User Manual
XLP 604
Possible causes
Solution
The label material is finished, i.e. the rear end of
the material web has reached the yellow material
guide in the printing module
► Load new roll of label stock
The label web runs outside of the rear material
guide, which contains the material end sensor
► Insert the label material correctly into the
material guide. Check the width adjustment of
the material guides.
5005 Cutter
Fault on the cutter. The knife does not reach its home position.
► Check whether the cutter is soiled. If necessary, clean the knife.
EXPERTS
► Check the function of the knife. If necessary, readjust the knife.
► Acknowledge by pressing the
key.
5008 Ribbon end
The ribbon unwinding mandrel no longer rotates. This can have various causes:
Illustrated description for troubleshooting: Click
or scan
the QR code:
Possible causes
Solution
Ribbon roll is used up.
► Insert new ribbon roll.
Ribbon was inserted incorrectly.
► Remove the ribbon completely and insert it
according to the winding diagram.
Ribbon roll is loosely seated on the unwinding
mandrel.
► Check that the core of the ribbon roll has the
correct inner diameter. If not, use another ribbon
roll with a suitable diameter.
EXPERTS
► Adjust the spring plates on the ribbon
unwinding mandrel so that the ribbon core is
firmly seated.
Ribbon sticks to the print head.
1.
Remove the ribbon.
2.
Clean the print head.
3.
Insert the ribbon newly.
Ribbon is torn.
► Insert the ribbon newly.
5074 Print module open
The print head pressure lever is not (completely) closed.
Edition 2 - 12/2021
103
Disturbances
Reference of status reports
