: ...week Notice that the schedule three rows for each day one to mark Normal recording one for Motion recording and one for PIR recording and one column for each 30 minute period For each 30 minute segment of each day of the week you can disable recording no recording mode selected or enable either the Normal Motion or PIR recording mode The Recording Schedule GUI is shown below To configure a recordi...

Страница 35: ...m You can select either Mainstream or Substream Normal Interval Time interval to capture an image during normal recording You can select one of seven options from 5 seconds to 1 hour Alarm Interval Time interval to capture an image when motion or PIR is triggered You can select one of seven options from 5 seconds to 1 hour Alarm Resolution Selects the video resolution of the image when motion or P...

Страница 36: ...ss an area of the matrix where you want to enable that capture mode To disable a capture mode on the schedule select the mode you enabled and then drag the mouse across the area you want to disable 4 Select a different mode and repeat the method in step 3 above Capture modes cannot overlap 5 When finished setting up the schedule click Apply to activate it You can also click Copy to use the same sc...

Страница 37: ...red Post Recording You can set how long after an event occurs that the DVR will continue to record The recommended recording length is 30 seconds but it can be set higher up to 5 minutes Show Message Check the select box to display the motion icon on the live screen when the motion is detected Send Email You can let the DVR to send you an auto email when the motion is detected You must configure y...

Страница 38: ...ngth is 30 seconds but it can be set higher up to 5 minutes Show Message Check the select box to display the motion icon on the live screen when a PIR event is detected Send Email You can let the DVR to send you an auto email when a PIR event is detected You must configure your email settings to use this feature See 6 3 Email setup on page 39 Full Screen Check the select box to expand the live dis...

Страница 39: ...e feature Motion Check the select box to enable a Motion detection alarm event to point a PTZ camera at a Preset field of view PIR Check the select box to enable PIR alarm event to point a PTZ camera at a Preset field of view PTZ1 4 Click the Settings icon associated with a PTZ camera and then in the popup menu select the PTZ camera channel and a Preset field of view associated with the camera to ...

Страница 40: ...the select box to enable the monitoring of the event Buzzer Set the buzzer duration when the event occurs Off 10s 20s 40s 60s To disable buzzer select OFF Latch Time Specify how long an external alarm device will sound 10s 20s 40s 60s Recorder must be connected to an external Alarm Out device such as a buzzer Alarm Out Check the select box to enable the external alarm device to sound Recorder must...

Страница 41: ...eck the DHCP box and enter your own settings Settings you use must be compatible with other devices on the network to avoid network address conflicts Parameters shown in the General screen include IP Address The IP address is the unique identifier for every machine using network It consists of four groups of numbers between 0 to 255 separated by periods For example 192 168 001 100 Each device on a...

Страница 42: ...a DSL modem PPPoE is disabled by default To use PPPoE 1 Check the PPPoE select box and then enter the User name and Password of the PPPoE device 2 Click Apply to save your settings Reboot the system to activate the PPPoE settings 6 1 2 Port Configuration The Port configuration menu is used to adjust the Ethernet ports used to address the Web Media RSTP and HTTPS services Normally these ports numbe...

Страница 43: ...remotely using a Web Client you need to port forward the router for your recorder If your router supports UPnP you can enable it both in the router and recorder to automatically setup port forwarding for a remote login Otherwise it must be setup manually Adjust the port configuration parameters as needed and then click Apply Right click the mouse to return to the Main menu 6 2 DDNS settings This m...

Страница 44: ...nter in the URL box when you want to connect remotely to the recorder via PC Fox example dvr no ip org User Password Enter the user name and password you obtained when creating an account on the DDNS service provider s web page 2 After all parameters are entered click Test DDNS to test the DDNS settings If the test result is NetworkisunreachableorDNS isincorrect please verify that the network is f...

Страница 45: ...ryption Open the drop down list and select the appropriate option for your Email provider Options include Auto SSL TSL and Disable If you are unsure about the correct setting set Encryption to Auto default SMTP Port Enter the SMTP port of your email server SMTP Server Enter the SMTP server address required by your email provider User Name Enter your email address Password Enter the password of you...

