5
SHIPMENT CONDITION / DAMAGE DISCOVERED DURING DELIVERY or UNCRATING / SHORTAGES
1.Shipment Condition
Before and during unloading check all equipment for damage.
2.Damage Discovered During Delivery
3rd Party Carrier:
Describe damage on freight bill and obtain
signature of driver. Carrier will supply necessary claim forms.
If these steps are not taken, carrier may refuse your claim.
Prepaid and Add:
Contact carrier (and follow same procedure as
with 3rd party carrier). Also contact Structural Concepts at
1-800-433-9489.
3.Damage Discovered After Uncrating
3rd Party Carrier:
Contact carrier within 10 days of delivery for
their procures; retain all packaging. If these steps are not taken,
carrier may refuse your claim.
Prepaid and Add:
Contact carrier (and follow same procedure as
with 3rd party carrier). Also contact Structural Concepts at
1-800-433-9489 within 10 days of delivery.
4.Shortages
If a shortage exists (and it is the responsibility of Structural
Concepts) call 1-800-433-9489.
Structural Concepts will
acknowledge shortages within 10 days from receipt of
equipment.
If a shortage involves the carrier, notify carrier immediately and
request an inspection.