
SMART2 Installation and Operation Manual 1
44
Chapter 6
Troubleshooting
There are simple ways to diagnose and resolve problems. In many cases, the issue can be
resolved within a few minutes, avoiding the inconvenience and loss of productivity that results
from having to return the receiver for repair. This section discusses troubleshooting issues and
includes cross-references to other sections of the manual that may help resolve problems.
If unsure of the symptoms or if the symptoms do not match any of those listed, use the
RXSTATUS log to check the receiver status and error words. See
Try to resolve the problem using the troubleshooting guide in
Table 9: Troubleshooting Based on
below, then try our Knowledge Base at
. If you are still
not able to resolve the problem, see
on page 9 for troubleshooting logs and
contact information.
Symptom
Related Section
The receiver is
not properly
powered
Check the power cable. Replace if faulty. See:
The receiver
cannot
establish
communication
Check the serial cables and ports. Replace if faulty
See . For SMART2 refer to
on page 36. Refer also to the
SERIALCONFIG
command
The receiver is
not tracking
satellites
Ensure that the antenna has an unobstructed view of the sky from horizon to
horizon.
Check the RXSTATUS error states. See
page. If the receiver is in error mode, it does not track.
Use the Interference Toolkit to check if there is an interference signal present.
No data is
being logged
Refer to
on page 36 and
Communications with the Receiver
Random data
is being output
by the receiver
or binary data
is streaming
Check the baud rate on the receiver and in the communication software. Refer to
the
SERIALCONFIG
command and
FRESET
command For SMART2 refer to
A command is
not accepted
by the receiver
Check for correct spelling and command syntax.
See
Communications with the Receiver
on page 21 and refer to the
FRESET
command
Table 9: Troubleshooting Based on Symptoms