Страница 46: ...Drag the mouse linearly or diagonally across an area of the matrix where you want to enable that notification mode To disable the notification on the schedule select the mode you enabled and then drag the mouse across the area you want to disable 4 Select a different mode and repeat the method in step 3 above Notification modes CAN overlap 5 When finished setting up the schedule click Apply to act...

Страница 47: ...ter the FTP port for file exchanges User Name Password Enter your FTP server user name and password Directory Name Enter the default directory name for the FTP file exchanges Test FTP Click to test your FTP settings 2 Click Test FTP to verify your FTP settings are working properly If an error occurs make adjustments to your settings 3 Click Apply to save your settings Right click the mouse to retu...

Страница 48: ... of the matrix Normal Motion or PIR 3 Drag the mouse linearly or diagonally across an area of the matrix where you want to enable the transfer mode to your FTP server To disable the transfer mode on the schedule select the mode you enabled and then drag the mouse across the area you want to disable 4 Select a different mode and repeat the method in step 3 above File transfer modes CAN overlap 5 Wh...

Страница 49: ...K to confirm to continue formatting Overwrite Use this option to overwrite old recordings on the HDD when the HDD is full Open the drop down list and select the option you prefer For example if you choose the option 7 days then only the last 7 days recordings are kept on the HDD To prevent overwriting any old recordings select OFF If you have disabled this function please check the HDD status regu...

Страница 50: ...ritten to the device You can still search for and play recording on a read only HDD A Redundant HDD can be used to automatically backup recordings on read write HDD When a redundant HDD is designated the system can be configured to record cameras in parallel to both the read write HDD and the redundant HDD This feature is useful for protecting data when an HDD failure occurs 3 Open the Disk Group ...

Страница 51: ... the Disk Group Type drop down list and select the type of group to configure 2 Open the Disk Group drop own list and select the Disk Group you want to assign cameras to 3 Click the numbered boxes representing camera channels to record to the HDDs in the selected group 4 Click Apply to save the settings 5 Repeat steps 1 through 4 above to configure other disk groups 7 1 2 S M A R T data Use the S ...

Страница 52: ...nger test that verifies the above plus it performs a surface scan to reveal problem areas on the disk surface if any and forces bad sector relocation Conveyance This is a quick test that verifies that the mechanical parts of the hard drive are working properly 2 Click Check and then allow the test to complete Progress of the test is indicated in the Self check State field to the left If an critica...

Страница 53: ...m 4 Enter a cloud storage Drive Name for your recorder 5 Click Activate Cloud to activate the cloud feature a Soon afterwards a message will appear that an activation link was sent to your email address the email address you used to create the Dropbox account Check your email and then click the link to activate the settings b You will be directed to the Dropbox website Click Allow to finalize the ...

Страница 54: ...wn above configure the following Device Name Enter the preferred name for your recorder The name can include both letters and numbers Device ID Enter the preferred ID for your recorder The device ID can include only numbers This parameter is particularly important when operating one recorder among other recorders with a remote control You can identify the target recorder using the Device ID Langua...

Страница 55: ...P Settings and DST Settings Date Time 1 In the Date and Time section configure the following as needed Date Click the calendar icon to change the date Time Click the dialogue box to change the time Date Format Open the drop down list to select the preferred date format Time Format Open the drop down list to select the preferred time format Time Zone Open the drop down list to select a time zone of...

Страница 56: ...ure Select an NTP Server Address from the drop down list 4 Click Update Now to manually sync the date and time 5 Click Apply to save your settings DST Settings With the Daylight Saving Time DST feature you can automatically adjust the time in the recorder when DST is in effect SECTION 8 SYSTEM SETTINGS ...

Страница 57: ...ocal time DST Mode You can select how Daylight Saving starts and ends Week Select the month a particular day and time when Daylight Saving starts and ends For example 2 a m on the first Sunday of a particular month Date Select the start date click the calendar icon end date and time when Daylight Saving starts and ends Start Time End Time Set the start time and end time for Daylight Saving 7 Click...

