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15.0 WARRANTY
What is Covered.
We the manufacturer, warrant that any parts or components of each new boiler will be supplied free of defects in material or workmanship. This warranty
replaces any other warranty implied or expressed. All the duration’s, terms and conditions mentioned hereafter are for manufacturer defects due to material
or workmanship only, and do not include misuse or normal wear of the equipment. Equipment returned for warranty consideration, will be evaluated upon the
condition of the part when examined by NY Thermal or an authorized service representative. Undue care taken during handling may VOID the warranty.
Basic Coverage A
We will repair or replace any component supplied, or manufactured by NY Thermal INC., that is found to be defective for a period of one (1) year, from date
of installation, if found to be in concurrence with the original manufacturers warranty.
Extended Coverage B
If the homeowner registers the installation with NY Thermal
within 1 year of the original date of installation, we will repair or replace the pressure vessel, if
found to be defective for a period of five (5) years, from the date of installation, if found to be in concurrence with the recommended installation and terms
and conditions of this warranty.
Extended Coverage C
If the homeowner registers the installation with NY Thermal
within 1 year of the original date of installation, we will repair or replace the pressure vessel,
found to be defective from year 6 through year 10, on a pro rated bases from 80% of a new pressure vessel in year 6 to 10% of a new pressure vessel in
year 10, if found to be in concurrence with the recommended installation and terms and conditions of this warranty. Labor to install is not covered by the
warranty.
TERMS AND CONDITIONS
1. These terms and conditions void any of the preceding warranty statements:
A. Damage due to installation not in accordance with this manual and local codes, and regulations.
B. Any repairs or replacements made without authorization or notification to the manufacturer.
C. This warranty doesn't cover the labor and shipping costs associated with installing a repaired or replaced boiler.
D. Decision of warranty repairs or replacements to boiler will be at the discretion of the manufacturer or authorized service representative.
E. Corrosion or pitting of the heat exchanger caused by air that contains chloride, fluoride, bromine, iodine or other hazardous or corrosive gases.
F. Corrosion or pitting of the heat exchanger caused by oxygen, or contaminants in the heating system.
G. Damage or corrosion to the heat exchanger, caused by hard water, sludge, excessive scaling, or sulfur in the fuel greater than 30 mg/m
3
.
H. Damages due to the system not provide and ensuring flow through the boiler when the burner is on.
2. NY Thermal Inc. is not responsible for reimbursement for labor, fuel, or punitive damages caused by the operation or failure of the equipment.
3. This boiler must be installed and serviced by a licensed and trained heating Technician.
Extended Coverage Registration Form
(Must be received within 1 year of installation)
Name:_________________________ Address:______________________ City: _____________
State / Prov.:_____________ Boiler Model ____________ Serial Number _________________
Installers Name ________________________ Phone:_____________ Install Date:__________
Return to:
NY Thermal Inc.
, 31 Industrial Drive, Sussex, NB, E2E 2R7
WHAT TO DO IN THE CASE OF A WARRANTY SERVICE PROBLEM
1.Contact your installing contractor or burner service company. Do not call NTI
2. If your contractor or service representative requires further help, they will contact us directly.
3. If you cannot contact your contractor or service rep. contact us at (506) 432-1130 to the attention or the service
department.
NTI cannot provide technical assistance, unless you are a trained heating technician.
4. Please realize that we as the boiler manufacturer will replace or credit the parts under warranty credits are at our
cost, so don't purchase replacement parts from suppliers with hopes of receiving 100% credit. Thus it is
recommended to receive all your warranty parts from your authorized service rep. or us directly, at no charge (if
under the warranty coverage).
5. We are very concerned about the service that you receive, so if you have complaints concerning the authorized
service representative we would very much appreciate your evaluation.
Caution:
A Licensed and Trained Heating Technician must install this boiler
otherwise the warranty is
VOID
.
