White powder residue form-
ing within burner box or on
adjacent walls or furniture
1. When heated, vapors from
furniture polish, wax,carpet
cleaner, etc., may turn into
white powder residue
1. Turn fireplace off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Turn control knob to LO
position and let warm up
for a minute
2. Operate burner until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3. Observe minimum installa-
tion clearances (see Figure
4, page 8)
4. Clean burner (see
Cleaning
and Maintenance
, page 17)
or replace burner orifice
Fireplace produces a
whistling noise when burner
is lit
1. Turning control knob to HI
position when burner is
cold
2. Air in gas line
3. Air passageways on
fireplace blocked
4. Dirty or partially clogged
burner orifice
OBSERVED PROBLEM
Slight smoke or odor during
initial operation
POSSIBLE CAUSE
1. Residues from manufac-
turing processes and log
curing
2. Not enough air
3. Gas regulator defective
REMEDY
1. Problem will stop after a few
hours of operation
2. Check burner for dirt and
debris. If found, clean
burner (see
Cleaning
and Maintenance
, page 23)
3. Replace gas regulator
TROUBLESHOOTING
Continued
No yellow flame (mostly
blue)
1. Not enough combustion/
ventilation air
1. Refer to Air for Combustion
and Ventilation requirements
(page 6)
Tall, yellow flames (soot may
be visible)
1. Wrong gas conversion
(natural gas on propane/
LP setting)
1. Make sure natural gas regu-
lator (blue) and selector disk
are set in the natural gas
positions (see page 14)
1. This is normal with most
fireplaces. If noise is exces-
sive, contact qualified ser-
vice person
Fireplace produces a clicking/
ticking noise just after burner
is lit or shut off
1. Metal expanding while
heating or contracting
while cooling
Moisture/condensation no-
ticed on windows
1. Not enough combustion/
Ventilation air
1. Refer to Air for Combustion
and Ventilation require-
ments (page 5)
23
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