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GPStation-6 User Manual Rev 2
Troubleshooting
Troubleshooting
When your receiver appears not to be working properly, there are often simple ways to diagnose and resolve the
problem. In many cases, the issue can be resolved within a few minutes, avoiding the inconvenience and loss of
productivity that results from having to return your receiver for repair. This chapter is designed to assist you in
troubleshooting problems and includes cross-references to sections of the manual that may provide resolution
information.
If you are unsure of the symptoms or if the symptoms do not match any of those listed, use the RXSTATUS log to
check the receiver status and error words. See “Examining the RXSTATUS Log” on page 83.
Try to resolve the problem using the troubleshooting guide in Table 23, then try our Knowledge Base at
http://
www.novatel.com/support/
. If you are still not able to resolve the problem, contact NovAtel Customer Support.
Table 23: Troubleshooting Based on Symptoms
Symptom
Related Section
The receiver is not properly powered
Check and replace a faulty power cable.
See
Section 1.1.5, Power Supply Requirements, page 16
,
The receiver cannot establish
communication
Check and replace faulty serial cables and ports.
Refer also to the COMCONFIG log in the
OEM6 Family
Firmware Reference Manual
.
The receiver is not tracking satellites
Ensure that you have an unobstructed view of the sky from
horizon to horizon.
Check the RXSTATUS error states. See
Section ,
Examining the RXSTATUS Log, page 83
. If the receiver is
in error mode, it will not track anything.
Check for and replace a faulty antenna cable. refer to the
Time to First Fix
and
Satellite Acquisition
descriptions in
the
Glossary of Terms
on our web site at
www.novatel.com
through
Support | Knowledge and Learning
.
No data is being logged
Refer to the
OEM6 Family Firmware Reference Manual
Random data is being output by the
receiver, or binary data is streaming
Check the baud rate on the receiver and in the
communication software. Refer to the SERIALCONFIG
log and FRESET command in
the
OEM6 Family Firmware
Reference Manual
A command is not accepted by the
receiver
Check for correct spelling and command syntax.
Refer to the FRESET command in the
OEM6 Family
Firmware Reference Manual
Differential mode is not working
properly
See the COMCONFIG log in the
OEM6 Family Firmware
Reference Manual
There appears to be a problem with
the receiver’s memory
Refer to the NVMRESTORE command in the
OEM6 Family
Firmware Reference Manual
Содержание GPStation-6
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