Страница 58: ...is used to select the VGA spot output This option has no configurable parameters LIVE OUT 2 After selecting the LIVE OUT option in the previous step configure the following parameters SEQ Mode Select the screen layout you prefer when your DVR is in sequence mode The layout determines how many video channels will be displayed SECTION 8 SYSTEM SETTINGS ...

Страница 59: ...you can select either 2K 2560 x 1440 or 4K 3840 x 2160 3 Click the SETUP button to adjust the Scale and offset of the image Scale and offset adjusts the size and position of the display on the monitor a To adjust the scale and offset i Select either Scale X Offset or Y Offset ii Click the arrows icons below to adjust the size or position of the screen iii Repeat i and ii for other adjustments as n...

Страница 60: ...i User setup This menu allows you to configure the user name password and user permission The system supports the following account types ADMIN System Administrator has full control of the system Admins change both administrator and user passwords and enable and disable password protection USER Normal User has access to Live Search Playback and other functions You can setup multiple user accounts ...

Страница 61: ...hentication menu enter the OLD password and then click Authenticate 5 In the Multi User menu enable Password Enable strongly recommended Add New Users To create a new user 1 Select one of the user accounts that is currently disabled and then click the User Edit icon In the example below user1 user 6 accounts are disabled SECTION 8 SYSTEM SETTINGS ...

Страница 62: ...e drop down list and then select Enable 3 Click the User Name field to change the user name 4 Open the Password Enable drop down list and then select Enable strongly recommended 5 Enter a new password in both the Password and Confirm fields SECTION 8 SYSTEM SETTINGS ...

Страница 63: ...7 In the Authentication window enter Setting User Permissions You must login as an admin user to set the user permissions for a user Admin users can enable or disable access to certain menus and functions of each user account SECTION 8 SYSTEM SETTINGS ...

Страница 64: ...or capabilities you want the user to use Click All to check all boxes Click Clear to check none of the boxes 9 Click Save to save your settings 8 3 Maintenance In this menu you can search and view the system log load default settings upgrade the system export and import system parameters and configure system auto reboot SECTION 8 SYSTEM SETTINGS ...

Страница 65: ...te fields to set the date range for the log messages you want to search for 2 Click the Start Time and End Time fields and then edit the time to set the start time for the start date and end time for the end date to refine the time span of your search range 3 Open the Log Type drop down list and select the type of events you would like to search Select All to see the entire system log for the sele...

Страница 66: ... the file d Click OK to begin copying the file Allow the backup operation to complete before continuing 8 3 2 Load Default You can reset the DVR settings to its out of box state You can reset all settings or just settings on specific menus Restoring default settings will not delete recordings and snapshots saved to the hard drive To load defaults gheck the items you want restore to default or chec...

Страница 67: ...tings to a USB flash drive and then restore Load them later to return the system to its former state You can also Load the menu settings onto another recorder must be same hardware To Save the Main Menu settings 1 Plug a USB flash drive with sufficient space into a USB port on the recorder 2 Click Save Settings on the Parameter Management menu 3 Follow the on screen instructions to complete the op...

Страница 68: ...matically reboot on a schedule This practice is recommended to maintain the operational integrity of recorder To setup Auto Reboot 1 Check the Auto Reboot select box to enable this feature 2 Open the Time drop down list and then select either Every Day Every Week or Every Month 3 Depending on your selection use the lower menus to define what day and time the reboot will occur 4 Click Apply to save...

Страница 69: ...r remote viewing of the DVR 8 4 1 Channel Information Used the Channel Information screen to see the mainstream and substream recording configuration motion detection status and other parameters for each camera View channel information for each connected camera such as alias mainstream and substream recording specifications motion detection status and privacy zone SECTION 8 SYSTEM SETTINGS ...

Страница 70: ...e recording information for each connected camera This information includes the bitrate stream type recording resolution and frame rate FPS and other parameters 8 4 3 Network Status The Network Status screen includes a summary of all network settings SECTION 8 SYSTEM SETTINGS ...

