GPStation-6 User Manual Rev 2
7
Customer Support
Customer Support
NovAtel Knowledge Base
If you have a technical issue, visit
http://www.novatel.com/support/.
You can search for general information
about GNSS and other technologies, information about NovAtel hardware and software and installation and
operation issues.
Before Contacting Customer Support
Before contacting NovAtel Customer Support about a software problem, perform the following steps:
1. Log the following data to a file on your computer for 15 minutes:
RXSTATUSB once
RAWEPHEMB onchanged
RANGECMPB ontime 1
BESTPOSB ontime 1
RXCONFIGA once
VERSIONA once
2. Send the file containing the logs to NovAtel Customer Support at
ftp.novatel.com/incoming
or
through
.
3. You can also issue a FRESET command to the receiver to clear any unknown settings.
If you have a hardware problem, send a list of the troubleshooting steps taken and results.
Contact Information
Use one of the following methods to contact NovAtel Customer Support:
The FRESET command erases all user settings. Before you issue the FRESET
command, record the receiver’s settings so that you can reconfigure the receiver.
Call the NovAtel Hotline at 1-800-NOVATEL
(U.S. and Canada) (1-800-668-2835)
or +1-403-295-4500 (international)
Fax: +1-403-295-4501
E-mail:
Web site:
http://www.novatel.com
Write: NovAtel Inc.
Customer Support Department
1120 - 68 Avenue NE
Calgary, AB Canada, T2E 8S5
Содержание GPStation-6
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