Страница 71: ...ch mode menu Playback Status Channel selection Video Playback Controls Timeline Time frame options Search Type Search Options Search Date The Search menu includes the following Search Options the system provides various search playback methods General Events Sub periods Smart Pictures Search Date search by a date to play back Search Type the system provides different search types to narrow your se...

Страница 72: ... decrease volume Snapshots To capture a snapshot image to your USB flash drive If the video playback is in split screen view move the mouse cursor to the channel you want to capture and then click the icon to save the snapshot Add Default Custom Tag Click to assign a name to the video clip The clip can then be searched for by tag name Timeline Continuous recordings are shown with colored bars to r...

Страница 73: ...Backup Type menu select the file format you want to use and then click the Save button A Backup window will open AVI was selected in the menu shown above The default is RF a proprietary format NOTE RF file types can be played with the Video Player software provided 5 In the Backup window the USB drive should open automatically Double click on the folder where you want to save the backup file and t...

Страница 74: ...es the message Backup Successful will appear 7 Click Cancel to close the window and then unplug the USB drive from the recorder The downloaded file will appear on the flash drive like that the one highlighted below SECTION 9 SEARCH PLAYBACK BACKUP AND TAGS ...

Страница 75: ... Click the calendar icon in the Date field and then select the date to search for video recording Dates marked with a red underline have recorded video 2 Check the select boxes for the search type you want to perform 3 Check the select boxes for the camera channels you would like to search or check Channel to search all channels with cameras 4 The search result will display automatically on the ti...

Страница 76: ...ou want to include in your video clip backup e Move the mouse cursor to the timeline where you want to start the video clip f Press and hold the left button of your mouse and then drag the cursor to the timeline where you want to end the video clip g The Clip icon will change to a Backup icon Click the Backup icon to save the video clip h Select a file type for your backup files i On the Backup Ty...

Страница 77: ...llow the backup operation to complete before continuing 9 1 3 Event Search Playback and backup video Click the Events option at the top of the Search screen Use Event search is used to search for event triggered recordings during a time frame You can easily back up the recording to a USB flash drive SECTION 9 SEARCH PLAYBACK BACKUP AND TAGS ...

Страница 78: ...e you want to browse 7 You can click the View option icons to switch the view to list form Select either List view You can view the snapshots of the events Thumbnail view Detailed view In the detailed view mode you can lock the video clips to keep them from being overwritten on the HDD Click the icon to lock or unlock the clip When you click on a video clip the system will show the event informati...

Страница 79: ...e Search menu Timeline shows the The event you are playing now will be displayed on the timeline Use the timeframe options to expand for more detail or compress the timeline 9 1 5 Sub periods Playback Click the Sub periods option at the top of the Search screen Sub periods playback allows you to play multiple normal recordings and motion events simultaneously from a single channel With normal and ...

Страница 80: ... the playback with buttons on Video Playback Controls Videos are being played in split screens When you left click on a particular split screen the time period of the video you clicked on will be displayed on the timeline The color bar on top of the timeline indicates the time span of the video split screen you have clicked The color bar on the bottom of the timeline indicates the time span for th...

Страница 81: ... buttons on Video Playback Controls The color bar on the top of the timeline indicates the time span of the recordings you searched for The color bar on the bottom of the timeline indicates the complete time span for the recordings you specified 5 Use the timeframe options to expand for more detail or compress the timeline 9 2 1 Smart Search Area The smart search feature searches for motion in the...

Страница 82: ...Blue marks will appear on the timeline indicating video that matches your search criteria 9 2 2 Tags The Tag feature is used to assign a descriptive name to a recording The tagged recordings can then be easily found replayed and backed up if needed Tags can be assigned to recording during playback and in the Live screen when the Live video is being recorded You can also edit the tag name later Cre...

Страница 83: ...ick OK In the example below the tag name Tag Jcwas entered Create a tag during Playback To create a tag during Playback of a video recording click on the Add Default Tag icon in the play control toolbar or click on the Add Customized Tag icon and then enter a Tag Name in the popup window Add Custom Tag icon Add Default Tag icon SECTION 9 SEARCH PLAYBACK BACKUP AND TAGS ...

Страница 84: ... Edit icon Search button Keyword field 3 Select the date and time range in the left panel to encompass when the tag was created 4 Click the Search button A Results list of entries will appear showing the tags created at that time range 5 To play a tagged recording double click on the entry in the list 6 To edit the tag name click the edit icon for the tag name you want to change 7 To quickly find ...

Страница 85: ...View options File statistics Backup icon Event info Search Type Search Date Time To search play and back up pictures 1 Configure the date and time you want to search 2 Select the picture capture types you want to search or check Search Type to choose all 3 Select the channels you want to search or check Channel to choose all channels 4 Click the Search button Pictures fitting your search criteria ...

Страница 86: ...the list The number of files selected and the total size information will be displayed at the right bottom of the screen c Click the Save icon to copy the pictures to the USB flash drive You can also click the Play icon to open the picture preview control window Picture Preview Control Preview control Exit Preview Screen divisions Picture list Save Play buttons In the Picture Preview Control scree...

Страница 87: ... 10 100 1000M Ethernet Adapter IE Microsoft Internet Explorer Ver 11 10 9 8 It does not support Edge 10 2 Remote login Important notes about remote login Remote login to the recorder requires Microsoft Internet Explorer IE You must install SurveillancePlugin exe to fully use the features of the recorder s Internet interface Usually this is only installed once but if a newer version is released a r...

Страница 88: ...r your browser 3 If the plugin SurveillancePlugin was not previously installed on your PC a The recorder will prompt you to install the plugin When the following screen appears click the download link b In the footer bar Run Save or Cancel options appear click Save c Allow the download to complete and then open your IE download directory and find the plugin file SECTION 10 REMOTE LOGIN ...

Страница 89: ...le to execute it e Click Install in the setup wizard window wait until the plugin installation completes Follow the ons creen instructions 4 Open an IE browser window enter the same URL as before If the plugin installation was successful an authentication window will appear SECTION 10 REMOTE LOGIN ...

Страница 90: ... Live screen Channel Live frames 16 Open Channel List Color adjust PTZ controls Stream select Main Menu Tabs Logout Live toolbar Screen split Open all channels Original proportion Close all channels Digital zoom Volume Mute Record On Off Snapshot Enlarge Stretch 1 Double click on a channel frame to expand the image to full frame SECTION 10 REMOTE LOGIN ...

Страница 91: ...ance the screen colors using the sliders in the Color frame as needed for your monitor 3 Click the Channel list icon In the list that opens you can start and stop manual recording capture an image and select main stream or sub stream video for each channel SECTION 10 REMOTE LOGIN ...

Страница 92: ...ck the PTZ icon to select it 10 4 Playback screen Open the Playback screen by clicking the Playback tab You can playback recorded video from up to four channels at a time Controls and options for the remote Playback screen are very similar to the console Search screen For more information see 9 1 Using Search Features on page 65 SECTION 10 REMOTE LOGIN ...

Страница 93: ...e Remote Settings screen by clicking the Remote Settings tab Click the links in the left panel to open the menu for that item For more information about items in the menu refer to the descriptions of the firmware menus earlier in this manual SECTION 10 REMOTE LOGIN ...

Страница 94: ...cal Settings screen by clicking the Local Settings tab Items in this menu configure the directories on your local computer where you want to save record download and capture files and the format of record and capture files to save SECTION 10 REMOTE LOGIN ...

Страница 95: ...ndriod and iOS is very similar This example in this chapter uses screens captured on Android smartphone 11 1 Getting Started In this example an Android phone was used to open the HDVision Mobile app for the first time add a device and open the Live display to view video streams from cameras The device we added was attached to the same WiFi router we are connected to with our phone 1 Install the HD...

Страница 96: ... In the left screen above tap on the device you added to open the Details screen 8 In Details enter the administrative User Name and Password for the device in the fields provided and then tap Add Device The Edit Device screen should open 9 If the settings are correct for the device a Connected message should appear on Edit Device Tap Save to open the Live screen The Live screen supports different...

Страница 97: ...le app and a description of the icons on each screen This subsection includes each Help screen included in the V1 0 release To access the Help screens tap the Help button on the Main Menu and then select the feature of the component of the application you want help with 11 2 1 Overview SECTION 11 HDVision MOBILE APP FOR REMOTE ACCESS ...

Страница 98: ...92 www Observint com 11 2 2 Live View 11 2 3 Remote Playback SECTION 11 HDVision MOBILE APP FOR REMOTE ACCESS ...

Страница 99: ...93 R4 R8 R16 DVR V8 1 0 User Manual 11 2 4 Record Local Playback 11 2 5 Image Manager SECTION 11 HDVision MOBILE APP FOR REMOTE ACCESS ...

Страница 100: ...94 www Observint com SECTION 11 HDVision MOBILE APP FOR REMOTE ACCESS 11 2 6 Remote Setting 11 2 7 Alarm ...

Страница 101: ...95 R4 R8 R16 DVR V8 1 0 User Manual 11 2 8 Device Manager SECTION 11 HDVision MOBILE APP FOR REMOTE ACCESS ...

Страница 102: ... memory For Mac users install the file named VideoPlayer_ x x xx_xxxx_xx_x dmg for example VideoPlayer_1 0 15_2017_01_6 dmg 12 1 Installation on Windows To install Video Player on a Windows computer 1 Copy the installation file to the hard drive of your computer 2 Double click on the file to begin the installation A Setup Wizard will open 3 When the Setup window opens click Next 4 In the Select De...

Страница 103: ...ontinuing 7 Click Finish to complete the installation By default the application will open Play controls Open file directory Open close play list Play timeline Volume mute Open file Capture Clear list Clip record Play mode Keep on top Search file Full screen Window divisions Play list SECTION 12 USING VIDEO PLAYER SOFTWARE ...

Страница 104: ...ng the screen divisions defaults to 1 x 1 and selecting multiple files to play at the same time Video Player may not play standard MP4 or AVI files formats To play a backed up file 1 Click the Open File button in the player window 2 In the Open file window browse to the location where the downloaded file is saved click on it to select it and then click the Open button 3 Click on the file in the Pl...

Страница 105: ...tor with a link to where the capture file is located You can click on the link to open that directory 12 2 2 Save clip You can save a clip short video of the file you are viewing To create a clip 1 Play the video file you want to save a clip from 2 At the place in the video where you want to start creating a clip click the scissors icon in the upper right corner The icon will turn white for a few ...

Страница 106: ... 3 At the place in the video where you want to stop creating the clip click the scissors icon again A message box will appear in the lower right corner of the monitor with a link to where the clip file is located You can click on the link to open that directory ...

Страница 107: ...ut or needs to be replaced Verify that the video format NTSC or PAL is configured correctly in the camera and the DVR Q Q 4 How can I protect the DVR from being harmed by heat A A The DVR must dissipate heat while it is running Always place the DVR where good air circulation is present and it is away from heat sources This practice will ensure stability and extend the life of the DVR Q Q 5 The rem...

Страница 108: ... PTZ decoder with a 120 Ω resistor to suppress reflections and match impedance Otherwise PTZ control may be unstable Q Q 12 Why doesn t dynamic detection work A A Please check if the motion detection time and motion detection regional settings are correct Verify that the sensitivity is not set too low Q Q 13 Why doesn t alarm work A A Please check if the alarm setting alarm connection and alarm in...

Страница 109: ...it 4 Do not plugin audio and video cables or cables connected to ports like the RS 485 while power is applied to the DVR Always make connections to the DVR when it is powered off 5 Check the system maintenance log messages regularly to look for marginal failures in the system 6 Please prevent the audio and video signals of DVR from being intervened by other electronic devices and prevent the HDD f...

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